• Assist drivers with emergency roadside assistance. • Assists drivers in locating suitable repair locations. • Provides accurate documentation on all maintenance and repair events. • Verifies that all repair and maintenance work is necessary and done at a fair price. • Reviews and authorizes all repairs for fleet vehicles as necessary. • Documents all instances where a cost savings is realized. • Ensures appropriate preventative maintenance schedule is followed. • Maintains all monthly metrics at or above the established goal. • Offers assistance willingly and makes a positive contribution to morale. • Shows sensitivity to and consideration for other’s feelings. • Punctual, regular and consistent attendance. • Responds positively to change, offers suggestions for improvements, remains calm and professional under pressure and accepts constructive criticism positively. • Can be counted on to carry out assignments carefully and with appropriate follow-up. • Overcomes obstacles to meet goals. • Accepts personal accountability for his/her actions. • Keeps manager and/or coworkers informed of work progress and other necessary information. • Maintains a positive relationship with management and other workers, listens effectively. • Must be able to complete transactions with accuracy while providing a high level of quality service. • Perform all other duties and special projects as assigned.

• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP) • Participate in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry • Help with performing card adds or replacements, software upgrades, and associated testing • Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system • Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments • Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary • Support the management of local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness • Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary • Perform site surveys in support of network builds, augments, or decommissions • Assist in coordinating site access, equipment staging, and other tasks • Other duties as required

• Inspect wastewater and stormwater lift stations, including testing floats and controls, power, wet well condition, safety, indications of failure or overflow, and repair needs. • Recommend and execute repairs and improvements, providing insight to scope the required equipment, materials, and manpower needed. • Safe work practices are paramount, and the individual will need to adhere to safe work practices, including driving and equipment inspection/maintenance, maintain current training to manage job-specific proficiency for confined-space entry, lockout/tagout, and other related safe work practices. • Use smart phone applications to record inspection, maintenance, timesheets, and expense reports.

• Travel throughout a defined territory performing A/C Tune Ups. • Trains field staff and develop training materials and guidelines on installation, adaptation, configuration, or enhancement in accordance with client specifications. • Conduct quality assurance reviews and audits of commercial energy efficiency upgrades that involve further complexity and analysis. • Provide input and status updates to program staff regarding project scope, planning and effectiveness of products. • Provide technical expertise to identify, analyze and resolve issues.