Role Description We are looking for a Customer Service Representative (CSR) to join our team and provide outstanding support to our clients. As a CSR, you will be the first point of contact for customers, assisting them with inquiries, orders, and product-related questions. The ideal candidate is detail-oriented, customer-focused, and able to multitask in a fast-paced environment. - Respond to customer inquiries via phone, email, and chat in a professional and timely manner. - Assist customers with order placement, tracking, and returns. - Provide product information and recommendations based on customer needs. - Resolve customer complaints and escalate issues when necessary. - Maintain accurate customer records and update internal systems as needed. - Collaborate with internal teams (sales, logistics, and operations) to ensure smooth order fulfillment. - Identify opportunities to improve customer service processes. Qualifications - Previous experience in customer service, sales support, or a related role. - Excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Ability to multitask and work efficiently in a fast-paced environment. - Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software. - Experience in the storage, logistics, or manufacturing industry is a plus. - A proactive and customer-first mindset. Requirements - Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently. - Payments: All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you. - Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard. Application Process - Our team will carefully review your submission, and if shortlisted, we’ll share your responses with the client for their review and next steps. - Please treat this recording as you would a real interview: Come prepared and make sure you’re clearly visible on camera. - Record your answers in a quiet, well-lit, and clutter-free space with a stable internet connection. - We’re excited to get to know you better! Show us your personality and strengths. We encourage you to answer authentically and in your own words, without reading from a script or using AI tools.

Role Description We are looking for a Customer Service Representative to join our client's After Hours Support Team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and can confidently manage multiple tasks while providing exceptional customer service. Working Hours: - Approx. 26 hours per week (subject to operational requirements and may change) - Saturday & Sunday: 10:00 AM – 7:00 PM EST (16:00 PM - 01:00 AM SAST) - Monday & Friday: 5:00 PM – 9:00 PM EST (23:00 PM - 03:00 AM SAST) Please note: Training will be approximately one month, and training hours will differ from the regular working schedule. PLEASE NOTE - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup is required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Responsibilities: - Answer incoming after-hours calls professionally and efficiently. - Resolve client and caregiver queries within the scope of after-hours support. - Respond promptly to messages received through the company's texting platform. - Notify clients of caregiver call-outs and coordinate replacement caregivers when required. - Confirm caregiver schedules 1–2 hours before the start of each shift. - Conduct initial intake calls for prospective clients interested in services. - Accurately document all interactions and update caregiver schedules within the system. - Assist with administrative projects and other after-hours support tasks as needed. Qualifications - Fluent in English with clear, professional communication skills. - Excellent customer service experience. - Strong multitasking and organisational skills. - Comfortable working independently with minimal supervision. - Intelligent, resourceful, and able to solve problems effectively. - Compassionate, dependable, and highly responsible. - Ambitious with a strong work ethic. - Flexible and adaptable to changing schedules and operational requirements. - Excellent computer and telephone skills. Requirements - Previous staffing, scheduling, or healthcare industry experience (advantageous). Company Description ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency—we operate as a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

Role Description A oportunidade de atuar como Atendente Whatsapp em Home Office na DILCAR ADMINISTRADORA E CORRETORA DE SEGUROS LTDA. - Gerenciar e acompanhar as interações diárias pelo Whatsapp. - Coordenar as respostas aos clientes e auxiliar na resolução de problemas. - Realizar o cadastro e atualização de informações de clientes. - Colaborar com outras áreas para garantir a satisfação do cliente. Qualifications - Experiência em atendimento ao cliente. - Conhecimento em ferramentas de comunicação. - Capacidade de trabalhar de forma autônoma. - Boa comunicação verbal e escrita. Benefits - Ambiente de trabalho flexível e home office. - Oportunidade de desenvolvimento profissional. - Acesso a treinamentos e capacitações. - A oportunidade proporciona um ambiente de trabalho dinâmico e crescimento profissional contínuo.

Role Description Be the trusted point of contact for parents and teachers — from onboarding to course completion. You’ll: - Support clients via chat, email, and calls on our platform - Manage schedules, course changes, teacher swaps, and account updates - Communicate clearly and warmly in English and Polish - Solve issues fast, anticipate needs, and boost satisfaction with our services - Run check-in calls and handle feedback with care - Keep records accurate and workflows smooth Qualifications - High level of English and Polish (speaking & writing) - Russian language on a basic level (general understanding of speech in Russian) - Tech-savvy: quick with tools like Google Workspace, CRM, chat platforms - Proactive, empathetic, and detail-oriented - Great at multitasking, staying calm under pressure - Team player with initiative, optimism, and a service mindset - Experience in customer support or education is a bonus — but your attitude and skills matter most Requirements - Fully remote role in a supportive, mission-driven team - Paid training & growth opportunities - Make a real difference in children’s learning journeys - Fixed salary: first test month & onboarding - 700 euros, after the test month - 900 euros before taxes - We offer Collaborative service agreement as a contract Benefits - If you’re organized, caring, and love helping people — we’d love to hear from you - Let’s grow together. 🌱