• Translates business requirements into business solutions; • Acts as liaison between departmental leaders, staff and information technology staff to design and configure business solutions to ensure business requirements have been met. • Works closely with stakeholders to define business requirements and with technical staff to develop solution alternatives and actively participates in defining objectives to support changing business needs and availability. • Coordinates IT troubleshooting and day to day activities within the department to ensure seamless and minimal downtime of hardware, software and reporting requirements. • May manage small to mid-sized projects/tasks and represent the department on larger enterprise-wide project teams. • Creates and maintains project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases of the project product/service lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts. • Coordinates and conducts project team meetings regularly to review project deliverables and deadlines. • Has knowledge and experience in the various techniques to elicit, analyze and communicate requirements within assigned functional areas. • Establishes test plans, test cases and executes testing. • Assists with end user training. • Recommends information technology solutions to meet business needs and coordinates the planning, development, and implementation of these solutions.

Role Description As a Phone Research Specialist, you will contact businesses from a provided list to verify employee counts using a short, pre-approved script. Calls are brief—typically around 30 seconds—and are presented as independent market research. Your primary responsibility is to collect accurate information and document the results clearly. This role is ideal for someone who enjoys structured, repetitive work, communicates confidently over the phone, and maintains accuracy while handling a high volume of calls. This is a 3-month contract role with the opportunity for additional hours and a project extension. Duties and Responsibilities - Make outbound calls to businesses from a provided account list. - Follow a standardized call script to verify company employee counts. - Present each call as independent research in a professional and friendly manner. - Make up to five contact attempts per account before marking it complete. - Accurately record call outcomes, employee counts, and any relevant notes. - Maintain organized records to ensure results are easy to review and analyze. - Follow established workflows while meeting quality and productivity expectations. Project Scope - Approximately 2,000 accounts requiring employee count verification. - Initial quality assurance batch before expanding to larger volumes. - Three-month contract with work assigned in phases. - Opportunity for additional hours based on project needs and performance. Qualifications - Excellent verbal English communication skills. - Professional, friendly, and confident phone presence. - Comfortable making a high volume of short outbound calls. - Strong attention to detail when documenting call outcomes. - Able to work independently once trained on the workflow and script. - Organized and dependable with consistent follow-through. Preferred Qualifications - Previous experience in phone-based research, customer service, call center, or outbound calling. - Experience using spreadsheets or CRM systems to document interactions. - Familiarity with business research or data validation projects. - Experience working remotely in a structured, metrics-driven environment. Schedule - Part-time to start (20+ hours per week). - Opportunity for increased hours as the project scales. - Calls must be placed during U.S. Central Time business hours. Benefits - Permanent remote work flexibility. - Paid Time Off. - Health Maintenance Organization (HMO) coverage. - Annual performance bonuses. - Dedicated coaches offer an extra channel of support and skill-building. - Opportunities for professional growth.

Role Description As a CRA II at ICON, you will design and analyse clinical trials, interpreting complex medical data, and contribute to the advancement of innovative treatments and therapies. You will contribute to clinical trial monitoring activities, taking responsibility for your deliverables and working collaboratively. Key responsibilities include: - Conducting site qualification, initiation, monitoring, and close-out visits for clinical trials. - Ensuring protocol compliance, data integrity, and patient safety throughout the trial process. - Collaborating with investigators and site staff to facilitate smooth study conduct. - Performing data review and resolution of queries to maintain high-quality clinical data. - Contributing to the preparation and review of study documentation, including protocols and clinical study reports. Qualifications - Bachelor's degree in a scientific or healthcare-related field. - Minimum of 2 years of experience as a Clinical Research Associate. - In-depth knowledge of clinical trial processes, regulations, and ICH-GCP guidelines. - Strong organizational and communication skills, with attention to detail. - Ability to work independently and collaboratively in a fast-paced environment. - Willingness to travel as required (approximately 60%). Requirements - Employment with ICON is contingent upon having the legal right to work in the country where the role is based. Benefits ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development. Benefits may include: - Competitive base salary and performance related incentives. - Health and wellbeing programmes including medical, dental, and vision coverage where applicable. - Retirement and pension plans. - Life assurance and disability coverage. - Employee assistance programmes and wellbeing resources. - Learning and development opportunities through structured training and career pathways. Benefits may vary depending on role and location. Company Description ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Role Description This course will cover the epistemological foundations of a range of research methods, including but not limited to: - Quantitative methods - Philosophical methods - Qualitative methods - Arts-based methods - Mixed methods Students will learn techniques to conduct research and to develop a research proposal. Qualifications - A Master’s degree (in exceptional circumstances, applicants without a Master’s degree but with significant research or professional experience related to the course content may be considered). - Expert knowledge of course content as outlined in the course description. - Knowledge of the Quebec Education program (QEP) and the curriculum of the partnering school board. - Familiarity with the 13 professional competencies specified in the Ministère de l’Éducation. - Knowledge of the impact of colonialism on Indigenous communities. - Proven record integrating pedagogical approaches anchored to equity, diversity, and inclusion. - Experience as a teacher, administrator, and/or consultant in the partnering school board. - Experience teaching in the Quebec elementary school system. - Previous successful experience teaching similar course(s) to pre-service teachers. - Previous successful experience teaching similar courses in Indigenous communities. - Experience developing curriculum, policy, and/or instructional approaches grounded in Indigenous knowledge and pedagogies. Requirements - Adherence to evolving program requirements concerning course content and program-developed competencies. - Capacity and willingness to modify the course to the educational, social, and cultural context of the community. - Availability to participate in course coordination and planning activities prior to the course start date (approximately two weeks in advance; online format). - Demonstrated knowledge and/or experience with Indigenous issues in First Nations and Inuit contexts. Benefits - Covered by the working conditions specified in the McGill Course Lecturers and Instructors Union collective agreement.