Role Description Application Support Specialist (100% Remote – U.S.) - Support enterprise-level access control, video surveillance, and integrated security systems used across global environments. - Work from anywhere in the U.S. with company-provided equipment. - Be the go-to expert ensuring mission-critical security systems are running flawlessly for customers. - Gain hands-on experience with top platforms like Genetec, Lenel/S2, ProWatch, Avigilon, Milestone, and more. - Join a highly technical, customer-focused team known for delivering excellent service. Qualifications - Advanced experience with Access Control Systems (Lenel, Genetec, ProWatch, AMAG, Software House, etc.) - Video Management Systems (VMS) experience (Milestone, Genetec, Avigilon, Exacq, etc.) - Burglar alarm programming & troubleshooting experience. - Strong technical troubleshooting skills with a root-cause mindset. - Ability to clearly communicate with customers and technical teams. - Knowledge of networking fundamentals. - Certifications in security systems or related tech are a big plus. Requirements - Support and maintain enterprise security systems (access control, CCTV/VMS, burglar alarms). - Troubleshoot and resolve complex system issues, identifying true root causes. - Program and configure access control and alarm systems. - Partner with customers and field technicians to ensure fast, effective resolutions. - Optimize system performance to ensure reliability and uptime. Benefits - Medical, dental & vision. - Critical Illness, Accident, and Hospital coverage. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave). Company Description We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

Role Description Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. Qualifications - High school diploma or equivalent - Typically has a minimum of nine months of Contact Center customer service training/experience - 18 months of prior customer service or related experience - Successfully completed specialized skill training Requirements - Effective problem-solving and negotiation skills - Ability to navigate multiple computer systems, applications, and utilize search tools to find information - Proven time management skills and ability to multitask - Experience interacting positively with unsatisfied customers - Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications Benefits - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Role Description An interim specialist who provides fast, hands-on support to drive progress across key transformation initiatives. The role focuses on delivering at pace, strengthening programme structure, and ensuring milestones are met. - Working closely with senior stakeholders. - Help unblock issues. - Align priorities. - Maintain momentum so critical change activity stays on track. Company Description Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.

Role Description Circles.Life is looking for a Customer Happiness Manager who can independently manage Customer Service operations across In House Teams and the BPO partners. To be successful, you need to have a 'we-mindset' ready to work on cross-functional and collaborative projects which are geared toward operational excellence and innovation. What You'll Do - Responsible for managing end to end CH operations (as Operations and Vendor Manager). - Ownership of daily/weekly/monthly performance delivery of all partner teams. - Work with in-house and Partner teams to ensure all deliverables are met on various metrics like CSAT, Quality, SLAs, and efficiency related metrics. - Manage Key KPIs like CSAT (FTD and MTD), AHT, FCR%, Productivity and Solve rate%, and involvement in NPS management. - Check attendance for IH and BPO partners both for agent-levels and Team Leads including ensuring the backup arrangement for any absenteeism. - Respond to OG Escalation (P1 and otherwise) and create or ensure creation of OG tickets in case of any customer interactions identified outages. - Conduct daily and weekly performance reviews with the Partners. - Deeply understand customer pain, implement new processes and contribute to ongoing process improvements. - Participate in workforce planning and budgeting activities in coordination with internal teams and ensure adherence to monthly budgets. - Roll-out organizational goals/objectives with the Partner teams and maintain strong relationships with Partner Leadership. - Work closely with various cross-functional teams that would include Product, Tech, Ops teams, etc., to align to the org objectives and socialize key ideas for customer happiness improvements. - Implement strong processes with the help of all Support Function (Training) teams that cater to higher efficiency and performance. - Drive actions on Key identified projects such as Repeat% reduction, FCR enhancement etc. - Handle customer complaints and executive escalations - be able to handle complex and difficult situations including customer complaints that require intervention or escalation from the Level II agent or a Supervisor where a customer is requesting to speak to a manager level or higher. Qualifications - 5+ years in Operations Management in a Customer Care, BPO, Contact Centre environment leading operations. - Experience in Vendor Management is a plus. - Demonstrated knowledge and skills in all phases of operations including planning, forecasting, Q&Q and training etc. - Must also have a good working knowledge of how WFM works. - Strong analytical abilities, critical thinker and decision-maker, clear communicator, aptitude for negotiation and rational persuasion, calm under pressure. - Highly motivated, creative and a self-starter, able to excel with minimal supervision, well-developed interpersonal and organizational skills; detail-oriented. - Amenable to shifting and weekend schedules and ability to work outside of normal working hours when required. - Ability to multitask and work under a pressure situation. - Highly proficient in Microsoft Office – Excel, Access, PowerPoint. Benefits - Exponential career growth & ownership - Completely own your own career and determine how fast and in which direction you grow. - Impact from Day 1 - Translate idea to action and help us to blaze the trial for innovative products and shake up the telco world, and beyond. - Talent Mobility - Opportunity to change roles internally, across functions and/or offices. - Talent Development - Culture of continuous learning and growing with structured career development paths and quarterly performance reviews. - Attractive Total Rewards (Salary + Bonuses) - Highly competitive salary and bonus in line with top tier technology companies. - Benefits - Mobile bill reimbursement for all Circles.Lifers and their dependents and medical insurance.