• Partner with customers to analyze and improve business processes. • Ensure alignment with organizational objectives and ServiceNow best practices. • Elicit and document business requirements. • Advise on solution approaches and support delivery cycles. • Manage and facilitate client workshops to define as-is and to-be processes. • Communicate effectively with stakeholders at all levels. • Work closely with the Project Manager to ensure timely delivery within budget. • Develop relevant documentation for Agile and Waterfall engagements. • Ensure user stories have clear acceptance criteria for development and testing activities. • Act as a bridge between business and technical teams to resolve challenges.

Role Description The Senior Consultant working in a CaptivateIQ focused practice is responsible for the implementation of the CaptivateIQ suite of products to meet the client’s business and technical requirements. This position requires a self-starter with good communication skills who can manage their deliverables independently while working well with other project team members. Responsibilities in this role include: - Consulting throughout the full software implementation lifecycle, from requirements gathering, design, build, testing, and go-live. - Leading client discovery and review sessions. - Performing configuration and development tasks. - Supporting clients through their testing process. An ideal candidate will have experience implementing a complex software solution within a defined project timeline. This position with OpenSymmetry is an outstanding opportunity as our client base offers an incredible insight into a wide variety of industries with opportunities to work with individuals with a wide range of experiences. Additionally, you’ll have the opportunity to work with OpenSymmetry’s own experts as we strive to share content knowledge and build each other up to create the strongest team of experts possible. Qualifications - 2+ years of configuration experience within the CaptivateIQ Platform. - Minimum 3 years in the SPM sector/Consulting. - Experience with supporting clients with all self-service aspects of the tool (especially Data integration, Plan Documents, Inquiries). - Quick Reporting functionality experience. - Experience with designing and building using the Advanced Reporting (dashboards and exports) functionality. - Proven experience leading requirements gathering. - Advanced skillsets in Excel / Spreadsheet software. - Expert level communication skills, including writing, listening, and speaking. Requirements - Configure complex business scenarios within the CaptivateIQ platform. - Develop technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches. - Configure and implement a full solution (Data Workbooks, Transformation Workbooks, Global Attributes, Plans, Statements, User Roles). - Establish procedures to ensure high quality of work (team meetings, deliverable reviews, peer reviews, etc.). - Document requirements using a BRD template. - Lead, develop, and document design activities. - Use best practices and standards to organize and keep track of information and manage timelines effectively. - Ensure needed resources and skill sets required are represented on the team and actively manage scope to avoid scope creep. - Evaluate team member’s deliverables and provide honest feedback and corrective actions to ensure quality and accuracy required. - Actively pursue alternative ideas and ways of working to maintain budget. - Weigh the costs, benefits, risks, and chances for success when making a recommendation or decision. - Anticipate potential problems and develop contingency plans in advance. - Be sought out as an expert to provide advice or solutions in higher technical area. Benefits - Comprehensive Employee benefits package. - 401K with company match. - Full-time Remote. - Focused on Work-life Balance. - Professional development growth.

Role Description The Military OneSource contact center serves as the primary entry point for participant engagement across all program services. Triage Consultants play a critical role in assessing participant needs, determining eligibility and scope of services, and facilitating appropriate referrals or warm hand-offs to internal and external service providers. As the first point of contact, Triage Consultants ensure timely, accurate, and consistent delivery of information and access to resources, while maintaining a high standard of customer service and operational efficiency. - Provide Military OneSource contact center operations to support participant intake, needs assessment, information delivery, and referral services. - Assess participant needs through consultative interaction, determine eligibility and scope of services, and facilitate appropriate referrals or warm hand-offs to internal and external service providers. - Route participants to Non-Medical Counseling providers, specialty consultants, SECO services, and other authorized Military OneSource resources. - Perform in accordance with established triage protocols, program policies, and performance requirements to deliver consistent, accurate, and timely support to participants. - Conduct participant intake and assess needs through consultative interaction. - Determine eligibility and appropriate scope of services based on program guidelines. - Provide accurate, current, and program-approved information to participants. - Facilitate referrals and warm hand-offs to Military OneSource services, including Non-Medical Counseling, specialty consultants, SECO services, and other authorized resources. - Document participant interactions and case information in the Prime-designated system of record in accordance with program requirements. - Ensure continuity of participant experience by minimizing delays and avoiding repetition of participant information during service transitions. - Conduct an initial needs assessment through a structured question-and-answer process to determine whether the participant’s situation is appropriate for Non-Medical Counseling or requires referral to other services. - Facilitate referral or warm hand-off to Non-Medical Counseling providers when the participant’s needs are within scope of NMC services. - Provide appropriate referrals to clinical or emergency services when the participant’s needs exceed the scope of Non-Medical Counseling. - Assist participants in accessing services through TRICARE, Military Treatment Facilities (MTFs), the Department of Veterans Affairs (VA), or other community-based resources, as applicable. - Identify and provide alternative resource options for Guard and Reserve participants who may not have access to TRICARE or other healthcare coverage. - No Supervisory Responsibilities. - Other duties as assigned. Qualifications - Master’s degree from an accredited graduate program in a mental health related field such as social work, psychology, marriage/family therapy, or counseling. - Possess strong customer service and communication skills appropriate for a contact center environment. - Knowledge and understanding of military life, including the unique needs of service members and their families. - Ability to assess participant needs and determine appropriate service pathways. - Familiarity with contact center operations, including call handling, documentation, and performance expectations. - Ability to pass a DoD Tier II suitability investigation within 30 days of hire. Requirements - While performing the duties of this Job, the employee is regularly required to sit and talk or hear. - The employee may use repeated motions that include the arms, wrists, hands and/or fingers. - The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. - The employee must occasionally lift and/or move up to 25 pounds. - Specific vision abilities required by this job include close vision. Benefits - Teleworking Permitted: Yes - Teleworking Details: 100% Remote - Estimated Salary/Wage: Up to USD $36.00/Hr.

Role Description Du bewegst dich sicher in der Welt von SaaS-Lösungen und Digitalisierung und verstehst Vertrieb als strukturierten, beratungsorientierten Prozess? Du erkennst Potenziale in bestehenden Abläufen und schaffst es, Kunden durch klare Analyse und nachvollziehbare Lösungen zu überzeugen? Dann bist du bei uns richtig. Als Solution Consultant Süddeutschland bei etg24 verbindest du aktiven Vertrieb mit echtem Prozessverständnis. Du gewinnst neue Kunden nicht über Druck, sondern durch fundierte Qualifizierung, klare Kommunikation und relevante Lösungen für die Praxis von Immobilienverwaltungen. - Du identifizierst und qualifizierst neue Kundenpotenziale – über Messen, Veranstaltungen, Marketing-Leads sowie gezielte Ansprache. - Du führst Interessenten strukturiert durch den gesamten Entscheidungsprozess – vom Erstkontakt bis zum Abschluss. - Du analysierst die Prozesse von Immobilienverwaltungen und erkennst konkrete Optimierungs- und Digitalisierungspotenziale. - Du präsentierst unsere Software in individuellen Demos per Video-Call oder in Vor-Ort-Terminen und zeigst klar auf, wo Effizienzgewinne und Automatisierung möglich sind. - Du vertrittst etg24 auf Messen und Events – sowohl im direkten Austausch als auch durch Fachvorträge. - Du baust bestehende Kundenbeziehungen weiter aus und entwickelst diese strategisch weiter. - Du dokumentierst und steuerst deine Vertriebsaktivitäten strukturiert im CRM. Qualifications - Du verstehst Vertrieb als Kombination aus Analyse, Struktur und Abschlussstärke. - Du hast Erfahrung im B2B-Vertrieb, idealerweise im SaaS-Umfeld oder in der Immobilienbranche. - Du bist in der Lage, komplexe Produkte verständlich und praxisnah zu vermitteln. - Du arbeitest dich schnell in neue Themen, Softwarelösungen und Prozesse ein. - Du hast ein gutes Gespür für Kundenbedarfe und kannst Gespräche zielgerichtet führen. - Du trittst sicher auf, bist kommunikationsstark und überzeugst durch Klarheit statt Druck. - Du arbeitest eigenständig, strukturiert und gleichzeitig gerne im Team. Benefits - Homeoffice und Remote-Work? Bei uns ganz normal! - Voll- oder Teilzeit? Bei uns kannst Du flexibel wählen, was am besten zu deinem Leben passt! - Attraktives Gehalt plus Erfolgsbonus – Deine Leistung zählt! - Arbeite in einem stabilen, eigentümergeführten Unternehmen mit langfristiger Perspektive. - Gestalte aktiv mit und genieße Freiheiten in einem dynamischen, ständig wachsenden Umfeld. - Gemeinsam stark: Austausch auf Augenhöhe, Teamwork und sein Wissen mit Kollegen zu teilen sind bei uns selbstverständlich. - Unsere Kultur? Respekt, Spaß und ein großartiges Miteinander stehen an erster Stelle. - Werde ein Teil der etg24 Familie! Wir freuen uns über deine Bewerbung!