LunaJoy

Role Description We’re looking for a Head of Operations / Director of Operations to own and scale LunaJoy’s operational engine end-to-end. This is a player-coach leadership role responsible for building, optimizing, and scaling systems across clinical operations, care delivery, and revenue workflows. You will partner cross-functionally with clinical leadership, growth, product, and finance to ensure operational excellence, strong unit economics, and scalable infrastructure as we expand. As part of the Luna Joy team, you will play an essential role in directly contributing to supporting the mental health journey of one million women with purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, as well as the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. - Own end-to-end operations across clinical delivery, care coordination, and revenue workflows (patient intake → care delivery → billing/reimbursement) - Design, build, and scale operational systems, including SOPs, workflows, and playbooks across multiple states - Build and manage provider capacity, scheduling, and utilization systems to optimize care delivery efficiency - Define and track key operational KPIs (utilization, conversion rates, revenue per patient/provider, operational margin) - Build dashboards and reporting systems to drive data-informed decision-making - Lead cross-functional execution with Clinical, Product, Engineering, Sales/Partnerships, and Finance teams - Drive operational efficiency, automation, and continuous process improvement - Manage and scale operations teams (ops managers, care coordinators, support functions) - Ensure compliance with healthcare regulations, payer requirements, and clinical workflows - Support implementation of new partnerships, service lines, and multi-state expansion initiatives Qualifications - 6–10+ years of operations leadership experience with full ownership of end-to-end operations - Experience in high-growth startups or scale-ups (Series A–C or equivalent fast-scaling environments) - Strong background in healthcare, telehealth, behavioral health, or care delivery operations - Experience working within regulated healthcare environments and understanding clinical workflows - Proven ability to build and scale operational systems from scratch (0 → 1 and 1 → scale) - Strong experience in process design, SOP creation, and operational optimization - Data-driven operator with experience owning KPIs and building performance dashboards - Experience working cross-functionally with clinical, product, engineering, sales, and finance teams - Proven people leadership experience managing operations or care delivery teams - Strong understanding of unit economics, margin drivers, and operational efficiency Nice to Haves - Experience in behavioral health, women’s health, or perinatal care - Experience with value-based care models (BHI, CCM, RPM) - Background in telehealth or digital health companies (e.g., Headspace Health, Lyra Health, Teladoc Health) - Experience scaling multi-state healthcare operations - Experience improving gross margin through operational efficiency - Experience leading post-sales onboarding, implementation, or enterprise partnerships - Familiarity with EHRs, CRM systems, credentialing tools, and billing/reimbursement platforms - Experience with 1099 contractor-heavy provider models - Familiarity with EOS (Rocks, L10 meetings, scorecards) or similar operating systems Benefits - Mission-Driven Purpose: Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities. - Remote-First Culture: Designed to support work from anywhere with autonomy. - Collaborative & Inclusive Culture: Join a community of diverse talent who share your passion for making a difference. We foster a culture of collaboration, growth, and mutual support to help you thrive in your role. - Rewarding Compensation: We recognize the value of your work with fair pay, bonuses, and advancement opportunities as we continue to expand our reach and impact in the mental health space. - Access to educational resources and a supportive community of like-minded professionals. Interview Process - HR Screen: The first phase involves an initial screening with HR. During this stage, we will discuss your experience, skills, and alignment with Luna Joy’s values and culture. - Second Phase with Hiring Manager: Candidates who pass the HR screen will move on to an interview with the Hiring Manager. This phase dives deeper into your technical abilities, role-specific competencies, and how you approach challenges. - Offer Stage: After the second phase, successful candidates will move to the offer stage. We will present a formal offer that includes compensation, benefits, and any additional details about the role. - Onboarding & Training: Once the offer is accepted, the onboarding process begins. You will be guided through setting up tools, learning about Luna Joy’s systems and workflows, and engaging in any role-specific training. Inclusion Statement At Luna Joy, we are committed to fostering a diverse, inclusive, and equitable workplace where all team members feel valued and respected. We believe that diversity of backgrounds, experiences, and perspectives strengthens our ability to support women’s mental health. We encourage individuals from all backgrounds, including those from historically underrepresented groups, to apply and join us in creating a positive impact in our communities.

Role Description We are looking for a Certified Physician Assistant (PA-C) to join our growing team. As part of our team of prescribers, you will have the opportunity to provide comprehensive mental health care, including: - Diagnosis, treatment, and medication management. - Working closely with our clinical team to achieve optimal outcomes for our clients. This position requires a high level of clinical expertise and compassion to ensure success. Providers can join LunaJoy to supplement their existing practice, with a flexible commitment of at least 10 hours per week. Our comprehensive support allows you to focus entirely on delivering quality care to your patients. As part of the LunaJoy team, you will play an essential role in supporting the mental health journey of one million women with purpose-driven innovation, unwavering compassion, and transformative care. Key Responsibilities - Provide psychiatric evaluations, diagnosis, and treatment planning for individuals. - Prescribe and manage medications for mental health disorders in accordance with best practices and clinical guidelines. - Conduct ongoing patient assessments and adjust treatment plans as necessary. - Collaborate with therapists and other healthcare providers to ensure integrated care. - Maintain accurate and timely clinical documentation following professional and legal standards. - Educate patients and families on mental health conditions, treatment options, and medication side effects. - Participate in team meetings and case consultations to ensure the highest level of care. Qualifications - Licensed as a PA-C in good standing. - Minimum of 2 years of experience in psychiatric care or medication management. - Experience with women’s mental health, particularly perinatal and postpartum mental health, is highly preferred. - Strong interpersonal and communication skills with the ability to work effectively in a remote setting. - Proficiency with telehealth platforms and electronic medical records (EMR) systems. - Passion for women’s mental health and a commitment to making a positive impact. Nice to Haves - Specialized training in psychopharmacology or psychiatric care related to women’s health. - Experience in telehealth or remote care delivery. - Additional certifications or continuing education in psychiatric care or women’s mental health. Benefits - Access to educational resources and professional development opportunities. - Supportive community of like-minded professionals. - Bonus structures based on performance and retention. Compensation - Compensation Range: $70–$75 per hour, depending on experience and qualifications.

Role Description LunaJoy is seeking a Marketing Lead to own and scale our digital acquisition efforts with a strong focus on paid performance marketing. This is a hands-on leadership role designed for someone who has scaled campaigns before, understands growth levers deeply, and is excited to build repeatable, efficient marketing systems from the ground up. You will lead the execution and optimization of paid media across Google and Meta platforms while helping shape LunaJoy’s scalable growth strategy. This role is ideal for a marketer who combines strategic thinking, strong execution, and a builder’s mindset, and who is motivated by purpose-driven work with real-world impact. As part of the Luna Joy team, you will play an essential role in directly contributing to supporting the mental health journey of one million women with purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, and the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. - Paid Media Ownership & Scale: Own the full lifecycle of paid acquisition across Google Ads (Search, Display, Video) and Meta Ads (Facebook & Instagram), with a focus on scaling spend efficiently while maintaining strong performance metrics. - Growth & Experimentation: Design and run structured experiments across creatives, audiences, funnels, and messaging to unlock scalable growth opportunities. - Performance Management: Track, analyze, and optimize against KPIs including CAC, CTR, CVR, ROAS, and lead quality, translating insights into clear actions. - Budget & ROI Management: Strategically manage and allocate budgets to maximize ROI while supporting long-term growth objectives. - Audience & Funnel Strategy: Build and refine audience segmentation and funnel strategies using data-driven insights and lifecycle thinking. - Cross-Functional Collaboration: Partner closely with operations, clinical, and leadership teams to ensure marketing initiatives align with brand values, compliance requirements, and business objectives. - Scalable Systems & Processes: Help establish scalable marketing processes, reporting frameworks, and best practices to support LunaJoy’s continued growth. Qualifications - 4+ years of experience in digital marketing, growth marketing, or performance marketing - 2+ years of hands-on experience managing and scaling Google Ads and Meta Ads campaigns - Demonstrated success in scaling paid acquisition efforts in a startup, scale-up, or high-growth environment - Strong analytical skills with the ability to interpret data and drive optimization decisions - Experience using tools such as Google Analytics, Meta Business Manager, and ad reporting dashboards - Comfortable working independently in a fast-paced, remote environment with limited oversight - Strong ownership mindset, execution bias, and ability to prioritize for impact. Requirements - Experience in healthcare, mental health, or wellness marketing (nice to have) - Familiarity with HIPAA-conscious or regulated marketing environments (nice to have) - Experience building or scaling marketing programs from early or mid-stage growth (nice to have) Benefits - Mission-Driven Purpose: Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities. - Remote-First Culture: Our remote-first environment is designed to support autonomy, help you create a work setup that fits your lifestyle, and enable you to make a meaningful impact. - Collaborative & Inclusive Culture: Join a community of diverse talent who share your passion for making a difference. We foster a culture of collaboration, growth, and mutual support to help you thrive in your role. - Rewarding Compensation: We recognize the value of your work with fair pay, bonuses, and advancement opportunities as we continue to expand our reach and impact in the mental health space. - Compensation Range: $1,500 - $2,000 per month, based on the individual's location, experience, qualifications, and applicable federal and state minimum wage requirements. - Access to educational resources and a supportive community of like-minded professionals. Interview Process - HR Screen: The first phase involves an initial screening with HR. During this stage, we will discuss your experience, skills, and alignment with Luna Joy’s values and culture. - Second Phase with Hiring Manager: Candidates who pass the HR screen will move on to an interview with the Hiring Manager. We dive deeper into your technical abilities, role-specific competencies, and how you approach challenges. - Offer Stage: After the second phase, successful candidates will move to the offer stage. We will present a formal offer that includes compensation, benefits, and any additional details about the role. - Onboarding & Training: Once the offer is accepted, the onboarding process begins. You will be guided through setting up tools, learning about Luna Joy’s systems and workflows, and engaging in any role-specific training. Inclusion Statement At Luna Joy, we are committed to fostering a diverse, inclusive, and equitable workplace where all team members feel valued and respected. We believe that diversity of backgrounds, experiences, and perspectives strengthens our ability to support women’s mental health. We encourage individuals from all backgrounds, including those from historically underrepresented groups, to apply and join us in creating a positive impact in our communities.

Role Description LunaJoy is seeking a compassionate and experienced Nurse Practitioner (NP) to provide high-quality, patient-centered care to women across various stages of life. This role focuses on conducting health assessments, managing common medical concerns, supporting reproductive and postpartum wellness, and collaborating with behavioral health providers to ensure integrated care. The ideal candidate is passionate about women's health, comfortable working in a telehealth environment, and committed to delivering holistic, evidence-based care. - Conduct comprehensive patient assessments and develop individualized care plans. - Evaluate, diagnose, and manage acute and chronic health conditions within the NP scope of practice. - Provide preventive care, wellness counseling, and health education. - Support patients through reproductive, pregnancy-related, and postpartum health concerns as appropriate. - Order, review, and interpret laboratory tests and diagnostic studies. - Prescribe medications and treatment plans in accordance with state regulations and clinical guidelines. - Collaborate with therapists, psychiatric providers, and other healthcare professionals to coordinate comprehensive patient care. - Educate patients on health conditions, treatment options, lifestyle modifications, and preventive care strategies. - Maintain accurate and timely clinical documentation in compliance with legal, ethical, and organizational standards. - Facilitate referrals to specialists and community resources when appropriate. - Participate in team meetings, case consultations, and quality improvement initiatives. Qualifications - Active Nurse Practitioner license (FNP, WHNP, AGNP, or equivalent) in good standing. - Licensed to practice in one or more of the following states: FL, TX, NC, GA, NJ, PA, IL, NY, VA, DC, MD, MI, AZ. - Minimum of 2 years of Nurse Practitioner experience, preferably in women's health, primary care, family medicine, reproductive health, or telehealth. - Experience caring for women during the reproductive, pregnancy, and postpartum stages preferred. - Strong clinical assessment and diagnostic skills. - Excellent communication and patient education abilities. - Ability to work independently while collaborating effectively within a multidisciplinary remote care team. - Commitment to culturally responsive, inclusive, and patient-centered care. - Experience with electronic health records and telehealth platforms preferred. Benefits - Autonomous scheduling tailored to your availability, with a minimum commitment of 10 hours per week. - Fully remote telehealth practice. - Competitive compensation. - Full administrative support including billing, scheduling, marketing, credentialing, and IT. - Opportunity to make a meaningful impact in women's health and wellness. - Collaborative, mission-driven culture focused on improving patient outcomes. - Opportunities for growth as LunaJoy continues to expand nationally.

Role Description LunaJoy is seeking an experienced Psychiatric Mental Health Nurse Practitioner (PMHNP) who specializes in women’s mental health and can provide both medication management and psychotherapy. In this role, you will have the autonomy to manage a caseload of patients, utilizing evidence-based approaches to support women across reproductive and postpartum stages. - Conduct comprehensive psychiatric evaluations, diagnoses, and treatment planning for women across various life stages. - Provide ongoing medication management, including initiation, monitoring, and adjusting psychotropic medications. - Offer psychotherapy and counseling utilizing evidence-based therapeutic modalities. - Collaborate with therapists and other healthcare providers to coordinate care and develop personalized treatment plans. - Educate patients and their families on mental health conditions and treatment options. - Maintain accurate and timely clinical documentation in accordance with legal and ethical standards. - Facilitate referrals to other mental health services and resources as necessary. - Participate in regular case consultations and supervision meetings. Qualifications - Active Nurse Practitioner license with a specialty in Psychiatry (PMHNP-BC), in good standing. - Licensed to practice in one or more of the following states: FL, TX, NC, GA, NJ, PA, IL, VA, DC, and MD. - Minimum of 2 years of experience providing psychiatric care and therapy, with a focus on women’s mental health. - Proficiency in medication management, with an emphasis on psychopharmacology for women. - Experience providing psychotherapy (CBT, DBT, IPT, or other evidence-based modalities). - Strong interpersonal and communication skills, with a patient-centered approach. - Ability to work independently and collaboratively within a remote care team. - Commitment to cultural competence and sensitivity in caring for a diverse patient population. Requirements - Part-time, Contract 1099 employment type. - Compensation: $70.00 - $95.00 per hour. - Minimum commitment of 10 hours per week. Benefits - Flexible work hours tailored to your availability. - Work from the comfort of your home with telehealth services. - Be part of a mission-driven company making a significant impact on women's mental wellness. - Full administrative support, including billing, scheduling, marketing, and IT. - Competitive hourly compensation with growth opportunities.

Role Description We’re looking for an entry-level Product Lead (Associate PM) who is curious, analytical, and passionate about building products that solve real problems. You’ll support product planning, execution, and coordination across teams. As part of the Luna Joy team, you will play a vital role in directly supporting the mental health journey of one million women through purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, as well as the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. These values will enable you to effectively contribute to important areas of focus and responsibility. Key Responsibilities: - Assist in gathering user feedback and identifying improvement opportunities. - Support creation of product requirements, user stories, roadmaps, and acceptance criteria. - Coordinate cross-functional communication with engineering, design, QA, and marketing. - Track product performance metrics and user behavior. - Help prepare product documentation and release notes. - Support backlog grooming and sprint planning activities. Qualifications - Understanding of basic product lifecycle concepts. - Strong analytical and communication skills. - Ability to translate ideas into clear requirements. - Familiarity with project management or task-tracking tools. - Interest in UX/UI principles and user-centric design. - Strong attention to detail and analytical thinking. Requirements - Experience with data analysis or user research. - Familiarity with Agile/Scrum practices. - Exposure to wireframing tools (Figma, Miro, Balsamiq).

Role Description The Chief Operating Officer (COO) & Chief Product Officer (CPO) is responsible for building and scaling the operational and product infrastructure that powers Luna Joy’s clinical care delivery across the U.S. This role ensures that systems, workflows, and technology are optimized for efficiency, growth, and high-quality patient outcomes. This is a hands-on executive leadership role for someone who thrives in fast-paced, high-growth environments and can operate at both a strategic and execution level. You will work cross-functionally with clinical, operations, product, and leadership teams to design scalable systems, improve performance, and drive sustainable growth. As part of the Luna Joy team, you will play an essential role in directly contributing to supporting the mental health journey of one million women with purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, and the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. Key Responsibilities - Operational Leadership & Execution - Own and optimize end-to-end operational workflows: Intake → Scheduling → Care Delivery → Billing → Follow-up - Build scalable systems to support multi-state growth and increasing patient volume - Drive operational efficiency, margin improvement, and cost optimization - Establish and track key performance metrics: - Provider utilization - Patient conversion (referral → booked → seen) - Revenue per provider and per patient - Identify operational bottlenecks and implement solutions quickly and effectively - Product Strategy & Development - Translate operational challenges into scalable product and system solutions - Partner with engineering and technical teams to build and enhance: - EHR workflows and integrations - CRM and referral management systems - Scheduling and capacity optimization tools - Patient onboarding and engagement experiences - Own and execute the product roadmap aligned with company growth goals - Drive automation and AI adoption to improve efficiency and reduce manual work - Data, Analytics & Performance - Build and operationalize dashboards to monitor: - Capacity and availability across states and payers - Booking speed and access to care - Utilization, fill rates, and cancellations - Revenue and margin performance - Use data to identify trends, risks, and opportunities for improvement - Partner with leadership to drive data-informed decision-making - Cross-Functional Collaboration - Work closely with Clinical, Care Coordination, Sales, Finance, and Compliance teams - Ensure operational readiness for new programs, partnerships, and market expansion - Align product, operations, and clinical teams to function as a cohesive system - Leadership & Team Development - Hire, lead, and develop high-performing teams across operations and product functions - Foster a culture of accountability, speed, and continuous improvement - Provide structure, clarity, and direction in a fast-growing, evolving environment Qualifications - 8–15+ years of experience in operations, product, or general management roles - Prior experience as a COO, Head of Operations, VP Operations, and/or Head of Product - Proven success scaling operations in high-growth environments - Strong understanding of U.S. healthcare operations, including multi-state models and payer dynamics - Demonstrated ability to build scalable systems and processes from the ground up - Strong analytical skills with experience using data and performance metrics to drive decisions - Excellent leadership, communication, and cross-functional collaboration skills - Ability to thrive in ambiguity and execute with speed Nice to Haves - Experience in healthtech, telehealth, behavioral health, or integrated care models - Familiarity with EHR systems (e.g., AdvancedMD, Athena) and CRM/automation platforms - Experience implementing AI or automation tools within operations or product workflows - Background in scaling operations across multiple markets or service lines Benefits - Mission-Driven Purpose: Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities. - Flexibility & Work-Life Balance: We offer a fully remote work environment that allows you to work from wherever you're most comfortable. - Collaborative & Inclusive Culture: Join a community of diverse talent who share your passion for making a difference. - High Impact Opportunity: Play a key leadership role in shaping the future of Luna Joy’s growth, operations, and product strategy. Compensation & Benefits - Compensation Range: $3,500 - $4,000/ month based on the individual's location, experience, qualifications, and applicable requirements. - Equity and performance-based incentives may be included. - Access to educational resources and a supportive community of like-minded professionals. Interview Process - HR Screen: Initial screening to review experience, alignment, and cultural fit. - Second Phase with Hiring Manager: Deep dive into operational and product experience, problem-solving approach, and leadership style. - Final Interviews: Meet with executive leadership to assess strategic alignment and long-term fit. - Offer Stage: Formal offer including compensation, benefits, and role expectations. - Onboarding & Training: Structured onboarding to ensure success in systems, workflows, and leadership integration. Inclusion Statement At Luna Joy, we are committed to fostering a diverse, inclusive, and equitable workplace where all team members feel valued and respected. We believe that diversity of backgrounds, experiences, and perspectives strengthens our ability to support women’s mental health. We encourage individuals from all backgrounds, including those from historically underrepresented groups, to apply and join us in creating a positive impact in our communities.