• Design training programs for new hires and existing team members. • Develop training material, facilitate training, and conduct readiness assessments. • Use innovative teaching methods to engage trainees. • Focus on data entry and reporting functions across business units. • Evaluate training effectiveness and provide feedback for improvements. • Partner with management to assess team member productivity.

Role Description Buscamos um/a Operation Specialist que seja o suporte transversal do nosso time de Account Managers e o elo entre Operações e Financeiro. Você vai ser a pessoa que mantém a operação funcionando sem atritos, gerenciando diretamente casos de inadimplência e solicitações de cancelamento, para que os AMs possam focar 100% no cliente. Não buscamos alguém que apenas execute tarefas. Buscamos alguém com critério próprio: que entenda o porquê de um processo, que o questione quando não está funcionando, e que proponha melhorias em vez de simplesmente seguir um checklist. - Dar suporte operacional aos Account Managers na gestão diária. - Ser o elo formal entre Operações e Financeiro. - Contatar e negociar com clientes inadimplentes, com foco na recuperação de pagamentos. - Gerenciar o primeiro contato em solicitações de cancelamento e tentar reter o cliente antes de escalar. - Manter o backoffice atualizado e reportar o status da gestão diária. Qualifications - Analítico/a e resolutivo/a: que não se limite ao processo, mas entenda o contexto e proponha melhorias quando algo não está funcionando. - Proativo/a e autônomo/a, confortável operando sem supervisão constante. - Com comunicação clara e empática, capaz de ser firme sem perder o tom profissional. - Organizado/a, com capacidade de gerenciar múltiplos casos em paralelo sem perder o fio. Requirements - Português e espanhol fluentes, falado e escrito (você vai atender clientes do Brasil e da América Latina). - Experiência em funções operacionais, de suporte ou coordenação em empresas de tecnologia ou do setor hoteleiro. Benefits - Salário competitivo em modalidade contractor. - 15 dias úteis de férias anuais + 2 dias adicionais por ano de empresa. - Orçamento mensal para plano de saúde. - 100% remoto, com horários flexíveis. - Acesso direto à liderança e participação real nas decisões do time. - Crescimento dentro de um time em expansão.

• Design realistic Retail Trade scenarios in Spanish or English grounded in operational contexts (e.g., store operations, customer service escalations, inventory management, pharmacy workflows, retail compliance, fraud prevention, sales supervision, branch coordination) • Adapt structured evaluation rubrics for operational problem-solving, customer interactions, retail decision-making, and compliance-related tasks • Review AI and human-generated responses for factual accuracy, policy compliance, customer service quality, and operational realism • Contribute to “gold standard” solutions reflecting best practices across Indian retail, pharmacy, and commercial operations

Role Description Looking for a high-trust executive operations role for someone who is discreet, highly organized, and can bring structure, follow-through, and calm coordination to a growing national nonprofit. The Executive Operations Lead (EOL) serves as the operational engine of the Executive Office. This is a high-trust, highly organized, senior individual contributor role responsible for ensuring executive priorities move from conversation to completion through disciplined task tracking, proactive preparation, clear follow-up, and strong coordination across internal and external stakeholders. Reporting to the Executive Director (ED), the EOL helps keep high-priority work organized, visible, and moving forward. This role manages executive workflows; coordinates internal meeting rhythms; tracks commitments, decisions, next steps, and deadlines; coordinates follow-up across staff, consultants, partners, funders, board members, and other stakeholders; prepares materials for presentations, briefings, board meetings, and other high-stakes engagements; and helps ensure the Executive Office is well-prepared, well-briefed, and focused on the highest-value work. This is not a traditional administrative support role. While the EOL may provide selective scheduling, logistics, and administrative support where needed, the primary focus of the role is executive preparation, action tracking, project coordination, follow-through, and completion. The ideal candidate is a relentless organizer, strong writer, proactive problem-solver, and trusted operational partner who helps senior leaders stay prepared, focused, and accountable to PLEJ’s most important commitments. The EOL plays a central role in helping executive priorities move forward with clarity, consistency, and follow-through. Qualifications - At least 5 years of experience in executive operations/support, project coordination, or similar role. - Demonstrated experience supporting a senior executive, leadership team, or high-visibility function. - Exceptional project management (ability to track action items, deadlines, owners, decisions, and follow-up). - Ability to follow up persistently and professionally with senior leaders, staff, and external stakeholders. - Strong written communication (clear emails, agendas, summaries, briefing notes, and executive updates). - Experience preparing leadership for meetings, presentations, briefings, or priority external engagements. - Comfort operating in a fast-moving, mission-driven org with high attention to detail through completion. - Proficiency with Google Workspace, Zoom, project management systems, CRMs, and similar products. - Ability to work professionally with sound judgment, discretion, emotional intelligence, and nonpartisanship. Requirements - Experience in an election, public administration, philanthropy, association, or public-service environment. - Experience preparing materials and supporting priority briefings, meetings, presentations, or engagements. - Experience building internal operating systems (project trackers, dashboards, templates, or workflows). Benefits - Fully covered medical, dental, vision, short-term and long-term disability, and term life insurance premiums for the employee (employee’s family may be added at employee’s expense). - Unlimited PTO. - 14 observed holidays and generous holiday schedule. - 401(k) retirement plan. Company Description The Partnership for Large Election Jurisdictions (PLEJ) is a national, nonpartisan community of support, best practices, and peer engagement among election offices serving the largest and most diverse populations in the U.S. PLEJ empowers election leaders to address operational challenges, communicate with clarity and transparency, and drive innovation. Through collaborative problem-solving and practical innovation, PLEJ helps build more resilient, efficient, and voter-focused election systems that improve the experience and confidence of millions of Americans. PLEJ is entering a critical phase of growth and impact—expanding its capacity, strengthening its institutional role, and positioning large jurisdictions as national leaders in election administration.