• Provides onsite installation of instruments, upgrades, updates, qualifications, repairs, and preventative maintenance service. • Displays professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions. • Achieves specified revenue targets while satisfying customers from instrument repair, installation, qualifications, and PM’s. • Interacts with customers to offer and close the sale of service contracts and other service products. • Collaborate with internal partners to resolve customer issues and improve processes. • Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation Issue Process, Field Problem Report (FPR), and Field Service Report (FSR) submissions. • Performs Qualification & Validation Products at customer sites. • Maintains their technical competency level servicing new instruments and problems by attending training, staff meetings, and remaining up to speed on new products, markets, customers, and competitors.

• You will be servicing Imaging Equipment in the Eastern KY area. • You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens’ imaging equipment at customer sites. • You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. • You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. • You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. • Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

• Deliver technical support and maintenance services including troubleshooting, repairs, and installations • Document detailed service activities under supervision • Address customer escalations and feedback • Execute moderately complex service tasks in the field • Support business growth by identifying sales opportunities • Ensure compliance of Service Delivery Processes • Participate in Corrective Maintenance and maintain and complete PM Schedules • Implement FCOs and support other FSEs • Report technical and administrative information to relevant leaders • Coordinate spare parts sales with customers • Manage strategic key accounts for customer satisfaction • Track and identify product quality issues • Ensure compliance with Philips Health Systems policy and targets

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines. • Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being. • Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database. • Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures. • Maintain a spare parts inventory according to company guidelines and return specific spare parts as designated by policy. • Support revenue growth through the promotion and retention of service agreements. • Communications with internal and external customers are professional, calm and pleasant. • Examine difficult customer issues and arrive at a satisfactory result as demonstrated by consistently meeting established customer service levels. • Maintain effective territory management and expense control. • May assist in training and mentoring new hires. • Develop strong relationships with key customers. • Supports the business at trade shows by installing and maintaining equipment. • Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.