• Partners with sales and clinical education field team to deliver customer-focused high value business solutions that drive customer loyalty and sustain ASP’s install base. Able to work as a part of a cross-functional work group. • Manages all responsibilities of primary territory, including compliance and documentation requirements. • Performs the installation, operation, planned maintenance, repair, and modification of ASP systems within assigned territory. • Performs preventive maintenance and documents performance and maintenance records on equipment. • Work with leadership and customers and scheduling personnel to schedule all aspects of technical / service work required to support all products supported and serviced by Advanced Sterilization Products technical service division. • Provides support and responds to customers related to critical service. • Determines cause(s), troubleshoots, and performs corrective action as required. • Completes all assigned training and documentation requirements within assigned due dates. • May advise and assist in affecting design changes to improve equipment efficiency, quality and/or reduce cost of operation. • Devises project plans for the installation-planning phase of new equipment. • Manages customer expectations on a regular basis before & after various interactions to ensure customer satisfaction. • Completes all activities within the Service System through daily updates and documentation. • Completes all processing of RMA returns to support individual usage of supporting parts and equipment. • Manage personal “trunk” inventory and complete required audits to support thereof. • Provides guidance to Customers to include hospital Biomedical engineers along with Field Service Technicians and/or Representatives and assists when customer issues arise. • Provides feedback/suggestions for design improvement opportunity. • Beta site support/installation. Performs other duties assigned as needed.

• Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. • May be viewed as specialist on certain products. • Specializes in the servicing and repair of a core set of highly complex office products. • Manages territory, inventory and customer relationships. • Provides 2nd level technical support to other technicians. • Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads. • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products.

• Responsible for the installation, maintenance, repair and upgrade of equipment in the field and provides customer/internal training as required. • Investigates technical issues/warranty failures/ in field failures and can resolve issues by the most efficient and economical manner keeping Product Specialists and Service Management informed of ongoing actions/solutions. • Liaises with local Service Centre/partners to receive/discuss work/schedule workload in the most efficient manner taking into consideration site location, priority and cost implications. • Plans and prioritises workload to achieve business aims and meet customer needs. • Effectively diagnoses system problems and provides solutions for repair while keeping customer apprised of progress especially during maintenance/downtime of a machine. • Documents system problems and preventative maintenance in customer site log. • Gathers and records machine information to monitor performance. • Completes machine installations, Engineering Change Notices (ECN) that affect system upgrades and hardware/software upgrades that may require technical assistance. • Make recommendations for improving service, reliability and performance of equipment. • Escalates difficult technical problems by seeking timely advice or assistance from technical support. • Establishes preventative maintenance schedules and implements according to company specifications. • Assigned other job responsibilities within scope of position and to meet business demands

Role Description As a Senior Field Service Engineer, you will support customers throughout Mexico serving as the primary regional technical authority and customer-facing service representative. You will be responsible for leading onsite commissioning, advanced troubleshooting, maintenance, and long-term support of industrial combustion and heating systems. - Lead commissioning, troubleshooting, maintenance, and optimization of new, existing, and retrofitted industrial combustion systems across Mexico - Perform advanced diagnostics and root cause analysis on complex mechanical, electrical, and controls-related system issues - Review, adjust, and support PID loop programming in single- and multi-loop control systems - Utilize, interpret, and analyze data from electronic diagnostic tools such as multimeters, pressure and flow transmitters, and combustion analyzers - Serve as the primary technical liaison for customers, including plant operators, engineers, maintenance teams, and management - Provide expert technical recommendations to improve system performance, reliability, efficiency, and safety - Mentor and support less-experienced service personnel, contractors, or local support resources as required - Collaborate closely with U.S.-based sales, engineering, project management, and service teams to resolve technical challenges and support ongoing projects - Prepare detailed service reports, timesheets, and technical documentation following each field assignment - Ensure strict compliance with Bloom Engineering safety standards, customer site requirements, and applicable local and international safety regulations Qualifications - Bachelor’s degree or higher in engineering (Mechanical, Electrical, Mechatronics, Chemical, or equivalent technical discipline) - Minimum of five (5) years of field service experience supporting industrial combustion or heating systems - Strong understanding of fundamental combustion principles, including air-to-fuel ratios, flammability limits, NOₓ formation mechanisms, and available heat - Minimum of two (2) years of direct experience working with Bloom Engineering equipment or similar - Demonstrated experience supporting industrial customers throughout Mexico - Working knowledge of NFPA 86 and comparable industrial combustion safety codes - OSHA 10-Hour and NFPA 70E safety training (or ability to obtain) - Valid driver’s license required (international driver’s license preferred) - TN Visa or ability to qualify for one - Willingness and ability to travel regularly (up to 80% of the time required) throughout Mexico - Able to write reports in English to summarize findings and work completed - Fluency in Spanish with professional speaking proficiency in English Requirements - Ability to travel internationally (primarily to the U.S.) for training and overflow service support - Extensive experience with industrial combustion systems, burners, furnaces, and heat-processing equipment - Strong background in calibration, configuration, and analysis of mechanical and electrical instrumentation - Ability to read and interpret technical manuals, mechanical drawings, and electrical schematics - Experience following and troubleshooting PLC ladder logic - Strong working knowledge of PID control systems and industrial instrumentation - Strong understanding of industrial safety standards and field best practices - Advanced troubleshooting, analytical, and problem-solving skills - Proficiency with Microsoft Office applications - Proven ability to operate independently while managing customer expectations and complex field assignments - Prior experience serving as a regional, lead, or senior field service engineer Benefits - Opportunity to make a significant impact in a leading global company - Work in a culture that values diversity and inclusion - Access to continuous learning and development opportunities