Job Closed
This listing is no longer active.
We are a global technology leader advancing the world of optics. #SeeingBeyond
Field Support Engineer, III
Location
California
Posted
8 days ago
Salary
$40 - $50 / hour
Seniority
Senior
Job Description
Field Support Engineer, III
ZEISS Group
• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines. • Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being. • Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database. • Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures. • Maintain a spare parts inventory according to company guidelines and return specific spare parts as designated by policy. • Support revenue growth through the promotion and retention of service agreements. • Communications with internal and external customers are professional, calm and pleasant. • Examine difficult customer issues and arrive at a satisfactory result as demonstrated by consistently meeting established customer service levels. • Maintain effective territory management and expense control. • May assist in training and mentoring new hires. • Develop strong relationships with key customers. • Supports the business at trade shows by installing and maintaining equipment. • Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.
Job Requirements
- Minimum of 5 years of related experience in Electronics, Fine Mechanics, Electro-mechanical, Optics, Data Management, including Networking or Medical Field Service.
- BS Engineering, Electronics, Computer Technology, computer networks or related fields preferred.
- A+ and Net+ certification and thorough knowledge of ophthalmic anatomy preferred.
- Ability to generate satisfactory customer satisfaction results at customers serviced.
- Must have good verbal and written communication skills.
- Must have strong computer skills; certifications preferred.
- Must be able to pass required training to service fine mechanics and optics.
- Ability to effectively service equipment as assigned.
- Multiple project and time management skills are required.
- Experience with several CZM product lines.
- Must have a thorough understanding of schematics and complex technical data.
- Basic understanding and knowledge of ophthalmic anatomy and diseases of the eye, i.e., CCOA certification or equivalent preferred.
- Must be self-directed and results-oriented. Extensive overnight travel is required by automobile and air. Must be able to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory. Must be able to obtain sufficient credit to cover incurred business expenses which will be reimbursed upon expense report submission and approval. The position requires an average of four (4) hours driving for service calls, per day. The FSE must have a valid driver’s license and good driving record. On occasion, must be able to lift up to 50 pounds. Thirty percent of the average workday is spent standing or walking.
Benefits
- Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay
Related Guides
Related Categories
Related Job Pages
More Field Engineer Jobs
Engineer II, Field Service
PacBioOur mission is to enable the promise of genomics to better human health.
• Perform installation, maintenance, upgrade, and repair of PacBio equipment at customer locations. • Submit timely documentation of service activities and expenses. • Maintain accurate and reliable service spare parts inventory. • Work closely with sales and field application specialists to ensure customer expectations are being met. • Mentor and train new and less experienced service engineers. • Develop and improve operating procedures and processes. • Contribute to knowledge base in a timely manner to share problems and solutions with other Field Service Engineers. • Provide feedback, reports, and analysis of field issues to product teams and service management. • Write and edit service documentation for alignment, replacement, and upgrade procedures.
• Lead and grow a world-class Field Applications Engineering (FAE) team across Europe and the Asia-Pacific region. • Drive the technical adoption, integration, and design-win pipeline for our next-generation fabric interconnect silicon IP. • Responsible for both Pre AND Post sales support. • Partner with regional sales directors to secure high-value design wins. • Act as the escalations point for critical customer technical issues. • Oversee customer proof-of-concepts, evaluations, and architectural reviews. • Deliver technical keynotes, deep-dives, and product demonstrations to C-level executives.
• Partners with sales and clinical education field team to deliver customer-focused high value business solutions that drive customer loyalty and sustain ASP’s install base. Able to work as a part of a cross-functional work group. • Manages all responsibilities of primary territory, including compliance and documentation requirements. • Performs the installation, operation, planned maintenance, repair, and modification of ASP systems within assigned territory. • Performs preventive maintenance and documents performance and maintenance records on equipment. • Work with leadership and customers and scheduling personnel to schedule all aspects of technical / service work required to support all products supported and serviced by Advanced Sterilization Products technical service division. • Provides support and responds to customers related to critical service. • Determines cause(s), troubleshoots, and performs corrective action as required. • Completes all assigned training and documentation requirements within assigned due dates. • May advise and assist in affecting design changes to improve equipment efficiency, quality and/or reduce cost of operation. • Devises project plans for the installation-planning phase of new equipment. • Manages customer expectations on a regular basis before & after various interactions to ensure customer satisfaction. • Completes all activities within the Service System through daily updates and documentation. • Completes all processing of RMA returns to support individual usage of supporting parts and equipment. • Manage personal “trunk” inventory and complete required audits to support thereof. • Provides guidance to Customers to include hospital Biomedical engineers along with Field Service Technicians and/or Representatives and assists when customer issues arise. • Provides feedback/suggestions for design improvement opportunity. • Beta site support/installation. Performs other duties assigned as needed.
• Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. • May be viewed as specialist on certain products. • Specializes in the servicing and repair of a core set of highly complex office products. • Manages territory, inventory and customer relationships. • Provides 2nd level technical support to other technicians. • Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads. • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products.
