• Provide high touch engagement for Extreme’s most valued and strategic customers. • Play a pivotal role throughout the customer lifecycle - from onboarding and adoption to expansion and renewal. • Ensure each phase is aligned with the customer’s success goals and supported by proactive engagement. • Maintain knowledge of case escalations as cases are assigned and routed through the product support teams. • Facilitate activities to achieve quicker resolutions for critical situations.

• Serve as the main liaison between customers and internal teams, addressing inquiries and resolving issues in a timely manner. • Develop and maintain strong relationships with key customers to understand their needs and expectations. • Collaborate with cross-functional teams, including sales, engineering, and production, to ensure customer requirements are met. • Conduct regular follow-ups with customers to gather feedback and identify opportunities for improvement. • Create and deliver presentations to customers, showcasing our products and services. • Monitor customer engagement metrics and provide insights to enhance our customer experience strategies. • Participate in customer meetings and industry events to represent Skywater Technology and strengthen our market presence. • Assist in the development of customer engagement initiatives and campaigns to drive customer retention and growth.

• Trabajar en multiclientes, realizando la optimización, desarrolllo y mantenimiento de la herramienta CRM Dynamics.

Role Description We are looking for a customer focused, sales and data driven customer success person to join the team and contribute to Sleek’s growth! Mission: To help Sleek achieve its revenue target by renewing all services in our existing clientele. - Achieve cash collection targets on a monthly basis across renewals, upsells and upgrades - Deliver customer satisfaction at the highest level - Ensure renewal rates are optimal on a monthly basis - Understand own pipeline, track it in a data driven manner, prioritise ticket resolution to drive monthly targets - Collaborate with cross functional teams (accounting, corpsec, product, data) to improve renewal processes - Share best practices with team and be proactive in nature Qualifications - 3-5 years in Sales, Account management or Customer Success, in a role carrying sales target and customer facing abilities - Experience working with SMEs, startups, fast paced setups - Exposure to different cultures as Sleek clients are from all over the world - Ability to resolve issues by collaborating internally and externally - Familiar with Tableau, Zendesk, HubSpot - Experience handling complex customers and troubleshooting/escalations - Proactive to take up new projects to completion Requirements - Sales Driven & Ownership: Reliability and trust within the sales team - Humility: Open-mindedness to feedback and willingness to learn - Structured Thinking & Target Focused: Ability to show sound judgement - Data driven: Use sound data to support strategies - Can have tough conversations in a positive way: Build empathy and trust - Excellent listener and clear communicator: Present in calls and thoughtful in messages - Customer-centric: Act with the best interest of the customer in mind - Problem Solving: Identify, diagnose, and resolve production issues quickly - Collaboration-Driven: Thrive in a cross-functional team environment - Autonomous/ Entrepreneurial: Proactively seek out and own solutions Interview Process - Introductory Video Interview and TA Discovery Call - Technical round: A ~60 minute technical interview with one of the Hiring team - Soft skills round: A ~60 minute interview with the Hiring manager - Offer + reference interviews: Non-binding offer followed by reference checks Benefits - Humility and kindness: A culture of not taking ourselves too seriously - Flexibility: Work from home and remote work options - Financial benefits: Competitive market salaries and generous paid time off - Personal growth: Responsibility and autonomy with training programmes