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Field Technician II – Client Onsite
Location
United States
Posted
11 days ago
Salary
$28 - $45 / hour
Seniority
Mid Level
Job Description
Field Technician II – Client Onsite
Astreya
• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP) • Participate in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry • Help with performing card adds or replacements, software upgrades, and associated testing • Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system • Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments • Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary • Support the management of local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness • Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary • Perform site surveys in support of network builds, augments, or decommissions • Assist in coordinating site access, equipment staging, and other tasks • Other duties as required
Job Requirements
- Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
- Builds productive internal and external working relationships
- Exercises judgment within defined procedures and practices to determine appropriate action
- Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction
- Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure
- Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment
- Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths
- Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion
- Knowledge of state and local regulatory standards, procedures, and permitting requirements
- Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users
- Ability to work independently, diagnose problems and take appropriate action with minimal supervision
- Experience with spreadsheets, workflow and project management applications, and administrative software applications
- Understanding of how to use a Tier-1 ITSM platform
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• Responsible for delivering effective, efficient, and timely delivery of the Company’s line of services to multiple customers within an assigned geographic territory. • Is provided a company van and tools and travels to a variety of customer sites to maintain commercial properties. • Performs preventive maintenance and corrective repairs on buildings, equipment and grounds • Conducts “face to face” relationship with Customers in the service of the client’s requirements. • Utilizes multiple trade skills such as carpentry, plumbing, electrical, painting, and roofing, HVAC, and other skills as needed to solve maintenance problems. • Completes preventative maintenance and repairs per work order requirements. • Self performs the following duties in compliance with company procedures, regulatory requirements and safety standards. • Performs minor plumbing maintenance on existing systems (e.g. unclog toilets and drains, repair leaks in drains and faucets, replace toilets and faucet fixtures as needed, etc.). • Performs routine painting, carpentry work, etc., as necessary to maintain our Client’s facilities in like new condition (e.g. repair a hole in dry-wall, prep the area, and match the paint to present a uniform and original like new appearance). • Performs minor electrical maintenance as allowed without a license within state law requirements (e.g. repair or replacement of fixtures, wall switches, and outlets. Replace light bulbs, ballasts and sockets if necessary). • Completes service inspections and asset inspections as needed. • Fully utilizes technology (tablet, smartphone) to: Access and complete work orders including notes on services provided. Create and submit Service Reports and Quality Inspection images and reports. Submit timesheets, expense reports, and purchase card logs. • Obtains necessary materials and supplies to complete all tasks. • Creates a positive climate with the client, provides and generates customer satisfaction. • Maintains timely and consistent communications with customer and internal support teams. • Obtains and completes EFS required safety and compliance training and attends weekly safety meetings. • Provides estimates for larger projects and services needed to onsite customer. • Completes other duties as assigned or required.



