Role Description We’re looking for a Head of Operations / Director of Operations to own and scale LunaJoy’s operational engine end-to-end. This is a player-coach leadership role responsible for building, optimizing, and scaling systems across clinical operations, care delivery, and revenue workflows. You will partner cross-functionally with clinical leadership, growth, product, and finance to ensure operational excellence, strong unit economics, and scalable infrastructure as we expand. As part of the Luna Joy team, you will play an essential role in directly contributing to supporting the mental health journey of one million women with purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, as well as the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. - Own end-to-end operations across clinical delivery, care coordination, and revenue workflows (patient intake → care delivery → billing/reimbursement) - Design, build, and scale operational systems, including SOPs, workflows, and playbooks across multiple states - Build and manage provider capacity, scheduling, and utilization systems to optimize care delivery efficiency - Define and track key operational KPIs (utilization, conversion rates, revenue per patient/provider, operational margin) - Build dashboards and reporting systems to drive data-informed decision-making - Lead cross-functional execution with Clinical, Product, Engineering, Sales/Partnerships, and Finance teams - Drive operational efficiency, automation, and continuous process improvement - Manage and scale operations teams (ops managers, care coordinators, support functions) - Ensure compliance with healthcare regulations, payer requirements, and clinical workflows - Support implementation of new partnerships, service lines, and multi-state expansion initiatives Qualifications - 6–10+ years of operations leadership experience with full ownership of end-to-end operations - Experience in high-growth startups or scale-ups (Series A–C or equivalent fast-scaling environments) - Strong background in healthcare, telehealth, behavioral health, or care delivery operations - Experience working within regulated healthcare environments and understanding clinical workflows - Proven ability to build and scale operational systems from scratch (0 → 1 and 1 → scale) - Strong experience in process design, SOP creation, and operational optimization - Data-driven operator with experience owning KPIs and building performance dashboards - Experience working cross-functionally with clinical, product, engineering, sales, and finance teams - Proven people leadership experience managing operations or care delivery teams - Strong understanding of unit economics, margin drivers, and operational efficiency Nice to Haves - Experience in behavioral health, women’s health, or perinatal care - Experience with value-based care models (BHI, CCM, RPM) - Background in telehealth or digital health companies (e.g., Headspace Health, Lyra Health, Teladoc Health) - Experience scaling multi-state healthcare operations - Experience improving gross margin through operational efficiency - Experience leading post-sales onboarding, implementation, or enterprise partnerships - Familiarity with EHRs, CRM systems, credentialing tools, and billing/reimbursement platforms - Experience with 1099 contractor-heavy provider models - Familiarity with EOS (Rocks, L10 meetings, scorecards) or similar operating systems Benefits - Mission-Driven Purpose: Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities. - Remote-First Culture: Designed to support work from anywhere with autonomy. - Collaborative & Inclusive Culture: Join a community of diverse talent who share your passion for making a difference. We foster a culture of collaboration, growth, and mutual support to help you thrive in your role. - Rewarding Compensation: We recognize the value of your work with fair pay, bonuses, and advancement opportunities as we continue to expand our reach and impact in the mental health space. - Access to educational resources and a supportive community of like-minded professionals. Interview Process - HR Screen: The first phase involves an initial screening with HR. During this stage, we will discuss your experience, skills, and alignment with Luna Joy’s values and culture. - Second Phase with Hiring Manager: Candidates who pass the HR screen will move on to an interview with the Hiring Manager. This phase dives deeper into your technical abilities, role-specific competencies, and how you approach challenges. - Offer Stage: After the second phase, successful candidates will move to the offer stage. We will present a formal offer that includes compensation, benefits, and any additional details about the role. - Onboarding & Training: Once the offer is accepted, the onboarding process begins. You will be guided through setting up tools, learning about Luna Joy’s systems and workflows, and engaging in any role-specific training. Inclusion Statement At Luna Joy, we are committed to fostering a diverse, inclusive, and equitable workplace where all team members feel valued and respected. We believe that diversity of backgrounds, experiences, and perspectives strengthens our ability to support women’s mental health. We encourage individuals from all backgrounds, including those from historically underrepresented groups, to apply and join us in creating a positive impact in our communities.

Role Description We are looking for a detail-oriented and process-driven virtual assistant to support our operations team. The position centers on insurance credentialing and patient referral management. You will follow standard operating procedures (SOPs) to maintain accuracy, keep workflows on schedule, and communicate with both internal and external stakeholders. This is a remote role that requires working U.S. business hours (Monday–Friday, 8 AM–5 PM Central Time). Qualifications - Strong attention to detail and accuracy - Ability to follow SOPs and checklist-based workflows - Availability to work U.S. Central Time hours with reliable high-speed internet - Strong written and verbal communication skills in English - Comfortable using spreadsheets and Adobe PDF Requirements - Prepare and submit insurance credentialing and re-credentialing applications - Track application status, follow up with payers, and resolve data discrepancies - Maintain an up-to-date credentialing database and alert the team about upcoming expirations - Receive, verify, and process patient referrals into the EMR or CRM system - Monitor referral statuses, follow up on outstanding cases, and escalate as needed - Execute tasks according to SOPs and suggest improvements when appropriate - Perform routine data audits to maintain accuracy and compliance - Provide regular status updates and reports to leadership - Communicate via email or (rarely) phone with providers, payers, and patients as needed Benefits - Full-time remote role - Monday–Friday, 8 AM–5 PM Central Time - Candidate must provide their own computer and reliable internet connection How to Apply Please attach 3 writing samples to your application and also include the phrase "I follow SOPs" to demonstrate you read this job post.

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