Role Description Work directly with WEKA's Chief Marketing Officer, shaping and executing high-impact strategies in a fast-paced, innovative environment. You’ll be at the heart of Weka’s marketing evolution, breaking down silos, streamlining operations, and driving key initiatives across the company. This is an opportunity to make a tangible impact, collaborate with cross-functional teams, and bring creative solutions to complex challenges—all within a high-growth company redefining what's possible in AI. The Director, Marketing Operations and Analytics is responsible for overseeing the operational aspects of a marketing function, leveraging data analysis to drive strategic decision-making. This role is ideal for a strategic, execution-oriented leader with experience in fast-paced, data-driven environments who thrives on tackling complex challenges and has an analytical mindset. You’ll leverage your skills in process optimization, data analytics/insights and cross-functional collaboration to ensure measurable outcomes on key marketing initiatives. As a Director, Marketing Operations and Analytics, you'll: - Data Analytics & Insights: Work alongside the Marketing Leadership to define, prioritize, and drive predictive marketing analytics and insights across the org. This includes setting clear objectives, establishing the right KPIs, and ensuring a standard scorecard for marketing’s performance. - Cross-Functional Alignment and Process Optimization: Act as the central coordination point across marketing and other departments, improving communication and ensuring that all teams are using data in their program development. Develop streamlined processes to enhance operational agility without adding unnecessary complexity. - Marketing Operations & Governance: Drive data strategy and governance to ensure high-quality, accurate marketing data for segmentation, targeting and decision making. Ensure compliance with data privacy regulations and industry best practices in marketing data handling and system usage. - Performance Tracking: Oversee and track key performance indicators (KPIs) to ensure targets are met and on-budget delivery. Regularly report on progress, highlighting successes and proactively addressing obstacles. - Communication and Problem-Solving: Act as an operational liaison, facilitating information flow between the Marketing Leadership team and internal teams. Proactively address bottlenecks and resolve issues impacting projects or deliverables, providing clear, data-driven recommendations when needed. - Management and Support: Manage and oversee Marketing Operations team and support campaign execution and process improvements. This includes MarTech and general marketing support. Qualifications - A Bachelor’s degree in business, communications, or a related field; an MBA or advanced degree is preferred. - 8-10 years in strategic project management, operations, or executive support, with a background in management consulting or high-growth environments as a plus. - Strong ability to support long-term planning and make data-informed decisions. - Demonstrated experience managing complex, cross-functional projects from start to finish. - Experience with Marketo, including campaign creation, management, optimization, as well as integrating it with CRM systems and other marketing technologies. - Strong analytical skills with proficiency in data analysis tools in Looker, Tableau or other data visualization tools to help communicate complex data insights clearly and effectively to stakeholders. - Excellent written and verbal skills, with proven capability to align cross-functional teams. - Proactive in addressing challenges and adept at adjusting to evolving priorities. - Results-oriented, curious, and thrives in fast-paced settings with a focus on continuous improvement. - Proven experience in change management and organizational transformation. Requirements - A Bachelor’s degree in business, communications, or a related field; an MBA or advanced degree is preferred. - 8-10 years in strategic project management, operations, or executive support, with a background in management consulting or high-growth environments as a plus. - Strong ability to support long-term planning and make data-informed decisions. - Demonstrated experience managing complex, cross-functional projects from start to finish. - Experience with Marketo, including campaign creation, management, optimization, as well as integrating it with CRM systems and other marketing technologies. - Strong analytical skills with proficiency in data analysis tools in Looker, Tableau or other data visualization tools to help communicate complex data insights clearly and effectively to stakeholders. - Excellent written and verbal skills, with proven capability to align cross-functional teams. - Proactive in addressing challenges and adept at adjusting to evolving priorities. - Results-oriented, curious, and thrives in fast-paced settings with a focus on continuous improvement. - Proven experience in change management and organizational transformation. Benefits - WEKA is an equal opportunity employer that prohibits discrimination and harassment of any kind. - We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Support day-to-day Revenue Operations processes across Salesforce, Campaign Monitor, partner operations, and renewal workflows. • Maintain CRM data quality by assisting with account hierarchy management, duplicate resolution, account maintenance, and other data hygiene initiatives. • Create and maintain reports and dashboards that provide visibility into campaigns, pipeline, partner performance, renewals, and operational metrics. • Collaborate with Sales, Marketing, Customer Success, Finance, Partner, and Revenue Operations teams to troubleshoot operational issues and ensure processes run efficiently. • Assist with documenting operational processes and identifying opportunities to improve workflows, data quality, and team efficiency. • Support special projects and continuous improvement initiatives that help scale the Revenue Operations function.

• Lead Revenue Operations at 8x8 • Optimize the go-to-market engine • Champion AI and automation across RevOps • Partner with Sales Leadership on strategy and planning • Evaluate and manage the RevOps tech stack • Build dashboards for sales visibility • Lead sales and channel enablement programs • Collaborate with cross-functional teams for effective planning and strategy • Develop and coach the RevOps team

Role Description The Practice Liaison, Revenue Cycle Management bridges USFAS practice operations and the centralized RCM function, with direct ownership of monthly communication forums, denials management, and performance improvement initiatives. This role drives revenue cycle excellence by building strong relationships with physicians, office managers, coding specialists, and additional RCM staff while ensuring consistent execution of billing workflows and denial resolution strategies. Success requires strong communication and stakeholder management skills, end-to-end RCM knowledge, and the ability to translate data insights into practice-level action. - Prepare and present monthly performance scorecards for assigned practices, translating revenue cycle data into opportunities and insights for practice managers and physician leaders to support operational strategy decisions. - Support practice-level revenue cycle management reporting processes, communicating findings to inform operational decision-making by leadership, and drive workflow improvements across the revenue cycle. - Monitor practice-level revenue cycle performance and proactively identify opportunities for improvement. - Support performance improvement initiatives at the practice level, meeting measurable targets established by RCM and AR leadership and tracking progress against KPIs including denial rate, days in AR, collection rate, and workqueue resolution performance. - Support denials management activities for assigned practices, including identifying root causes, analyzing trends, coordinating solutions and monitoring improvement efforts in collaboration with RCM and AR leadership to reduce denial rates. - Maintain frequent, structured communication with physicians, practice managers, USFAS leadership, and RCM team members to advance revenue performance, streamline departmental processes, and improve the overall patient financial experience. - Partner with practice leaders to help them understand revenue cycle performance, barriers, and opportunities for improvement. - Own and facilitate monthly practice communication forums for assigned practice areas, preparing agendas, tracking action items, and distributing follow-up materials to stakeholders. - Coordinate communication between practices and RCM teams to help resolve workflow issues, system challenges, and process gaps. - Coordinate practice-level revenue cycle escalations with appropriate operational leaders as needed, such as triaging and resolving issues across RCM operations, AR management, and coding teams, including systems errors and training gaps requiring root cause analysis. - Support implementation of revenue cycle improvements and help ensure changes are consistently adopted across practices. - Identify training and professional development needs at the practice level; coordinate or deliver targeted education on billing workflows, documentation requirements, denial prevention, and compliance standards to build consistent operational capability across USFAS practices. Qualifications - Strong understanding of the full revenue cycle process, including front-end workflows, charge capture, coding, billing, claims, denials, appeals, and accounts receivable. - 3+ years of hands-on experience in a physician practice group or ambulatory care setting directly performing claims follow-up, coding, credentialing, and RCM. - Demonstrated experience actively managing all core RCM functions including claims follow-up, coding, credentialing, and billing with proficiency in healthcare systems, practice management platforms, and reporting tools used to drive operational performance. - Proven analytical ability to review revenue cycle data, identify denial trends, payer-related issues, and reimbursement challenges, and translate insights into actionable process improvements that support compliance and financial outcomes. - Ability to build relationships and influence change across physicians, practice leaders, and operational teams. - Demonstrated ability to manage stakeholder relationships across clinical and administrative functions, including physicians and practice leaders, while overseeing multiple offices, priorities, and improvement initiatives with strong communication and follow-through. Benefits - Health Insurance (Single & Family plans available) - Life Insurance - Disability Insurance - 401(k) plan with Company Match - Employee Discount Program - Paid Time Off - Paid Holidays Physical Requirements The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly: - Sit, talk, hear, and use hands to write, type, or operate office equipment. - Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell. - Perform repetitive motions, including reaching overhead and typing. - Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds. - Maintain peripheral vision, depth perception, and focus adjustments.