• Own the requirements for each onboarding in your portfolio — know what “done” looks like and track every open item against it • Coordinate across the internal teams who supply pieces of each implementation, holding them accountable for deliverables on time • Request, arrange, validate, and prepare onboarding files to ensure timely, accurate delivery • Track status across multiple concurrent onboardings and surface what’s outstanding, stuck, or at risk before it becomes a problem • Flag risks early to your manager with the context needed to act — and propose a path forward, not just the problem • Liaise between department stakeholders to keep everyone aligned on project status • Support customer-facing communication on assigned accounts, growing into direct ownership as you build trust and judgment • Spot friction in how onboardings run and bring observations forward to help improve the process

• Lead professional services engagements with clients and partners, including implementations, training, conversions, data setup and other billable services. • Develop strong business partnerships with customers by functioning as a system expert, successfully onboarding clients and completing projects on-time and within budget.

Role Description We are hiring a Remote Vacation Planning Specialist to work directly with clients, understand their needs, research travel options, and coordinate all the details necessary to ensure each experience is memorable and well organized, from the initial consultation through post-trip follow-up. This is a fully remote position with flexible scheduling and full training provided from day one. - Oversee ongoing client communications and service workflows - Ensure timely follow-ups, confirmations, and status updates - Coordinate scheduling, documentation, and client requests with accuracy - Proactively identify and resolve issues to maintain a seamless experience - Maintain detailed records and contribute to workflow improvements - Deliver consistent, professional support throughout the client journey Qualifications - Strong communication, organization, and problem-solving skills - Client service, account management, or customer-facing experience preferred (not required) - Ability to work independently while utilizing provided systems and resources - Detail-oriented, reliable, and deadline-driven - Tech-comfortable and adaptable to new platforms - Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Requirements - Laptop or desktop computer - Reliable broadband internet connection - Smartphone for communication and updates - Quiet workspace suitable for client conversations Benefits - 100% remote flexibility - Structured onboarding and ongoing support - Clear processes and systems provided - Growth opportunities within a supportive, team-focused environment - Access to industry-related travel benefits

• Architect, design, and build solutions on the HighQ platform • Onboard and train clients • Work with a range of client stakeholders • Communicate solutions in a clear and concise manner • Project manage solutions delivered to clients • Manage multiple client accounts • Provide value-add service through training and best practice consulting • Engage with key teams such as Product Management & Customer Success + Support as appropriate to deliver end-to-end solutions • Partner with leadership on business-critical initiatives