• Prepare, edit, format, and proofread complex legal documents. • Create and update Tables of Contents (TOCs), Tables of Authorities (TOAs), pleadings, briefs, and other legal filings. • Convert, format, and troubleshoot documents across multiple platforms and applications. • Provide helpdesk support for document-related and software application issues. • Assist attorneys and staff with document production requests and technical questions. • Maintain a high level of accuracy and quality while meeting strict deadlines. • Communicate professionally and effectively with attorneys, staff, and management. • Stay current with technology and software enhancements to serve as a firm resource for document preparation best practices. • Provide general administrative and office support as needed.

• Prepare, edit, format, and proofread complex legal documents • Create and update Tables of Contents (TOCs), Tables of Authorities (TOAs), pleadings, briefs, and other legal filings • Convert, format, and troubleshoot documents across multiple platforms and applications • Provide helpdesk support for document-related and software application issues • Assist attorneys and staff with document production requests and technical questions • Maintain a high level of accuracy and quality while meeting strict deadlines • Communicate professionally and effectively with attorneys, staff, and management • Stay current with technology and software enhancements to serve as a firm resource for document preparation best practices • Provide general administrative and office support as needed

• Collaborate with attorneys and legal team members to ensure efficient case management. • Request, organize, and maintain medical records and supporting documentation. • Draft correspondence and legal support documents. • Support lien tracking and documentation processes. • Assist with case file management and document organization. • Follow up with clients, providers, insurance companies, and other parties as needed. • Provide administrative and legal support for pre litigation personal injury cases.

Role Description The Manager, Legal and Deficiency Recovery owns all legal and compliance gates, including eligibility for legal escalation, consumer contact standards, vendor oversight, and outside counsel management. This is a build role creating a structured post charge-off recovery program from scratch, turning currently uncollected balances into meaningful returns. This is not a practicing attorney role; external counsel handles legal action. This role leads the compliance framework, ensures all consumer interactions are legally sound, and builds the program with speed and autonomy. What you will do: - Post Charge-Off Recovery Program - Design and own the qualification criteria for legal escalation of accounts with a defiance balance. - Maintain the controlled file and validate routing through periodic audits. - Monitor the legal escalation pipeline and maintain the compliance log. - Review and approve all settlement letter content for compliance with FDCPA and state laws. - Review and approve deficiency collection contact scripts and settlement authority structures. - Own legal and compliance reporting within the collections KPI package. - Prepare quarterly Board updates on the post charge-off program. - Regulatory and Compliance - Complete FDCPA and UDAAP reviews of consumer-facing components. - Build and maintain a state-by-state legal viability map for deficiency collections. - Ensure deficiency collection approaches are anchored to loan attributes. - Manage bankruptcy filings across the portfolio. - Ensure SCRA compliance for servicemember accounts. - Coordinate responses with compliance on CFPB inquiries and consumer complaints. - Build and deliver compliance training for post charge-off staff. - Vendor and Outside Counsel Oversight - Vet all third-party collection agencies before account placement. - Own the ongoing agency compliance program and conduct regular call audits. - Oversee third-party BPO partners working post charge-off accounts. - Lead outside counsel evaluation and selection for the legal escalation pipeline. - Review vendor contracts before execution. - Policy, Process, and Cross-Functional Work - Write and maintain all policies and procedures for the post charge-off collections program. - Manage active collections-related litigation in coordination with outside counsel. - Identify process gaps that create legal exposure or leave recovery on the table. - Serve as the legal and compliance resource for daily questions from collection agents. - Hire and develop direct reports as program volume increases. Qualifications - 5 or more years of experience in legal operations, compliance management, or collections oversight within consumer lending, auto finance, or a third-party collection agency. - Demonstrated historical career stability. - Experience in non-prime or subprime auto lending. - Working knowledge of FDCPA, UDAAP, and applicable state consumer protection laws. - Experience managing bankruptcy filings and handling SCRA compliance. - Has managed outside counsel relationships. - Has worked in or alongside a deficiency recovery operation. - Able to read and interpret collections performance data. - Bachelor's degree required; JD, paralegal certification, or CRCM preferred but not required. Strongly Preferred - Has designed, built, or led a post charge-off deficiency recovery program. - Has managed legal collections activity across multiple states. - Has built or administered an agency compliance monitoring program. - Background at a non-prime auto lender or servicer. Benefits - Generous salaries and competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave, and more). - Paid vacation and 401(k) match. - Tuition reimbursement and social activities. - Monthly lunches and a robust employee recognition and talent development program.