• Deliver white-glove customer service through phone, email, and chat channels. • Drive continuous improvement to the customer service experience by identifying and deploying enhancements to the customer service process. • Expand your financial services expertise as you develop deep subject mastery of equities trading, margin, and options.

• Handle all incoming tasks such as onboarding new customers, existing customer account inquiries • Provide day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards • Ensure that the goals of the company are achieved • Provide telephone support

• Perform as the point-of-contact for obtaining IT Approvals for the procurement of IT hardware, software, and/or services via the Crane Chief Information Officer (CIO) Office and the Navy Information Dominance Approval System (NAV-IDAS) tool. • Perform Acquisition Management Specialists (AMS) and Acquisition Quality Managers (AQM) type functions by generating acquisition packages to support customer IT procurement requests. • Prepare NAVSEA/NAVSUP statistical acquisition reports. • Establish and maintains electronic and/or hardcopy data library of documents and work order files for documents received for processing. • Coordinate with various AMS and AQM personnel to support customer IT Approval procurement needs, and coordinate documentation as required. • Interface with customers/users across the departments to obtain requirements related to IT procurements; perform analysis to determine the best approval approach; gather information necessary to process requests; review current compliance areas and guidance to validate that the proposed procurement meets applicable policies and statutes; and input Information Technology Procurement Requests (ITPR)s into the NAV-IDAS system. • Perform requirements identification, solution determination assistance, strategies, justification write-ups, compliance element adherence/validation and documentation, and response to inquiries including defense of need or approach. • Support and/or perform actions required to assist customers in obtaining compliance in the various compliance areas. • Track all in-progress requests; maintain constant communication with customers; respond to rejections and questions on ITPRs; interface with the Crane CIO Office; work with the Crane Functional Area Manager group on Navy registration requirements and efforts; and work with customers and managers. • Perform requirements development/analysis and assist with generating documentation to obtain Navy level approval in order to procure servers and server software for use in RDT&E environments. • Review, follow-up and resolve errors during acquisition cycle. • Provide tracking and analysis of procurement data to provide recommendations to improve quality, schedule and efficiencies. • Participate in the development and maintenance of acquisition documents, and assists with the validation/verification, discrepancies/deficiencies resolution and accuracy/adequacy assessment of acquisition document requirements. • Ensure organizational adherence to FAR/DFARS/NMCARS to include NSWC Crane Acquisition Quality Assurance Guide. • Develop Procurement Data Packages (PDP) from line departments ensuring all pre-solicitation requirements are adequately addressed to prepare for solicitation.

Role Description As a Customer Experience Representative at Captrue Benefits, you’ll have the typical responsibilities of a call center such as responding by phone, email, website, and portal messages from our health plan members and providers, but with a significantly different focus and culture. In this role, you will have the opportunity to serve our members by simplifying and elevating the health benefits experience for our members. We aren't going to just SAY that we care. We are going to DO it. This is an opportunity for you to create a member experience with each call to go beyond what is typically minimally required to get someone off the phone - to make maximum effort to be a member advocate and resource. For this role, it is critical to have someone who is missionally aligned to change and significantly improve the way people experience healthcare. In this role you’ll be an ambassador of First Impressions, which creates lasting impressions. Salary Range: $19.25 - $28.50 A sample of what you’ll get to do in this job: - Receive, prioritize, document, and actively resolve member/provider requests regarding health insurance benefits and claims, ensuring the highest level of customer satisfaction. - Research and resolve high volume of complex member/healthcare provider inquiries and escalations by determining root causes and applying a strong understanding of health plans, services, policies, rules, products, and procedures. - Facilitate communication and coordination among members, internal staff, and providers as needed, escalating issues to supervisors when necessary. - Manage assigned member caseload using a high-touch advocacy model to enhance the member experience and encourage engagement. - Assist in claims and eligibility processing support tasks as needed. - Apply knowledge of HIPAA regulations when handling sensitive information. Qualifications - Education: High School Diploma or GED required; some college preferred. - Experience: Minimum of two years in a healthcare customer service, claims processing, or data entry role. - Experience working at a TPA, insurance company, or within a healthcare environment required. - Excellent customer service and communication skills with a strong sense of ownership and commitment to providing prompt and detailed follow-up. - Strong analytical and problem-solving skills. - Ability to function well in a high-paced and at times stressful environment. - Proficient with Microsoft Office Suite or related software. - Knowledge of HIPAA regulations and a commitment to maintaining compliance with privacy & security standards. Company Description Captrue Benefits is a third-party administrator located in Minneapolis, Minnesota. Captrue Benefit’s mission is to change the way healthcare is financed, disclosed, and delivered. We need people who value honesty and transparency; people who take ownership and responsibility for whatever they are doing. We seek individuals who value all people and interact with humility and respect, people who like to dig deep into issues, who are curious and who understand life is about more than work. If you believe in our mission and share our Core Values, then we would like to talk about how we can make a positive impact together.