• Support field efforts on retrofits, repowering, commissioning, and service repairs • Ensure tools and equipment needed during field-related efforts are operating properly • Manage Concur’s expense reporting system • Submit Field Service Reports on daily activities • Perform other duties as assigned

• Säkerställa externa kunders tillfredsställelse genom att hjälpa kunden i driften av Thales lösningar • Deltaga i driftsättning, felsökning och underhåll av utrustning hos kunder • Svara på samtal, e-post och rådgiva lämpliga lösningar på kundproblem • Hjälpa kunder att felsöka eller eskalera problem till utvecklingsteamet vid behov • Hantera verktyg och inventarier • Arbeta med både mjukvaru- och hårdvarukomponenterrelaterade till olika lösningar • Regelbundet resa till olika kundplatser inom Sverige

• Lead and support site surveys, site preparation, and system installation activities • Execute and support VCS system cutovers from legacy voice platforms to next-generation systems • Perform decommissioning of legacy voice communication systems • Conduct independent system testing and validation to confirm: Power installation compliance, Cabling integrity and standards adherence, Equipment and site specification alignment • Perform maintenance, troubleshooting, and repair of VCS and supporting telecom/IT infrastructure • Use diagnostic tools to identify and resolve voice, network, and hardware faults • Support preventive maintenance and system health checks • Provide on-site customer support and end-user orientation/training as needed • Maintain accurate technical documentation, service reports, and cutover records • Ensure compliance with safety protocols, site security, and operational standards • Coordinate closely with engineers, program teams, and other field technicians during deployment activities

• Lead and support site surveys, site preparation, and system installation activities • Execute and support VCS system cutovers from legacy voice platforms to next-generation systems • Perform decommissioning of legacy voice communication systems • Conduct independent system testing and validation to confirm: Power installation compliance, Cabling integrity and standards adherence, Equipment and site specification alignment • Perform maintenance, troubleshooting, and repair of VCS and supporting telecom/IT infrastructure • Use diagnostic tools to identify and resolve voice, network, and hardware faults • Support preventive maintenance and system health checks • Provide on-site customer support and end-user orientation/training as needed • Maintain accurate technical documentation, service reports, and cutover records • Ensure compliance with safety protocols, site security, and operational standards • Coordinate closely with engineers, program teams, and other field technicians during deployment activities