Get Well

• Lead service delivery, including communicating the value of GW RhythmX products, workflow optimization, and customer education. • Ensure timely and effective triage, escalation, and resolution of customer issues in accordance with defined SLAs in partnership with Support. • Monitor service performance metrics and proactively address gaps in adoption, utilization, and service quality. • Identify systemic service delivery gaps and drive organizational improvements in partnership with Client Operations leadership. • Partner with Product, Engineering, Implementation, and Support leadership to improve product usability and service delivery effectiveness.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Get Well’s Rhythm X team is seeking a detail-oriented and proactive Project Coordinator to support healthcare software implementations across our client portfolio, with focus on government and VA partners. This role is ideal for a motivated professional with 2+ years of project coordination experience who thrives in a fast-paced, client-focused environment. The Project Coordinator will play a key role in keeping projects organized, tracking milestones, and ensuring the smooth execution of HL7 based integration efforts. Success is measured by: - Timely project delivery - Adherence to implementation processes - Client satisfaction - Accuracy of project tracking and communication - Ability to meet or exceed company business objectives Responsibilities - Support multiple healthcare software implementation projects, including government contracts - Track project timelines, milestones, risks, action items and deliverables - Coordinate HL7 integration activities with internal and client technical teams - Maintain project documentation, status updates, and meeting notes - Prepare clients for go-live, assist in client onboarding, and support post-launch follow-up - Facilitate clear communication with internal stakeholders: Project Management, Integrations, Product, Sales, and Client Success teams, etc. - Contribute to internal process documentation and continuous improvement Qualifications - 2+ years of experience in healthcare project coordination or implementation support - Working knowledge of HL7 integrations and healthcare data exchange - Strong organizational skills and proven ability to manage multiple priorities - Client-facing experience in a healthcare or SaaS setting, government or VA clients preferred - Excellent communication and follow-through in both client-facing and internal team interactions - Familiarity with HIPAA, data security, or government contracting environments a plus - Proficiency with project management and collaboration tools: Apple (iOS), Google Workspace (G Suite), JIRA service desk and Smart Sheets - Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations Benefits - Exceptionally generous paid time away from work - A variety of paid leave programs - Savings opportunities with 401(k) and incentive plans - Internal education programs - Full array of health benefits - Fitness reimbursement - Cell phone subsidy - Casual offices with snacks and drinks - Peer recognition programs - Health advocacy and employee assistance programs - Chili cook-offs - Pet insurance - An environment that supports YOU

• Collaborate with internal and external customers to collect requirements and clearly document problem statements related to the hardware and software • Leverage your knowledge of the software and back-end systems to efficiently diagnose and troubleshoot issues • Follow documented procedures and escalation paths for issues so the right team is engaged in a timely manner • Create client trust and confidence with clear, thorough, and customer-friendly communication and status updates on identified issues • Proactively monitor and action critical service alerts as they happen

• Full-cycle sales with a focus on new business growth and repeatable revenue • Manage complex sales cycles, engaging with C-level buyers and engaging internal stakeholders at Get Well from opportunity to close • Learn, use, and build upon the established sales process to grow revenue and achieve scalability • Meet and exceed performance expectations, including quotas for personal and team metrics • Demonstrate strong expertise in deal negotiation, pricing, and growth strategy to optimize profitable deal structure and creation • Develop and execute sales strategies and plans in order to achieve sales targets • Build exceptional client relationships • Demonstrate and clearly differentiate the product from the competition focusing on our clear and compelling value proposition • Forecast and deliver against revenue targets and achieve/exceed the assigned sales volume • Leverage industry relationships to drive deals • Other duties as assigned

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Get Well is looking for an Account Principal who is passionate about driving meaningful outcomes, growth, and long-term partnerships within some of the country’s leading hospitals and health systems. The Principal will be a strategic partner to our most innovative healthcare provider customers, responsible for driving the growth, retention, and renewals of these accounts. This leadership role requires developing and cultivating deep c-level relationships within hospitals and health systems, a strong foundational understanding of healthcare technology solutions, an ability to foster consultative relationships, and a strong track record of delivering measurable ROI for healthcare clients. You will collaborate closely with cross-functional teams to ensure customers are maximizing the value of our solutions and achieving their desired outcomes. Responsibilities - Executive Relationship Management: - Build and nurture deep, consultative relationships with executive stakeholders. - Serve as the primary executive point of contact, escalating and resolving strategic issues as needed. - Facilitate executive business reviews focused on outcomes, ROI and strategic alignment. - Renewal and Revenue Ownership: - Manage forecast renewal accuracy in CRM. - Own end to end renewal strategy and execution inclusive of proposal development and contract negotiations. - Drive strong gross and net revenue retention outcomes. - Client Growth & Expansion: - Expand the company’s reach within client organizations by developing new relationships with key executive buyers. - Identify, quantify and close expansion opportunities. - Partner with Product, Sales, and Operations to develop compelling value-based growth proposals. - Build account plans that align with client priorities and with the company’s long-term growth strategy. - Strategic Account Leadership: - Act as the internal quarterback for assigned accounts to ensure alignment across operations, professional services, support, product, and engineering. - Translate client feedback into actionable insight for product leadership. - Ensure contractual commitments, success metrics, and value realization goals are clearly defined and achieved. - Market Industry & Insight: - Stay current on healthcare trends, regulations and payment models in order to position the company as a strategic partner - not just a vendor - within client organizations. Qualifications - 7+ years of experience in a client success, account management, or consulting role, with at least 3 years of experience in healthcare technology or healthcare IT solutions. - Demonstrated success in driving client growth, renewals, and ROI in a B2B SaaS or healthcare technology environment. - Strong understanding of healthcare provider operations, clinical workflows, and healthcare IT systems. - Deep experience partnering with c-suite healthcare leaders. - Knowledge of current industry trends, regulations (e.g., HIPAA, interoperability), and healthcare delivery models. - Ability to build and maintain strong relationships with C-suite executives, clinicians, and operational leaders. - A consultative, solutions-oriented approach to solving complex problems. - Ability to set and exceed targets for client growth, retention, and satisfaction. - Experience with account planning, forecasting, and managing client portfolios. - Exceptional verbal and written communication skills. - Strong analytical skills with the ability to identify client needs, diagnose issues, and propose actionable solutions. - A team player who thrives in a fast-paced, cross-functional environment. - Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations. Benefits - Exceptionally generous paid time away from work. - A variety of paid leave programs. - Savings opportunities with 401(k) and incentive plans. - Internal education programs. - Full array of health benefits. - Fitness reimbursement. - Cell phone subsidy. - Casual offices with snacks and drinks. - Peer recognition programs. - Health advocacy and employee assistance programs. - Chili cook-offs. - Pet insurance. - An environment that supports YOU. - Estimated pay range for this position is $150,000 - $230,000 in base salary plus annual incentive bonus.

• Owning AI-driven clinical intelligence across inpatient workflows (admission → rounds → handoffs → discharge) • Decision support that augments clinical judgment without disrupting autonomy or workflow • End-to-end product ownership: strategy, roadmap, execution, and go-to-market from pilots to scaled adoption • Cross-functional leadership with global engineering, clinical, design, and data teams • Deep customer partnerships with health systems to validate, iterate, and drive adoption • Setting product standards and patterns for how AI is responsibly deployed across inpatient workflows at GW RhythmX • Identifying documentation and clinical gaps that impact LOS, quality, or reimbursement before discharge • Delivering role-specific insights for hospitalists, nurses, case managers, and CDI teams

• Design and execute AI-first GTM programs that directly support pipeline creation and deal acceleration • Partner with Sales to influence live deals through compelling narratives, executive-level value articulation, and clinical and financial proof points • Own messaging and positioning that moves buyers from curiosity to conviction • Establish GW RhythmX as a category leader in Precision Care AI • Create authoritative narratives that resonate with health system executives, clinical leaders, and industry analysts and influencers • Leverage AI to rapidly synthesize clinical outcomes, customer insights, and market trends into leadership content • Translate advanced AI, agentic workflows, and clinical intelligence into clear, outcome-driven stories • Articulate measurable value across clinical quality, access and throughput, financial performance, and clinician experience • Ensure GW RhythmX messaging reflects enterprise credibility, speed-to-value, and real ROI • Continuously test and refine new AI-enabled marketing approaches • Build repeatable, scalable GTM playbooks that outperform legacy methods • Work tightly with Product, Sales, Clinical, and Customer Success teams • Act as a connector between real-world outcomes and market perception

• Serve as the technical expert in sales pursuits, articulating how our products improve care quality, workflow efficiency, patient safety, and clinical outcomes. • Deliver high-impact, technically grounded product demonstrations to technical leaders, executives and frontline users across a variety of healthcare settings. • Develop and deliver compelling technical presentations, product demonstrations, and proof-of-concepts tailored to healthcare provider audiences. • Maintain a deep understanding of the competitive landscape and healthcare industry trends, communicate implications to sales and leadership teams, and continuously evolve demos and sales enablement materials to stay ahead of the competitive landscape. • Serve as a trusted advisor and technical expert to both internal stakeholders and client technical teams. • Build and maintain role-specific sales playbooks, talk tracks, objection handling frameworks, and segment-specific toolkits in partnership with Product Marketing and Sales Leadership. • Design and deliver structured training programs that ensure new hires ramp quickly and existing reps deepen technical fluency across products, buyer personas, and sales motions. • Lead commercial team readiness for product and solution launches in partnership with Product Marketing. • Coordinate live training and tool delivery to ensure sales teams are confident and capable of delivering new narratives to the right segments, at the right time. • Provide subject matter expertise on the backend infrastructure of Get Well products and our deep integration capabilities across healthcare IT, EMR integrations, interoperability standards (e.g., HL7, FHIR, CDA), and data exchange frameworks. • Collaborate with product management and engineering to translate customer requirements into functional product enhancements and strategic roadmaps. • Establish structured channels for capturing field feedback on messaging, tools, and program effectiveness. • Synthesize insights to inform continuous improvement of enablement programs and collaborate with Product Marketing and Product on refinement of market positioning and sales narratives. • Assist in the development of RFP responses, proposals, and technical documentation. • Define KPIs and success metrics for enablement programs—including ramp time, quota attainment, cross-sell engagement, and sales cycle efficiency. • Analyze performance trends and use insights to improve content, training delivery, and seller activation.

• Jump start nascent automated testing efforts around Inpatient hardware functionality, including developing comprehensive automated testing strategy, selecting automation tools and platforms, and extending existing testing procedures to include the development of automated tests • Define, implement and monitor Hardware QA practices within the Inpatient team to ensure consistency and quality in each release • Build a comprehensive testing framework to account for LG Firmware releases before promoting to production • Create an HQ based stress lab for both PLC and SmartTVs, and write automated test cases that push these devices to their limits, ensuring we are catching issues before they ever appear to clients • Act as front line support for any hardware issues that are reported from client sites • Assist Inpatient QA team with software testing on an as needed basis • Provide Mobile Testing framework and automation tools • Stay BACNET interface TV feed hardware within HQ • New LG TV certification (every ~12 months) • Possibly Samsung TV support • Facilitate IIC leveraging the wall of TVs • Port 2345, PTZ cameras • Work with Tier 3 on production issues • Ownership of hardware in the demo room • Ownership of the traveling sales demo kits