• Manage and monitor the operational handling of tickets (incidents, service requests, and improvements), ensuring SLA compliance, proper prioritization, and continuous backlog progress, with a focus on service quality and supporting operational governance. • Monitor the ticket queue (incidents and service requests), ensuring processing within defined SLAs • Identify and prioritize critical tickets (P1–P4) based on impact and urgency • Perform active follow-up with responsible areas (technical teams and business stakeholders) • Ensure tickets continue to progress, preventing stagnation or deviations • Log interactions and updates clearly and in a structured way within tickets • Support backlog analysis (volume, aging, criticality) • Proactively flag risks of SLA violations • Assist in identifying service failures and opportunities for improvement • Contribute to standardization of service handling and operational best practices • Participate in operational rituals (dailies, checkpoints, reviews)

Title: Multifamily Senior Asset Manager Location: Plano, TX Job Description: Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our team, you will advise team members on processes, analyses, and modeling techniques for managing the administration, strategic planning, and operations of an assigned portfolio. In this role, you will recommend changes to the execution of end-to-end business processes through enterprise systems for effective tracking and reporting. THE IMPACT YOU WILL MAKE The Multifamily Senior Asset Manager role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: - Advise team on how to best support a portfolio's vision and strategic objectives. - Review portfolio progress and recommend changes in reporting performance to key stakeholders. - Evaluate and manage risk of current assets, along with reviewing governance and controls routinely. THE EXPERIENCE YOU BRING TO THE TEAM Minimum Required Experience - 6 years relevant experience - Multifamily real estate experience, preferably in Asset Management, Troubled Asset Workouts or Underwriting - Ability to independently and timely assess, negotiate and resolve issues on higher risk loans - Approximate 20% travel is required for property inspections and customer meetings - Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work. Desired Experience - Bachelor’s degree or equivalent - Experience with the Delegated Underwriting and Servicing (DUS) program is preferred - Relationship Management skills including managing and engaging stakeholders, customers, and vendors, and building relationship networks - Influencing skills including negotiating, persuading others, facilitating meetings, and resolving conflict - Must be able to work with individuals having a different functional expertise respectfully and cooperatively while working toward a common goal - Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand - Loan Management experience including evaluating loan requests, classifying loans, identifying fraud, and originating loans - Skilled in Excel #LI - TW1 - Hybrid Qualifications Education: Bachelor's Level Degree (Required) The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers. For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote. Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form. The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here. Requisition compensation: 141000 to 184000

• Lead architecture, circuit design, and physical implementation of memory compilers across SRAM, ROM, 1-port and 2-port register files, and dual-port RAM. • Define bitcell selection, peripheral architecture (decoders, sense amps, write drivers, IO, self-timing), redundancy and repair strategy, and assist circuits (read/write assist, body bias) to hit aggressive PPA targets. • Drive Vmin, leakage, performance, area, and yield optimization across PVT corners, process variation, and aging effects. • Own the technical roadmap for the memory portfolio: new compiler variants, new nodes, feature enhancements, and methodology improvements. • Establish design, verification, and signoff methodology, while leading design and layout reviews, SPICE/FastSPICE characterization, statistical/Monte Carlo analysis, BIST/repair, DFT, and physical verification. • Lead silicon validation efforts including test chip development, testing and reporting. • Lead, mentor, and grow a team of memory design engineers spanning circuit design, layout, characterization, and compiler/automation. • Set individual and team goals, conduct technical reviews, and develop career paths for engineers at multiple levels. • Allocate engineering effort across roadmap projects, customer commitments, and silicon programs; manage schedules, dependencies, and risk. • Build a culture of design rigor, peer review, and continuous methodology improvement. • Serve as the senior technical lead in presales engagements — qualifying opportunities, presenting Silvaco's memory portfolio, and shaping winning technical proposals. • Translate customer SoC requirements (frequency, voltage, density, power, port configuration, special modes) into compiler specifications and PPA commitments. • Partner with sales, field application engineers, and product management on RFQs, technical evaluations, and competitive benchmarking. • Lead deep-dive technical workshops with customer architects and design teams; respond to detailed technical questionnaires and audit-style reviews. • Own PPA analysis across the memory portfolio — performance, power (active and leakage), area, and yield — at both the instance and SoC-aggregate level. • Build and maintain competitive benchmarks against foundry and third-party memory IP; identify gaps and prioritize closure. • Drive what-if and sensitivity analysis to guide architecture trade-offs (e.g., bitcell choice, mux ratio, banking, assist circuits, voltage operating range). • Translate PPA insights into clear, customer-ready collateral: datasheets, application notes, and technical white papers. • Act as the primary technical point of contact for strategic customers throughout the engagement lifecycle — from evaluation through integration, tapeout, and silicon validation. • Lead technical reviews, integration debug, and silicon correlation discussions with customer design and product engineering teams. • Drive root-cause analysis and resolution of customer-reported issues, coordinating across design, characterization, CAD, and product teams. • Represent Silvaco in foundry partner meetings and at industry conferences as needed.

• Coordinate commercial activity within in-field teams to ensure targets are reached for increasing sales. • Create, implement, and communicate District Sales Plan and monitor progress. • Maximize market, segment, and team dynamics to drive top- and bottom-line results. • Coach, mentor, educate and develop direct and indirect team members.