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Bilingual Program Manager
Location
Canada
Posted
5 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Bilingual Program Manager
Cencora
Role Description Reporting to the Senior Manager, the Program Manager is responsible for undertaking the management, planning, and implementation of specific projects assigned to him/her within the Specialty Services department. Projects are to be implemented through a caseworker approach, based on an internal program structure. It is important to note that at all times the Patient Access Center should work as a team and the overall performance as a whole is paramount. - Supervise associates to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls. - Monitor the performance of staff members to assess training needs and requirements. - Provide input for scheduling to ensure adequate staffing; make recommendations to management for required changes. - Assist with quality assurance and quality improvement initiatives; make recommendations for changes in operations and assist in the execution of these changes. - Manage projects, including reimbursement programs, compliance and education-based programs, and clinical patient support programs. - Implement assigned call center projects. - Design and develop new projects, including development of protocols, resource allocation, and database creation. - Ongoing evaluation of project strengths, weaknesses, and potential areas for improvement. - Produce all project-related reporting. - Participate in client meetings. - Daily and ongoing client project communications. - Identify and implement staff recruiting strategies and participate in the hiring process. - Responsible for reporting all adverse events to the assigned units/departments. - Other duties and tasks may also be assigned as required. Qualifications - Minimum University Degree in Business Administration, Science, or equivalent experience. - Science/healthcare background an asset. - Minimum of 3 years' experience in the pharmaceutical/biotech or healthcare-related industries. - Strong client management experience an asset. - Minimum 2 years’ experience in project or program management. - Minimum 2 years of people management experience. - Experience in reimbursement considered an asset. - RN/RPN designation an asset and may be required by specific programs. Requirements - Advanced knowledge of the pharmaceutical distribution industry. - Working knowledge of automated warehouse operating systems. - Strong business and financial acumen. - Strong analytical and mathematical skills. - Ability to communicate effectively both orally and in writing. - Effective interpersonal and leadership skills. - Effective organizational skills; attention to detail. - Ability to consistently meet deadlines. - Excellent problem-solving skills; ability to resolve issues effectively and efficiently. - Excellent presentation skills. - Knowledge of Microsoft Word, Excel, PowerPoint, and other Office Programs. Benefits - Full-time schedule. - Accessibility Policy: Cencora is committed to fair and accessible employment practices. - Equal Employment Opportunity: Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.
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Program Manager
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