• Deliver exceptional service and support to customers through timely, accurate, and professional interactions • Respond to customer inquiries via phone, email, and other communication channels in a timely, professional, and courteous manner • Process customer orders and credits accurately and efficiently while maintaining attention to detail • Investigate and resolve customer concerns, questions, and account issues • Maintain consistent service quality and compliance with established customer service standards • Document customer interactions accurately within company systems • Communicate relevant customer and account information to appropriate team members • Collaborate cross-functionally to resolve customer issues and support a seamless customer experience • Participate in training to maintain knowledge and effectiveness • Identify opportunities for process improvements and communicate recommendations to leadership

Role Description We're looking for a Customer Service Representative with hands-on experience in AMS 360 to support an insurance-focused client operation. This is a client-facing role where accuracy, responsiveness, and system fluency matter. You will handle inbound customer inquiries, manage policy-related requests, and navigate AMS 360 to keep records accurate and service moving without delays. If you have worked in an insurance agency environment, know your way around AMS 360, and take pride in delivering clear and professional customer support, this role is a strong fit. Qualifications - Proven experience working with AMS 360 in a professional capacity - Background in insurance agency operations, customer service, or a related field - Strong written and verbal communication skills in English - High attention to detail and accuracy in data entry and record management - Organized, self-sufficient, and comfortable managing multiple open cases simultaneously - Comfortable working fully remotely with minimal oversight Requirements - Handle inbound customer inquiries via phone, email, or chat professionally and promptly - Resolve customer issues, answer policy-related questions, and escalate complex cases as needed - Follow up on open items and ensure every customer interaction is closed properly - Maintain a professional, clear, and empathetic communication style across all channels - Navigate AMS 360 to access, update, and manage customer and policy records accurately - Process policy changes, endorsements, renewals, and cancellations within the system - Ensure data integrity across all records and flag discrepancies for review - Generate reports and pull information from AMS 360 to support internal and client needs - Maintain organized records and documentation for all customer interactions - Support internal teams with data entry, record updates, and workflow coordination - Identify recurring customer issues and surface them to the team for process improvement Benefits - You will be paid in USD (bi-monthly: every 15th and 30th) - Paid Time Off in accordance with company policy - Observance of Holidays per company guidelines - 100% remote setup so you can work wherever you're most productive - Stable, client-facing role with clear ownership over customer interactions - Direct impact on client satisfaction and retention How to Apply Please include: - Your updated resume - A short Loom video (1 to 2 minutes) introducing yourself, describing your experience with AMS 360, and walking through how you handle a high-volume or complex customer service situation Only candidates who submit a Loom video will be moved to the next step of the hiring process. Application Process Overview Our comprehensive selection process ensures we find the right fit for both you and our clients: - Initial Application - Submit your application and complete our prequalifying questions - Video Introduction - Record a video introduction to showcase your communication skills and work experience - Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable) - Recruitment Interview - Initial screening with our talent team - Executive Interview - Meet with senior leadership to discuss role alignment - Client Interview - Final interview with the client team you'd be supporting - Background & Reference Check - Professional reference verification - Job Offer - Successful candidates receive a formal offer to join the team Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

• Administrar e sustentar ambientes Linux corporativos (Red Hat, Rocky Linux, Ubuntu e SUSE) • Liderar troubleshooting avançado e análise de causa raiz de incidentes críticos • Desenvolver automações utilizando Ansible, Bash, Python e conceitos de Infrastructure as Code (IaC) • Administrar serviços de infraestrutura como: DNS, DHCP, NTP, Apache, Nginx, HAProxy, Balanceadores de carga • Administrar ambientes virtualizados utilizando VMware e KVM • Gerenciar ambientes containerizados com Docker, Kubernetes e OpenShift • Atuar na sustentação de ambientes Cloud em Azure, AWS e Google Cloud Platform (GCP) • Implementar práticas de hardening, segurança e conformidade em ambientes Linux • Planejar e executar atualizações, patches e gerenciamento do ciclo de vida dos servidores • Monitorar desempenho, disponibilidade e capacidade dos ambientes • Apoiar iniciativas de DevOps e CI/CD • Elaborar documentação técnica, padrões operacionais e procedimentos • Atuar como referência técnica, apoiando e mentorando profissionais da equipe.

Role Description A Customer Outreach Specialist specializes in outbound calling within an assigned territory. They connect with both existing and potential customers, effectively conveying the compelling SanMar story, sharing product information, updates, new offerings, and marketing programs to elevate customer success. - Proactively make outbound calls across various lead types to both existing and potential customers within your designated territory. - Foster meaningful conversations to determine unique requirements and challenges, qualify potential spending on wearables, while also offering practical and imaginative solutions to meet their needs. - Create and implement an effective sales approach to leverage opportunities and secure a greater share of the customers' spend. - Proactively educate customers on the advantages of choosing SanMar as their preferred supplier, emphasizing our unwavering commitment to quality, inventory, product selection, and customer satisfaction. - Collaborate with Territory Managers to share valuable insights about customers they may not have encountered before. - Assess and qualify customers for Account Executive assignment as necessary. - Enter data into Salesforce CRM with learned information about customers, creating new or enhanced opportunities for AE's and/or Territory Managers. - Serve as a product and industry expert, demonstrating profound understanding of SanMar's product offerings, marketing tools, and solutions. - Stay abreast of industry trends and competitors to provide informed advice and service to customers. - Keep customers well-informed about products, updates, new offerings, marketing programs, and opportunities to enhance their business. - Complete and meet deadlines for all lead lists, calling initiatives, and other assigned projects, achieving the expected volume of proactive customer contacts. - Participate in and contribute to various industry trade shows, effectively analyzing potential growth opportunities while enhancing customer relationships, education, and engagement. - Perform other duties as assigned. - Comply with all policies and standards. Qualifications - Associate's Degree in business, sales, or related field or equivalent experience (Preferred). - 4-6 years experience in outbound calling or inside sales preferably within the B2B sector. - Excellent communication and interpersonal skills; face-to-face, via videoconference (MS Teams, Zoom, etc.) and over the phone. - Ability to quickly learn and articulate product features and benefits. - Self-motivated and able to work independently. - Strong organizational and time management skills. - Able to manage multiple assignments and systems simultaneously. - Technical Proficiency: Proficient knowledge of Microsoft Office (Outlook, Word, Excel, Powerpoint, etc.) with strong typing and accuracy skills. - 1-3 Years experience using Salesforce, ODY. - Problem Solving: Proficiency in creatively resolving difficult or emotionally charged customer situations. - Team Player: Thrive in a team-oriented environment and contribute to a positive team dynamic. - Ability to travel 1-5 times per year (<5% of the time). Benefits - Salary Range: You`ll earn between $25.00 - $34.65 (WA, NJ); $22.88 - $31.70 (MN, NV, TX, VA); $22.00 - $30.49 (AZ, ID, FL, MT, OH) on an hourly basis, depending on experience. - Bonus: You`ll be eligible for an annual discretionary bonus up to 5% of base salary. - Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off. - Comprehensive medical, dental, and vision benefits. - 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle. - Life insurance. - Short/long-term disability coverage. - Paid maternity/paternity leave. - Pet insurance. What Should You Expect? Remote: Our standard working hours are 8:00-5:00 PST. Periodic travel may be required. The employee is regularly required to sit for extended periods while working on a computer and participating in virtual and in-person meetings. Frequent use of hands for keyboarding and standard office equipment is required. Occasional standing, walking, and reaching may be needed to attend meetings or collaborate in an office setting. The role requires the ability to perform close visual work on a computer for extended periods. The employee may occasionally lift and/or move up to 10–15 pounds. Reasonable accommodations may be available to enable individuals with disabilities to perform essential job functions.