Headquartered in Morrisville, North Carolina, with over 100 U.S. and international offices, Syneos Health provides fully integrated, end-to-end clinical and com
Service Delivery Specialist
Location
United States
Posted
117 days ago
Salary
$65K - $75K / year
Seniority
Senior
Job Description
Service Delivery Specialist
Syneos Health
• Own day-to-day service delivery execution across assigned districts, managing a portfolio tied to annual revenue targets aligned to National, East, or West regional accounts • Lead delivery conversations with district stakeholders, ensuring alignment and progress toward contract goals • Guide district partners toward solutions aligned with Presence’s service model • Proactively escalate misalignments between customer expectations and operational capacity • Drive referral and student flow, removing operational barriers to convert commitments into active services • Partner with Referral Management and Staffing teams to efficiently action incoming referrals • Manage provider alignment across districts, ensuring proper support based on caseload, skillset, and availability • Maintain visibility into referral pipeline, fulfillment timelines, and provider capacity • Keep customers informed and manage internal expectations around delivery feasibility • Track and influence referral viability, activation timelines, and ongoing referral velocity • Monitor service delivery performance to identify trends, risks, and opportunities • Address quality or performance concerns and support corrective actions • Drive provider retention across your portfolio • Monitor service outcomes tied to contract success and revenue realization • Surface risks early and take action to mitigate delivery gaps • Identify stalled referral flow and escalate risks to Revenue Account Managers when needed • Ensure Presence Standards are met during onboarding and rollout • Share insights with Revenue Account Managers to support renewals and upsells • Provide operational visibility to inform revenue strategy • Collaborate with internal teams to improve workflows and strengthen the district experience
Job Requirements
- 3+ years in operations, customer success, or service delivery roles
- Experience owning customer outcomes tied to SLAs, service targets, or revenue goals
- Strong business judgment and decision-making skills
- Clear communicator with internal and external stakeholders
- Strong organizational and account coordination skills
- Comfortable working with metrics, forecasts, and tools (spreadsheets, CRMs, dashboards)
- Ability to drive accountability and escalate issues effectively.
- Experience in K–12 education, EdTech, healthcare, or therapy environments (preferred)
- Familiarity with virtual service delivery, teletherapy, or caseload management (preferred)
Benefits
- Comprehensive benefits (medical, dental, vision, HSA contributions)
- 11 holidays + discretionary PTO (salaried) / 15 days PTO (hourly)
- 401(k) with company match
- $500 home office stipend
- Company-paid life insurance, AD&D, EAP, and disability benefits
- Wellness programs (Headspace, Peloton, One Medical)
- Paid parental and caregiving leave
- Professional development and scholarship opportunities
- Inclusive, collaborative culture (Great Place to Work certified)
- Employee Resource Groups
- Volunteer time off and donation matching
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