• Own lab integrations end-to-end: across the full lifecycle — onboarding, maintenance, relationship management, and offboarding. You’ll handle partner comms, keep internal teams updated, write code when needed, and troubleshoot issues from logs. • Be the primary technical point of contact for lab partners during implementations. • Coordinate timelines, requirements, and dependencies across engineering, ops, and customer success — and keep everyone aligned on what’s happening and what’s next. • Spot risks + blockers early and drive them to resolution. • Troubleshoot real issues: logs, broken workflows, and integration edge cases. • Manage ongoing changes: test menu updates, compendia updates, and lab-specific requirements that evolve over time. • Improve how we do integrations: document what matters, surface recurring issues, and help fix root causes so the next integration is faster and smoother.

Engagement Type  Part-Time Consultant (Ongoing / As Needed Basis)  U.S. Remote – Must support Government business hours (CST)  U.S. Citizenship required    Position Overview  Essnova Solutions is seeking a Senior Qualtrics Implementation & Integration Specialist to provide ongoing technical advisory and implementation support for Department of Defense (DoD) survey and analytics programs.  This role is designed as a part-time, on-demand subject matter expert engagement to ensure platform stability, enterprise integration alignment, and architectural best practices across Qualtrics deployments.  The ideal candidate has deep implementation experience with Qualtrics in federal environments and understands secure data integrations involving AWS and enterprise analytics platforms such as Advana.  This is a senior-level SME role focused on architecture, integration, and governance — not a survey builder position.    Scope of Support  Platform Architecture & Implementation Oversight  - Review and optimize existing Qualtrics configurations.  - Advise on workflow automation and platform scalability.  - Ensure survey lifecycle controls align with federal compliance expectations.  - Identify architectural risks and recommend mitigation strategies.  Enterprise Data Integration  - Support integration between Qualtrics and:  - AWS environments (e.g., S3, secure data pipelines)  - DoD data systems  - Advana or similar enterprise analytics platforms  - Validate structured data exports to align with downstream database requirements.  - Ensure timestamp integrity, data traceability, and duplication controls.  Governance & Sustainment  - Provide periodic platform health assessments.  - Recommend configuration standards and documentation practices.  - Support transition away from fragile/manual workflows.  - Establish resilient architecture with redundancy controls.  Technical Advisory to Program Leadership  - Serve as escalation-level SME for complex issues.  - Interface with Government technical stakeholders when needed.  - Provide implementation roadmaps and technical risk assessments.  - Support internal team upskilling and knowledge transfer.    Required Qualifications  - 5+ years of hands-on Qualtrics implementation experience (enterprise-level deployments preferred)  - Deep expertise in:  - Workflows & automation  - Distribution logic & lifecycle controls  - Embedded data architecture  - API integrations  - Enterprise data exports  - Experience integrating Qualtrics with AWS environments (S3, secure transfer, data pipelines)  - Experience supporting DoD or federal programs  - Strong understanding of structured data design and database alignment  - Ability to diagnose configuration failures and systemic process gaps    Preferred Qualifications  - Direct experience supporting DoD survey or analytics programs  - Experience interfacing with Advana or similar DoD enterprise analytics environments  - Familiarity with IL4/IL5 security environments  - Qualtrics Certified Expert or Implementation Specialist    Engagement Model  - Part-time advisory support   - Available for surge support during critical program milestones  - Periodic architecture reviews and technical oversight sessions  - Ongoing consultative role to strengthen platform governance

• Responsible for onboarding the complex/variable pharmacy needs of our diverse client base • Consulting the client on what products, solutions, and strategy are most appropriate and viable for the plan design • Producing a world-class experience that helps retain and grow the MPS block of business • Strong communication and coordination with internal/external parties to deliver on client deadlines and expectations • Adapting well to process changes and having a customer-centric mindset

• Manage CRM and ERP software implementation projects for clients with 5-500 users. • Participate in functional and technical working groups and progress meetings. • Identify business needs, document requirements, and ensure a smooth delivery through our Best Practices Playbooks while supporting clients through the implementation process. • Work closely with the Implementation Team, including Project Managers, Principal Consultants and Technical Services resources. • Design and deliver key stakeholder training on system configuration as well as end user training. • Basic project management tasks including the following: creation of onsite agendas, project task list follow up, escalation of issues to Project Manager & Leadership in order to keep the project within defined scope and timeline.