Role Description Ready to turn your interest in travel into something more? As a Remote Client Travel Specialist, you’ll help clients plan and coordinate trips while working from home. This role offers variety, flexibility, and the opportunity to support clients in creating memorable travel experiences. - Assist clients with planning and booking travel, including accommodations, transportation, and activities - Provide accurate and timely information to support client travel decisions - Maintain client records and manage travel details with attention to accuracy - Communicate professionally via phone, email, and online platforms - Stay informed on travel trends, supplier updates, and destination information - Ensure a positive client experience from initial inquiry through trip completion Qualifications - Strong communication and customer service skills - Basic computer skills, including proficiency with email, web-based tools, and data entry - Ability to multitask and manage time effectively in a remote environment - High level of organization and attention to detail - Self-motivated with the ability to work independently - Interest in travel and helping others plan experiences Benefits - Remote work flexibility with adjustable scheduling options - Supportive team environment - Access to industry tools and resources from the top vendors in the industry - Personalized website filled with specials - Travel Advisors E&O insurance - Opportunities for professional development and growth within the travel field

• Drive customer loyalty and adoption of Trellix Solutions. • Develop a trusted advisor relationship with customer key stakeholders and executive sponsors. • Build and develop customer specific success plans to oversee customer on-boarding, adoption, and satisfaction across the portfolio. • Partner with Sales to transition the account from Pre-Sales to Customer Success and identify expansion, retention and renewals opportunities. • Advocate for customers with a focus on transformation and engagement. • Develop a comprehensive understanding of business and cyber security challenges faced by customers. • Handle escalations of deployment or customer productivity blocking issues. • Identify risks to customer achieving desired outcomes and stated business goals.

• Oversee and analyse customer feedback through engagement platforms, producing monthly reports and identifying improvements • Act as contract champion for social value activities, ensuring alignment with client objectives • Own and develop the customer excellence strategy, linking engagement and social value initiatives • Build and maintain strong relationships with key stakeholders across all levels • Analyse KPIs, audit results and feedback to identify and drive improvements • Represent the customer function at senior meetings and client engagements • Promote positive stories and develop case studies to support business initiatives • Deliver customer induction and ongoing training programmes to colleagues • Support contract bids, mobilisation, and accreditation processes • Ensure customer policies and procedures are consistently applied across contracts

• Make final decisions on administrative and operational matters for assigned accounts and/or business areas. • Provide direction to all levels of leadership in various areas, groups, and/or operations. • Participate in divisional development of methods, techniques and evaluation criteria for projects, programs, and people. • Ensures budgets and schedules meet corporate requirements. • Understands and works to achieve revenue, expense & gross profit & gross margin metrics for the account(s) they are assigned to. • Regularly interact with executives and/or major customers. • Collaborate with sales & client services representatives to achieve objectives of the client engagement(s). • Direct and control the activities of one or more accounts or broad functional area through multiple Service Partners. • Has overall control of planning and managing expense priorities, and recommending and implementing changes to methods within his/her area of business.