Vectra® is a cybersecurity leader in threat detection and response.
Customer Success Manager
Location
United States
Posted
3 days ago
Salary
$68.1K - $114.6K / year
Seniority
Senior
Job Description
Customer Success Manager
Vectra AI
• Own the success of a portfolio of commercial and mid-market customers. • Build trusted advisor relationships with key customer stakeholders through periodic one-to-one engagements. • Conduct Success Reviews and value conversations based on customer maturity and business needs. • Develop success plans for customers requiring additional guidance. • Act as the primary Customer Success contact for assigned accounts. • Lead customer escalations with urgency, coordinating cross-functional teams to ensure timely resolution and clear customer communication. • Host weekly virtual Office Hours to provide customers with technical guidance, best practices, and open Q&A sessions. • Plan and deliver monthly customer enablement webinars focused on product capabilities, new features, security use cases, and operational best practices. • Partner with Product, Product Marketing, Support, and Education teams to continuously improve customer onboarding, adoption journeys, and self-service resources.
Job Requirements
- 5+ years of customer-facing experience with enterprise SaaS or subscription-based technology companies in Customer Success, Technical Account Management, Professional Services, Sales Engineering, or a similar post-sales role.
- Demonstrated success driving customer adoption, retention, renewals, and expansion and understanding the customer lifecycle.
- Experience delivering customer presentations, executive business reviews, and technical workshops.
- Strong understanding of enterprise cybersecurity technologies, including network security, SIEM, NDR/XDR, sandboxing, identity security, or incident response platforms.
- Working knowledge of TCP/IP, DNS, VPN, SSL/TLS, and enterprise networking concepts.
- Understanding of modern cybersecurity threats, attack techniques, and security operations.
Benefits
- Health care insurance
- Income protection / life insurance
- Access to retirement savings plans
- Behavioral & emotional wellness services
- Generous time away from work
- Comprehensive employee recognition program
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Customer Success Manager, SMB – EMEA
Remote Technology, Inc.Remote Technology, Inc., also known as Remote or Remote.com, empowers companies to pay and manage contract and full-time workers around the world. The company��
• Act as a trusted advisor and advocate for customers, building strong relationships to ensure retention and high-quality service delivery. • Manage the entire post-sale customer journey—from the initial onboarding phase to an established partnership—by setting and achieving regular operational reviews. • Educate clients on product functionality and support them with any questions that might arise. • Collaborate with Sales to align on customer expectations and monitor account health to proactively prevent churn and manage escalations. • Identify valuable upselling and cross-selling opportunities. • Share direct customer feedback to continually improve team processes.
• Provide high touch engagement for Extreme’s most valued and strategic customers. • Play a pivotal role throughout the customer lifecycle - from onboarding and adoption to expansion and renewal. • Ensure each phase is aligned with the customer’s success goals and supported by proactive engagement. • Maintain knowledge of case escalations as cases are assigned and routed through the product support teams. • Facilitate activities to achieve quicker resolutions for critical situations.
Customer Engagement Specialist
Burjline BuildersTransform your vision into reality with our expert construction solutions.
• Serve as the main liaison between customers and internal teams, addressing inquiries and resolving issues in a timely manner. • Develop and maintain strong relationships with key customers to understand their needs and expectations. • Collaborate with cross-functional teams, including sales, engineering, and production, to ensure customer requirements are met. • Conduct regular follow-ups with customers to gather feedback and identify opportunities for improvement. • Create and deliver presentations to customers, showcasing our products and services. • Monitor customer engagement metrics and provide insights to enhance our customer experience strategies. • Participate in customer meetings and industry events to represent Skywater Technology and strengthen our market presence. • Assist in the development of customer engagement initiatives and campaigns to drive customer retention and growth.
• Trabajar en multiclientes, realizando la optimización, desarrolllo y mantenimiento de la herramienta CRM Dynamics.
