Uber logo
Uber

Uber is a transportation company that has developed a mobile app to connect passengers with drivers. As an employer, Uber believes in the power to "shape the wo

Strategic Operations Manager - Identity Platform

Location

Illinois + 2 moreAll locations: Illinois | California | New York

Posted

4 days ago

Salary

$131K - $145.5K / year

Seniority

Lead

Bachelor Degree

Job Description

Strategic Operations Manager - Identity Platform

Uber

Title: Strategic Operations Manager - Identity Platform Location Chicago, Illinois / San Francisco, California / New York City, New York Team Risk Management Subteam Job Description: About the Role Strategic Operations Managers in Safety & Identity Operations are responsible for helping shape Uber's global identity verification strategy. This includes evaluating how and when we verify users, identifying opportunities to strengthen trust and safety, and ensuring our verification ecosystem balances security, user experience, operational efficiency, and business growth. This role sits at the intersection of identity, risk, operations, and emerging technology. You will help define the future of identity verification across Uber's platform by evaluating new verification methods, assessing vendor performance, exploring Digital ID solutions, and identifying opportunities to improve how both consumers and earners establish trust on the platform. We are looking for a highly curious and analytical operator who dives deep into data, asks the right questions, and takes ownership from problem identification through solution execution. The ideal candidate is comfortable navigating ambiguity, forming strong hypotheses, and translating insights into clear recommendations, improved processes, and measurable impact. The ideal candidate combines structured thinking, investigative rigor, stakeholder influence, and strong business judgment, and is comfortable operating from strategy through execution in a dynamic, global environment. What You'll Do - Analyze verification performance, user behavior, operational metrics, and customer insights to identify opportunities to improve identity confidence and reduce friction across Uber's platform - Help shape Uber's consumer and earner identity verification strategy, balancing trust, safety, compliance, growth, and user experience considerations - Evaluate emerging identity technologies and verification methods, including Digital IDs, reusable credentials, biometric verification, and other industry innovations - Assess vendor performance, service quality, operational effectiveness, and verification efficacy to inform strategic decisions and drive continuous improvement - Lead analyses, pilots, and proof-of-concept evaluations for new identity solutions, technologies, and verification approaches - Develop and drive recommendations to improve verification outcomes, operational processes, vendor quality, and user experience globally - Partner cross-functionally with Operations, Product, Engineering, Policy, Legal, Procurement, Risk, and Business Decelopment teams to design and implement scalable identity solutions - Build and own reporting and measurement frameworks to assess identity health, verification effectiveness, vendor performance, and business impact - Leverage data and AI tools (e.g., LLMs, automation, advanced analytics) to accelerate analysis, generate insights, and improve operational efficiency - Communicate clear, data-driven narratives and recommendations to influence stakeholders and drive strategic decisions Basic Qualifications - 4+ years of experience in strategy, operations, consulting, analytics, trust & safety, vendor management, product operations, or a related field - Strong analytical mindset with experience using Excel or Google Sheets for data analysis, including Pivot Tables, VLOOKUPs, and complex formulas - Experience utilizing generative AI tools (e.g., ChatGPT, Gemini, Cursor, or similar) to automate routine tasks, improve workflows, or enhance analysis - Bachelor's degree Preferred Qualifications - Experience working on identity verification, authentication, fraud prevention, trust & safety, risk, KYC/KYB, account integrity, quality assurance or related problem spaces - SQL proficiency and experience working with large datasets - Experience evaluating vendor performance, service quality, operational effectiveness, or customer experience outcomes - Experience leveraging AI tools to analyze data, automate workflows, or enhance decision-making - Demonstrated ability to break down ambiguous problems, ask the right questions, and identify root causes - Experience turning data into actionable insights and driving strategic decisions - Track record of improving operational processes, vendor outcomes, product experiences, or policy decisions based on analysis - Strong stakeholder management skills, with the ability to influence without authority across global teams - Excellent communication skills, including synthesizing complex findings into clear, compelling recommendations - Ability to operate independently, prioritize effectively, and drive multiple workstreams simultaneously - High ownership mindset with a bias toward action and execution - Interest in emerging identity technologies, including Digital IDs, reusable credentials, and privacy-preserving verification solutions For Chicago, IL-based roles: The base salary range for this role is USD$118,000 per year - USD$131,000 per year. For New York, NY-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits. Ready to Ride? This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you. You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits. Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation

Related Categories

Related Job Pages

More Operations Jobs

Commonwealth of Virginia logo

Family Services Specialist III - Senior Child Care Worker

Commonwealth of Virginia

The Commonwealth of Virginia is a state in the South Atlantic region of the United States that stretches from the Appalachian Mountains to the Chesapeake Bay. W

Operations4 days ago

Title: Family Services Specialist III -Senior Child Care Worker (Albemarle) Location: Albemarle County, Virginia, United States - Family Services - 003-Albemarle Dept Of Social Services Hiring Range: $72,802 to $80,466 Full Time or Part Time: Full Time Additional Detail Job Summary/ Objective: Performs difficult, equitable, and complex professional work in accordance with established casework principles by supporting and assisting agency clients with personal, social, health, and economic needs. Empowers the family/client to the highest level of self-sufficiency. Provides coaching and mentoring to staff. Requires little supervision. Works within an inclusive team environment as part of the Self-Sufficiency Team (SST). Supervisory Responsibilities: - None. Essential Functions: - Provides services of considerable difficulty in a specialized service area; works with and counsels clients; determines program eligibility; - Prepares in-depth assessments in the formulation and delivery of service plans; - Analyzes information received and makes decisions regarding service plans subject to final approval by the SST Program Manager; - Counsels clients in planning budgets and regarding the care and training of children; - Coordinates group activities with ancillary agencies such as clinics, employment services, and vocational rehabilitation services; - Performs work with specific ancillary agencies; - Maintains records and reports through the course of clients' service relationships with the agency; - Coaches, mentors, assigns cases, and evaluates work of subordinates; - Interprets agency programs to other agencies, community groups, and associations; - Performs related tasks as required. Competency: Knowledge/ Skills/Abilities: - General knowledge of social, economic and health problems; - General knowledge of social institutions and the methods of the helping process; - General knowledge of individual and group behavior; - Ability to identify social problems and needs and to assess the ability of individuals and families to utilize services in problem solving; - Ability to accept the rights, responsibilities and differences of others; - Ability to work effectively through counseling and other methods with individuals and families in helping them solve their problems; - Ability to plan and organize work; ability to understand and interpret laws, policies and regulations; - Ability to communicate and establish effective working relationships with clients, co-workers, other professional and technical staff, social agencies and the general public; - Ability to prepare reports and maintain records; - Ability to utilize PC and standard business applications and social services software. Required Education and Experience: - Minimum of a bachelor’s degree in a Human Services field or minimum of a bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). - Considerable experience in the assigned program area and completion of required training programs or equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Preferred Qualifications/Certifications: - Possession of a BSW or MSW degree is desirable. Physical and Mental Requirements: - Possession of a valid appropriate driver's permit issued by the Commonwealth of Virginia. - Administers work to the public typically in clients' home, often in remote rural areas. - Frequent contacts with clients and coordination with other public and private agencies (i.e., school, clinics, etc.) are required. - Involves frequent driving, walking, and standing. Must be able to assist physically dependent individuals. Remote Work: After 1 year, this position may be eligible for limited hybrid remote work. All County staff must maintain residence within the Commonwealth of Virginia. Albemarle County Core Values: Albemarle County holds its employees to the highest standards in fulfilling the County’s Vision and Mission. We believe in excellence in public service through Community: We expect diversity, equity and inclusion to be integrated into how we live our mission. Integrity: We value our customers and co-workers by always providing honest and fair treatment. Innovation: We embrace creativity and positive change. Stewardship: We honor our role as stewards of the public trust by managing our natural, human, and financial resources respectfully and responsibly. Learning: We encourage and support lifelong learning and personal and professional growth. **PLEASE INCLUDE COVER LETTER, RESUME AND THREE REFERENCES Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

Virginia
$72.8K - $80.5K / year

Title: Creative Productions & Operations Manager Location: Los Angeles, California Job Description: The Creative Creative Production & Operations Manager supports the planning, coordination, and execution of creative productions and content initiatives across the brand. This role is responsible for managing project timelines, coordinating shoot logistics, maintaining creative assets and sample inventory, and ensuring seamless communication across cross-functional teams. Working closely with Creative, Brand Marketing, Merchandising, and Product teams, the Creative Creative Production & Operations Manager helps bring campaigns and content to life while keeping projects organized, on schedule, and aligned with business priorities. The ideal candidate is highly organized, detail-oriented, resourceful, and excited to grow within a fast-paced creative environment. What You'll Do Project Management & Creative Operations - Manage day-to-day project timelines, deliverables, and production schedules across multiple creative initiatives. - Partner closely with the Brand Manager and Marketing teams to intake, prioritize, and coordinate creative asset requests. - Maintain production calendars, project trackers, and key milestones to ensure projects remain on schedule. - Communicate project updates, timelines, and next steps to stakeholders across Creative and Marketing teams. - Proactively identify potential roadblocks and help implement solutions to keep projects moving forward. Production Planning & Coordination - Coordinate photo and video productions from pre-production through final asset delivery. - Support the Art Director in development of shot lists, production schedules, call sheets, crew logistics, and shoot documentation. - Assist with location scouting, prop sourcing, talent coordination, and vendor communication as needed. - Manage production budgets, estimates, invoices, and related documentation, partnering closely with Finance and Leadership to ensure accurate tracking, approvals, and reporting. - Manage contracts, permits, insurance certificates, vendor agreements, and other production-related administrative requirements. - Create packing lists and oversee product preparation for all shoots. - Partner with Merchandising and Product teams to track incoming samples and inventory needed for upcoming productions. Asset & Sample Management - Maintain and organize the brand's creative asset library, ensuring photo and video assets are properly archived, tagged, and accessible across teams. - Coordinate post-production workflows, including asset reviews, retouching requests, approvals, and final delivery. - Own all sample inventory management, serving as the sole point of accountability for the organization, tracking, maintenance, and readiness of products within the sample closet. - Help develop and maintain systems that improve sample tracking, asset organization, and production workflows. Shoot Execution - Support on-set production during photo and video shoots, helping ensure productions run smoothly and according to schedule. - Serve as a key point of coordination between creative teams, talent, vendors, and production partners throughout shoot days. - Assist in troubleshooting production challenges and coordinating solutions in real time. - Ensure all products, props, and production materials are organized and prepared before, during, and after shoots. Who You Are:  - 2–4 years of experience in production, project management, creative operations, or a related field. - Experience supporting photo and/or video productions from planning through final asset delivery - with a strong preference for candidates with experience working on an in-house creative team, particularly within retail, lifestyle, consumer goods, or ecommerce brands. - Strong relationship management skills with a demonstrated ability to coordinate priorities, communicate clearly, and drive alignment across internal stakeholders and external partners. - Strong organizational and project management skills with exceptional attention to detail. - Ability to manage multiple projects simultaneously while maintaining deadlines. - Familiarity with creative asset management systems, project management tools, and production workflows. Experience using Canto, Asana, and Frame.io is a plus.  - Comfortable working in a fast-paced environment and adapting to shifting priorities. - This role involves regular handling of product samples, props, and production materials. Candidates should be comfortable lifting and moving boxes and equipment (30-40 pounds), preparing products for shoots, and being active on set during production days, including standing and moving throughout the production environment for extended periods. Perks & Benefits  - Hybrid schedule with Fridays work-from-home - Beautiful HQ in Culver City, steps from the light rail - Dog friendly office - Comprehensive medical, dental, vision, and disability coverage - One Medical (full health), Kindbody (fertility health), and Talkspace (mental health) memberships  - Up to 10 weeks of paid parental leave  - Open & flexible PTO  - 401(k) through Empower - Monthly work-from-home stipend - Monthly cell phone reimbursement - Free snacks to keep you fueled - Weekly catered lunch to bring everyone together - Free bedding for a great night’s sleep, an incredible employee discount, and $300 in free product every year Parachute takes a market-based approach to pay, and pay may vary depending on your location. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. The estimated pay range for this role is $85,000 - $95,000. About Us Parachute is a modern lifestyle brand focused on creating premium, responsibly-made home essentials. At Parachute we exist to fill homes with soft landings. Home is an extension of the self. It offers a sense of belonging and welcomes all with ease and warmth. It’s where we recharge, wash off the day and rest up for tomorrow. Home is the most comforting word there is. That’s why they say there’s no place like it. The unmistakable feeling of home is what inspired us to create Parachute. To responsibly make essential, lasting items that transform a house into a home.Parachute was certified as a great place to work! Check us out here. Ensure your Parachute Home job offer is legitimate and don't fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers.

California
$85K - $95K / year

Senior FinOps Analyst

Experian

We're unlocking the power of data to help create a better tomorrow.

Operations4 days ago
Full TimeRemoteTeam 10,001+Since 1996H1B Sponsor

• Analyze cloud spending, identify optimization opportunities, and implement cost-saving initiatives through collaboration with engineering teams • Develop and maintain cloud spend forecasts and budgets based on historical data and business trends • Create and maintain dashboards and reports that provide visibility into cloud costs, usage trends, and key drivers • Establish and enforce cloud financial governance practices, including tagging strategies and cost allocation models • Collaborate with engineering, finance, and product teams to incorporate FinOps best practices.

Brazil

Mid FinOps Analyst

Experian

We're unlocking the power of data to help create a better tomorrow.

Operations4 days ago
Full TimeRemoteTeam 10,001+Since 1996H1B Sponsor

• Support cloud financial operations by providing visibility into cloud spend • Monitor and analyze cloud usage and costs, develop reports and dashboards • Identify cost-saving opportunities and assist in implementation of optimization initiatives • Assist in forecasting, budgeting, and variance analysis for cloud spend • Partner with engineering, finance, and product teams

Brazil