• Lead and grow a world-class Field Applications Engineering (FAE) team across Europe and the Asia-Pacific region. • Drive the technical adoption, integration, and design-win pipeline for our next-generation fabric interconnect silicon IP. • Responsible for both Pre AND Post sales support. • Partner with regional sales directors to secure high-value design wins. • Act as the escalations point for critical customer technical issues. • Oversee customer proof-of-concepts, evaluations, and architectural reviews. • Deliver technical keynotes, deep-dives, and product demonstrations to C-level executives.

• Partners with sales and clinical education field team to deliver customer-focused high value business solutions that drive customer loyalty and sustain ASP’s install base. Able to work as a part of a cross-functional work group. • Manages all responsibilities of primary territory, including compliance and documentation requirements. • Performs the installation, operation, planned maintenance, repair, and modification of ASP systems within assigned territory. • Performs preventive maintenance and documents performance and maintenance records on equipment. • Work with leadership and customers and scheduling personnel to schedule all aspects of technical / service work required to support all products supported and serviced by Advanced Sterilization Products technical service division. • Provides support and responds to customers related to critical service. • Determines cause(s), troubleshoots, and performs corrective action as required. • Completes all assigned training and documentation requirements within assigned due dates. • May advise and assist in affecting design changes to improve equipment efficiency, quality and/or reduce cost of operation. • Devises project plans for the installation-planning phase of new equipment. • Manages customer expectations on a regular basis before & after various interactions to ensure customer satisfaction. • Completes all activities within the Service System through daily updates and documentation. • Completes all processing of RMA returns to support individual usage of supporting parts and equipment. • Manage personal “trunk” inventory and complete required audits to support thereof. • Provides guidance to Customers to include hospital Biomedical engineers along with Field Service Technicians and/or Representatives and assists when customer issues arise. • Provides feedback/suggestions for design improvement opportunity. • Beta site support/installation. Performs other duties assigned as needed.

• Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. • May be viewed as specialist on certain products. • Specializes in the servicing and repair of a core set of highly complex office products. • Manages territory, inventory and customer relationships. • Provides 2nd level technical support to other technicians. • Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads. • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products.

• Responsible for the installation, maintenance, repair and upgrade of equipment in the field and provides customer/internal training as required. • Investigates technical issues/warranty failures/ in field failures and can resolve issues by the most efficient and economical manner keeping Product Specialists and Service Management informed of ongoing actions/solutions. • Liaises with local Service Centre/partners to receive/discuss work/schedule workload in the most efficient manner taking into consideration site location, priority and cost implications. • Plans and prioritises workload to achieve business aims and meet customer needs. • Effectively diagnoses system problems and provides solutions for repair while keeping customer apprised of progress especially during maintenance/downtime of a machine. • Documents system problems and preventative maintenance in customer site log. • Gathers and records machine information to monitor performance. • Completes machine installations, Engineering Change Notices (ECN) that affect system upgrades and hardware/software upgrades that may require technical assistance. • Make recommendations for improving service, reliability and performance of equipment. • Escalates difficult technical problems by seeking timely advice or assistance from technical support. • Establishes preventative maintenance schedules and implements according to company specifications. • Assigned other job responsibilities within scope of position and to meet business demands