Multifamily Senior Asset Manager Company: Fannie Mae Location: - Plano, Texas - Washington, DC Work Arrangement: Hybrid (Flex) Employment Type: Full-Time Travel: Approximately 20% (property inspections and customer meetings) Salary: $141,000–$184,000 annually (plus incentive eligibility) Job Description: Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. As a valued contributor to our team, you will advise team members on processes, analyses, and modeling techniques for managing the administration, strategic planning, and operations of an assigned portfolio. In this role, you will recommend changes to the execution of end-to-end business processes through enterprise systems for effective tracking and reporting. THE IMPACT YOU WILL MAKE The Multifamily Senior Asset Manager role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: - Advise team on how to best support a portfolio's vision and strategic objectives. - Review portfolio progress and recommend changes in reporting performance to key stakeholders. - Evaluate and manage risk of current assets, along with reviewing governance and controls routinely. THE EXPERIENCE YOU BRING TO THE TEAM Minimum Required Experience - 6 years relevant experience - Multifamily real estate experience, preferably in Asset Management, Troubled Asset Workouts or Underwriting - Ability to independently and timely assess, negotiate and resolve issues on higher risk loans - Approximate 20% travel is required for property inspections and customer meetings - Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work. Desired Experience - Bachelor’s degree or equivalent - Experience with the Delegated Underwriting and Servicing (DUS) program is preferred - Relationship Management skills including managing and engaging stakeholders, customers, and vendors, and building relationship networks - Influencing skills including negotiating, persuading others, facilitating meetings, and resolving conflict - Must be able to work with individuals having a different functional expertise respectfully and cooperatively while working toward a common goal - Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand - Loan Management experience including evaluating loan requests, classifying loans, identifying fraud, and originating loans - Skilled in Excel #LI - TW1 - Hybrid Qualifications Education: Bachelor's Level Degree (Required) The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers. For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote. Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form. The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here. Requisition compensation: 141000 to 184000

• Lead frontline service delivery, including communicating the value of GW RhythmX products, workflow optimization, and customer education • Ensure timely and effective triage, escalation, and resolution of customer issues in accordance with defined SLAs in partnership with Support • Monitor service performance metrics and proactively address gaps in adoption, utilization, and service quality • Identify recurring customer issues and partner with internal teams to implement scalable solutions • Ensure customers are effectively enabled to use the software within their operational workflows • Deliver workflow education, training, and best practices to drive adoption and utilization • Identify adoption risks and implement improvement plans • Drive consistent execution of service delivery playbooks and standard operating procedures • Partner with Solution Enablement Leadership Product to escalate systemic issues and improve product performance • Provide frontline customer insights to inform product enhancements and roadmap prioritization

Description Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. The territory covers the Nashville, Tennessee and Bowling Green, Kentucky market. The selected candidate must live in territory or relocate to Nashville, Tennessee or Bowling Green, Kentucky, or the surrounding area (within 50 miles). Relocation benefits are available for candidates who qualify under company policy. The Role The District Manager Parts and Service (DMPS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely with dealership leadership to execute GM's Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue. The DMPS leverages data-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape. What You'll Do (Responsibilities) - Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience. - Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment. - Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives. - Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives. - Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic. - Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds. - Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction. - Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes. - Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements. - Resolve aftersales customer concerns, including but not limited to: - SPAC (Service Parts Assistance Center) - CAC (Customer Assistance Center) - TAC (Technical Assistance Center) - Goodwill, Warranty, and Policy Requests - Monitor and deliver on KPIs including: - Sales Reporting Tool (SRT) objectives - Net Promoter Score (NPS) - Customer Retention - Service Training Standards (STS) - EV Training & Compliance Your Skills & Abilities (Required Qualifications) - Bachelor's Degree or equivalent professional experience. - Minimum 2 years of experience leading and improving dealership Fixed Operations. - Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management. - Deep understanding of Dealership Service & Parts Operations, including: - Automotive Parts and Service Systems - Dealer Operating Reports & Fixed Ops Analysis Tools - Profit department structures and interdependencies - Consultative selling techniques - Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools. - Excellent oral and written communication skills, with the ability to inform and persuade effectively. - Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience. - The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity. Core Competencies: - Builds and maintains strong internal and external relationships. - Drives results and leads change with confidence and clarity. - Communicates persuasively and informatively across all levels. - Operates autonomously with strong time management and prioritization. - Applies analytical thinking to solve complex problems and make data-informed decisions. - Demonstrates strategic business planning capabilities to align dealership goals with broader organizational objectives. - Maintains a results-driven mindset, consistently pursuing excellence and accountability. - Demonstrates strong problem-solving skills by identifying root causes, developing actionable solutions, and implementing improvements that enhance dealership performance and customer satisfaction. - Demonstrates innovation, creativity, and adaptability. - Takes initiative and thrives in dynamic environments. - Maintains a strong customer focus and resolves conflicts effectively. Territory & Travel: This role supports dealerships across the Nashville, TN and Bowling Green, KY district or region and requires up to 50% travel. Candidates should be comfortable with frequent regional travel to engage with dealer partners, conduct performance reviews, and support aftersales initiatives on-site. Reporting Structure: The District Manager Parts and Service reports directly to the Zone Manager Parts and Service. This position plays a key role in executing strategy with dealership operations. Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington. - The expected base compensation for this role is ($80,700.00 - $109,400.00) USD Annually. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. - Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. - Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more #LI-AP1 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.) This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer. The selected candidate will be required to travel at least 50% or more on a frequent basis. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Total Rewards | Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Description Vacancy Status Yes - This posting is for an existing vacancy within the organization and is open to new applications. (Backfill) AI Disclosure As part of the application process, Artificial Intelligence will be used in the hiring process for this role Remote - This role is categorized as remote. This means the successful candidate may be based anywhere in Manitoba and is not expected to report to a GM worksite unless directed by their manager. Job Description Summary: In conjunction with the National Field Sales Manager, OnStar, the District Manager, OnStar will deploy initiatives towards the achievement of OnStar activation targets (Online Enrollment, Welcome Call, Mobile App Usage, Pre Owned, Super Cruise, etc.) on both new and used vehicles as well as drive revenue in subscriptions, Guardian and data sales. This position works closely with General Motors dealership owners, management and sales staff as well as internal VSSM (Vehicle Sales, Service and Marketing) teams. This collaboration works to drive adjacency and subscription growth for the new, used and fleet automotive business units. This position requires the District Manager, OnStar to develop and provide in-dealership training on best practices, activation and sales processes as well as education on technology and service offerings. Responsibilities: - Become the OnStar & Technology Subject Matter Expert (SME) for the assigned District - Establish and grow relationships with your respective dealerships to drive excellence and results for OnStar KPIs - Provide ongoing dealer education to support their delivery of a seamless customer onboarding experience - Support project initiatives to improve OnStar onboarding, subscriber count and revenue - Conduct monthly performance analysis by leveraging analytics to identify opportunities and support the creation of dealer action plans - Support planning and execution of countermeasures designed to hit monthly and annual KPIs - Support creation of sales and marketing material for customers, dealerships and fleet sales staff - Conduct training for General Motors dealership and wholesale teams including demonstrations of existing and new OnStar products and services - Participate in special projects as required - Compliance with all processes and training required by GM Canada Skills Required: - Move with Urgency - reliable and self-motivating while balancing a high capacity and quality at a quick pace - Commit to Customers - effective at building relationships and influencing others - Analytical/problem solving - can simplify the complex and educate with data - Communication - excellent oral, written and presentation skills - Marketing - product, packaging, pricing and promotion Education & Experience Required: - University degree (Business/Marketing) or relevant experience equivalent - Proven Sales/Account/Channel Management experience - Driving sales performance in B2B an asset - Experience working with Automotive Dealership Managers considered an asset - Bilingual an asset - Ability to travel within Canada and the U.S. Compensation The salary range for this role is $76,100.00 to $114,300.00. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. Benefits: The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan currently includes the following benefits, in addition to many others: - Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave. - Healthcare, dental and vision benefits including health care spending account and wellness incentive. - Life insurance plans to cover you and your family. - Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement. - GM Vehicle Purchase Plan for you, your family, and friends. THIS JOB IS NOT ELIGIBLE FOR RELOCATIONS BENEFITS. ANY RELOCATION COSTS WOULD BE THE RESPONSIBILITY OF THE SELECTED CANDIDATE. GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future. This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer. The selected candidate will be required to travel at least 50% or more on a frequent basis. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Total Rewards | Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.