Role Description As a Customer Experience Representative at Captrue Benefits, you’ll have the typical responsibilities of a call center such as responding by phone, email, website, and portal messages from our health plan members and providers, but with a significantly different focus and culture. In this role, you will have the opportunity to serve our members by simplifying and elevating the health benefits experience for our members. We aren't going to just SAY that we care. We are going to DO it. This is an opportunity for you to create a member experience with each call to go beyond what is typically minimally required to get someone off the phone - to make maximum effort to be a member advocate and resource. For this role, it is critical to have someone who is missionally aligned to change and significantly improve the way people experience healthcare. In this role you’ll be an ambassador of First Impressions, which creates lasting impressions. Salary Range: $19.25 - $28.50 A sample of what you’ll get to do in this job: - Receive, prioritize, document, and actively resolve member/provider requests regarding health insurance benefits and claims, ensuring the highest level of customer satisfaction. - Research and resolve high volume of complex member/healthcare provider inquiries and escalations by determining root causes and applying a strong understanding of health plans, services, policies, rules, products, and procedures. - Facilitate communication and coordination among members, internal staff, and providers as needed, escalating issues to supervisors when necessary. - Manage assigned member caseload using a high-touch advocacy model to enhance the member experience and encourage engagement. - Assist in claims and eligibility processing support tasks as needed. - Apply knowledge of HIPAA regulations when handling sensitive information. Qualifications - Education: High School Diploma or GED required; some college preferred. - Experience: Minimum of two years in a healthcare customer service, claims processing, or data entry role. - Experience working at a TPA, insurance company, or within a healthcare environment required. - Excellent customer service and communication skills with a strong sense of ownership and commitment to providing prompt and detailed follow-up. - Strong analytical and problem-solving skills. - Ability to function well in a high-paced and at times stressful environment. - Proficient with Microsoft Office Suite or related software. - Knowledge of HIPAA regulations and a commitment to maintaining compliance with privacy & security standards. Company Description Captrue Benefits is a third-party administrator located in Minneapolis, Minnesota. Captrue Benefit’s mission is to change the way healthcare is financed, disclosed, and delivered. We need people who value honesty and transparency; people who take ownership and responsibility for whatever they are doing. We seek individuals who value all people and interact with humility and respect, people who like to dig deep into issues, who are curious and who understand life is about more than work. If you believe in our mission and share our Core Values, then we would like to talk about how we can make a positive impact together.

Role Description Are you someone who enjoys helping people, solving problems, and delivering outstanding customer experiences? We are seeking organized, motivated, and customer-focused individuals to join our remote team as Customer Experience Advisors. In this role, you will assist clients throughout the planning and booking process by providing support, researching options, coordinating reservations, and ensuring all details are handled accurately. This opportunity is ideal for individuals who enjoy communication, organization, and working independently in a flexible remote environment. - Assist clients with planning and coordinating travel-related arrangements - Research available options and provide recommendations based on client preferences, needs, and budget - Review reservation details to ensure accuracy and completeness - Communicate professionally with clients through email, phone, and online platforms - Manage updates, modifications, and client service requests in a timely manner - Maintain organized records, documentation, and client information - Follow established procedures and company guidelines - Participate in ongoing training, team meetings, and professional development opportunities - Deliver exceptional customer support throughout the client experience Qualifications - Strong communication and interpersonal skills - Excellent attention to detail and organizational abilities - Ability to manage multiple tasks and priorities effectively - Comfortable using computers, online systems, and digital communication tools - Reliable internet connection and a dedicated workspace - Self-motivated with the ability to work independently - Must be at least 18 years of age - Legal eligibility to work in US, UK, Mexico, Australia, or Spain or other approved countries Benefits - Fully remote opportunity - Flexible work schedule - Comprehensive onboarding and training program - Ongoing mentorship and professional development - Access to travel-related discounts, incentives, and special perks - Supportive and collaborative team environment - Growth opportunities within the organization

Role Description As a Customer Accounts Specialist, you are primarily responsible for rent collection, delinquency notices, resident communications, and accounts payable for an assigned group of 6-8 conventional and student housing communities within the Cardinal Group portfolio. This role is part of Cardinal Group’s new centralized services team and work may be performed remotely or at our HQ office in Denver, CO. Although your role may be remote and reports to the centralized services leadership team, you will work closely with the onsite team members to provide consistently excellent customer service to our future and current residential customers. Essential Responsibilities - Manage the automated issuance of rent reminders and delinquency notices to residents at all assigned communities. - Initiate phone and email communications with delinquent residents and any co-applicants or guarantors. - Support future and current residents with ledger discrepancies and the posting/removal of charges at the direction of the Community or Portfolio Manager. - Provide resources for payment plans and rental assistance programs where applicable. - Issuance of move-out statements to vacating residents. - Processing of community accounts payable and accounts receivables, including the posting of all purchase orders and invoices for assigned communities. - Oversee the vendor credentialing process for new and unregistered vendors through our credentialing platform, OpTechnolgy. - Submission of expense reclassifications and accruals as directed by the property accounting team for monthly financial reporting. - Assist community teams with lease and charge audits. - Offer efficient and courteous responses to all resident and community requests. - Pursue educational opportunities and developmental growth opportunities. - Other responsibilities as assigned or required based on the needs of the business. - Participates in Cardinal U training as required. Qualifications - 3 - 5 years of experience in property management. - 1 - 2 years of experience with property-level accounting and resident account management. - High school diploma or GED equivalent is required; a bachelor’s degree preferred. - Maintains a consistent level of professional customer service. - Excellent written communication skills, especially short form for easily digestible with pointed, relevant information. - Demonstrated ability to pay close attention to details and perform tasks with consistent accuracy. - Working knowledge of Yardi / Entrata is preferred. - Ability to thrive in a fast-paced environment and manage multiple projects simultaneously. - Ability to embody the Cardinal Culture and Cardinal Core Values every day. Requirements - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - Incumbents primarily work in an office environment but may also have frequent exposure to outside of apartment buildings and in all areas of the property including amenities. - Frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. - While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle, or feel and talk or hear. - The employee regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. - The employee is often required to sit. - Incumbents must be able to physically access all exterior and interior parts of the property and amenities. - Must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind, and sleet. - The employee must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. - Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Routine local travel may be required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. - Overnight travel required to attend company functions, training, property visits, and other situations necessary for the accomplishment of special projects that may be assigned from time to time. Benefits - Salary range is $21-$24 per hour plus bonus potential. - Eligible to participate in the company benefits plan. - Health, vision, dental, and pet insurance. - 401(k) retirement plan. - Student loan assistance. - Licensing and continuing education reimbursement. - Parental leave. - Housing allowances or gifts.

Role Description Are you a driven and multilingual professional with a passion for sales and customer service? GenePlanet, a leading EU-based biotech company specializing in preventive genetic tests, is seeking a dynamic Contact Center Manager to join our growing team. In this role, you will be pivotal in driving sales through effective phone communication and ensuring a seamless, positive patient experience. You will manage our contact center operations, focusing on converting online leads and providing outstanding support. - Drive Sales: Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests. - Patient Coordination: Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey. - Exceptional Customer Service: Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy. - Performance Analysis: Monitor and analyze contact center performance, identifying opportunities for optimization. - Marketing Collaboration: Provide valuable feedback to the online marketing team based on patient interactions and market insights. - Strategic Input: Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement. - Market Intelligence: Communicate key market information to the marketing team to inform strategic decisions. Qualifications - Sales-oriented mindset with a focus on achieving results. - At least 2 years of experience working in sales/customer service, preferably in a contact center environment. - Fluency in English and Lithuanian. - Medical background is a plus. - Marketing knowledge is a plus. - Strong communication skills. - Excellent organizational and time-management abilities. - Ability to work independently and as part of a team. Benefits - Competitive salary and performance-based bonuses. - Opportunities for professional growth and development within a leading biotech company. - A dynamic and supportive work environment. - The opportunity to work in an international environment.