• Serve as the primary client advocate, guiding customers through onboarding, adoption, expansion, and long-term success. • Develop strong relationships with key stakeholders, senior leaders, and decision-makers within client organizations. • Gain a deep understanding of each client's business strategy, operational goals, challenges, and key performance indicators (KPIs). • Conduct regular account touchpoints, business reviews, and success planning sessions to ensure clients are realizing value from Meridian’s solutions. • Follow up with clients after contract renewals to reinforce relationships and demonstrate appreciation for their continued partnership. • Proactively engage with clients to identify goals, challenges, risks, and opportunities. • Monitor client health metrics, system utilization, and success KPIs to identify trends and recommend actionable solutions. • Review System Utilization Reports (SURs) on a recurring basis and collaborate with client contacts to increase adoption and value. • Identify opportunities to expand utilization of Meridian’s platform and help clients address additional business challenges. • Coordinate client training, best practices, support resources, and educational opportunities to drive product adoption. • Partner closely with Enterprise Account Managers (EAMs) to drive engagement, satisfaction, retention, and growth. • Communicate account activity, client feedback, opportunities, and risks clearly and consistently to assigned EAMs and leadership. • Assist EAMs with annual account reviews, strategic planning, and ongoing client engagement activities. • Support business development efforts by facilitating budgetary estimates, technical quotes, migration planning, and client communications. • Act as the voice of the client internally by advocating for client needs, requirements, and expectations. • Collaborate with Product, Support, Development, and Leadership teams to resolve issues and improve the overall client experience. • Share client feedback, innovative ideas, and enhancement opportunities with internal stakeholders. • Communicate product updates, commitments, and timelines from Product Support teams and Product Owners. • Lead the Meridian Pre-Migration Process for clients transitioning to Meridian’s new software platform. • Coordinate efforts across departments to ensure successful planning, communication, and execution of migration strategies. • Maintain accurate client account information across CRM platforms, third-party applications, and internal systems. • Represent Meridian at industry conferences, user groups, client meetings, and networking events. • Travel to client sites as needed for account reviews, audits, strategic meetings, training, and special projects.

Role Description Werde Gründungspartner:in von Enpal – dein eigener Elektrobetrieb mit gesichertem Auftragsvolumen. - Du bist Elektromeister:in und willst den Schritt in die Selbstständigkeit gehen – aber ohne das volle Gründungsrisiko? - Wir bauen ein Netzwerk eigenständiger Elektrobetriebe auf. - Du gründest dein eigenes Unternehmen – wir liefern die Aufträge. Qualifications - Du hast einen Meistertitel im Elektrohandwerk (oder kurz davor). - Du hast Lust, ein eigenes Unternehmen aufzubauen. - Du denkst unternehmerisch und hast Lust auf Verantwortung. - Du kannst bundesweit tätig sein. - Deinen Start vereinbaren wir nach Absprache. Requirements - Gesichertes Auftragsvolumen ab Tag eins – keine Kundenakquise nötig. - Werkvertragsbasis: Du bleibst unternehmerisch frei und steuerst deinen Betrieb selbst. - Unterstützung bei Gründung, Setup und Skalierung (inkl. Personal). - Planbare Auslastung im Wachstumsmarkt PV & Wärmepumpe. Benefits Klingt nach dir? Dann melde dich – wir besprechen den konkreten Weg in einem ersten Gespräch. Wir bei Enpal sind stolz auf die Vielfältigkeit unseres Teams. Weder bei der Einstellung noch während des Beschäftigungsverhältnisses werden Entscheidungen auf Basis von Hautfarbe, Religion oder religiösen Glaubens, ethnischer oder nationaler Herkunft, Nationalität, Geschlechteridentität, sexuelle Orientierung, Behinderung oder Alter getroffen. Enpal steht für einen sicheren Arbeitsplatz und geht gegen Diskriminierung und Belästigung jeglicher Art vor.

• Own the implementation end-to-end. • Own the client relationship. • Run a tight operating rhythm. • Convert pilots to paid contracts. • Channel client feedback into the roadmap. • Build the playbook and hand off to Delivery. • Expand the surface area.

• Manage the client lifecycle across a portfolio of named enterprise accounts, maintaining a strict priority on client retention and churn reduction. • Discover and influence the client's internal success metrics; ensure key stakeholders understand, achieve, and measure the ROI they receive from Bazaarvoice. Focus on quantifying and documenting measurable program and business outcomes to systematically prove ongoing value to client leadership. • Partner with clients and internal cross-functional teams (Account Directions, Technical Account Managers, Engagement Managers) to ensure a unified, value-based approach in high-stakes meetings. • Act as the business success expert to guide, educate, and partner with clients on marketing best practices, program health strategies, and consumer-generated content optimization. • Proactively identify and mitigate program roadblocks before they impact the client, while collaborating with sales counterparts to identify and guide upsell opportunities based on client pain points. • Exemplify client-centricity by using troubleshooting tools, solid judgment, and exceptional support to consistently exceed customer expectations.