Role Description A Customer Outreach Specialist specializes in outbound calling within an assigned territory. They connect with both existing and potential customers, effectively conveying the compelling SanMar story, sharing product information, updates, new offerings, and marketing programs to elevate customer success. - Proactively make outbound calls across various lead types to both existing and potential customers within your designated territory. - Foster meaningful conversations to determine unique requirements and challenges, qualify potential spending on wearables, while also offering practical and imaginative solutions to meet their needs. - Create and implement an effective sales approach to leverage opportunities and secure a greater share of the customers' spend. - Proactively educate customers on the advantages of choosing SanMar as their preferred supplier, emphasizing our unwavering commitment to quality, inventory, product selection, and customer satisfaction. - Collaborate with Territory Managers to share valuable insights about customers they may not have encountered before. - Assess and qualify customers for Account Executive assignment as necessary. - Enter data into Salesforce CRM with learned information about customers, creating new or enhanced opportunities for AE's and/or Territory Managers. - Serve as a product and industry expert, demonstrating profound understanding of SanMar's product offerings, marketing tools, and solutions. - Stay abreast of industry trends and competitors to provide informed advice and service to customers. - Keep customers well-informed about products, updates, new offerings, marketing programs, and opportunities to enhance their business. - Complete and meet deadlines for all lead lists, calling initiatives, and other assigned projects, achieving the expected volume of proactive customer contacts. - Participate in and contribute to various industry trade shows, effectively analyzing potential growth opportunities while enhancing customer relationships, education, and engagement. - Perform other duties as assigned. - Comply with all policies and standards. Qualifications - Associate's Degree in business, sales, or related field or equivalent experience (Preferred). - 4-6 years experience in outbound calling or inside sales preferably within the B2B sector. - Excellent communication and interpersonal skills; face-to-face, via videoconference (MS Teams, Zoom, etc.) and over the phone. - Ability to quickly learn and articulate product features and benefits. - Self-motivated and able to work independently. - Strong organizational and time management skills. - Able to manage multiple assignments and systems simultaneously. - Technical Proficiency: Proficient knowledge of Microsoft Office (Outlook, Word, Excel, Powerpoint, etc.) with strong typing and accuracy skills. - 1-3 Years experience using Salesforce, ODY. - Problem Solving: Proficiency in creatively resolving difficult or emotionally charged customer situations. - Team Player: Thrive in a team-oriented environment and contribute to a positive team dynamic. - Ability to travel 1-5 times per year (<5% of the time). Benefits - Salary Range: You`ll earn between $25.00 - $34.65 (WA, NJ); $22.88 - $31.70 (MN, NV, TX, VA); $22.00 - $30.49 (AZ, ID, FL, MT, OH) on an hourly basis, depending on experience. - Bonus: You`ll be eligible for an annual discretionary bonus up to 5% of base salary. - Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off. - Comprehensive medical, dental, and vision benefits. - 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle. - Life insurance. - Short/long-term disability coverage. - Paid maternity/paternity leave. - Pet insurance. What Should You Expect? Remote: Our standard working hours are 8:00-5:00 PST. Periodic travel may be required. The employee is regularly required to sit for extended periods while working on a computer and participating in virtual and in-person meetings. Frequent use of hands for keyboarding and standard office equipment is required. Occasional standing, walking, and reaching may be needed to attend meetings or collaborate in an office setting. The role requires the ability to perform close visual work on a computer for extended periods. The employee may occasionally lift and/or move up to 10–15 pounds. Reasonable accommodations may be available to enable individuals with disabilities to perform essential job functions.

Role Description - Assist clients with opening and maintaining trading accounts - Respond to customer enquiries via email, phone and internal support channels - Handle welcome calls and client follow-ups to ensure high customer satisfaction - Provide information about the company's trading platforms and services - Resolve back-office and account-related enquiries - Support clients with technical issues, including MetaTrader platform troubleshooting - Handle customer complaints professionally and ensure timely resolution - Liaise with internal departments to resolve customer issues efficiently - Escalate complex cases to the relevant teams when required - Support marketing activities, including campaign translations and event coordination when needed - Educate clients on products and platform functionality where appropriate - Contribute ideas to improve customer experience and support business growth Qualifications - Native or fluent Japanese (written and spoken) - Fluent English (minimum B2) - University or College degree - Strong communication and interpersonal skills - Proficiency with MS Office applications - Comfortable using CRM systems, email platforms and computer applications - Ability to work independently and within a team - Ability to work under pressure and meet deadlines - Able to work full-time during Japan business hours - Experience working with CRM systems and customer support tools Benefits - Remuneration according to qualifications and experience - Opportunity to work with an international FX/CFD brokerage - Dynamic and multicultural working environment - Opportunities for professional learning and growth - And many others!

Role Description Responsible for answering inbound calls from borrowers, third parties, and clients, answering questions, and performing loan maintenance requests. - Maintain availability to answer inbound calls daily, answering various and complex inquiries concerning all aspects of loan servicing, and handling escalated issues from junior staff. - Appropriately refer inquiries and research requests to the applicable department or staff member. - Verify and change account information, process, and forward documentation requests to various internal departments, perform and request research on tax and insurance issues, process loan payments, resolve and explain billing issues, and verify tax and insurance disbursements. - Submit requests to initiate, correct, or resolve issues of payments, tax and hazard insurance, escrow accounts, purged loan information requests, loan payoff requests, transfer and conversion, and general research on lien releases. - Prepare and send account information and other correspondence to borrowers, clients, and other third parties. - Document all activity timely and accurately in appropriate databases. - Represent “Private Label” clients by using organizational names accurately when interacting with their customers. - Comply with the Code of Conduct and successfully complete annual regulatory training requirements. - Assist with outbound telephone call projects, such as welcome calls or task completion calls. - Maintain knowledge of current policies and procedures for each department within loan servicing and each Private Label client. - Maintain a minimum of 75 incoming calls per day with at least a 90% quality score. - Identify and communicate ideas for improved workflow, enhanced automation, and increased service levels. - Successfully complete annual regulatory compliance training. - Perform other related duties as assigned. Qualifications - High school diploma or equivalent. - 1+ years in a high-volume call center. - Solid PC skills: Proficient with Microsoft applications and mortgage servicing platforms. - Strong analytical and problem-solving skills and attention to detail/accuracy. - Ability to handle complex, multiple tasks simultaneously in a fast-paced environment. - Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences, including an ability to explain complex matters to customers clearly and concisely. Requirements - Knowledge of loan processing systems. - College degree or mortgage industry experience equivalent. Benefits - Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more. - Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. - 401 (K) Plan with company match. - Paid Vacation, Sick, Personal and Holidays.

• Serve as the primary point of contact for patient inquiries related to billing statements, account balances, and financial policies • Manage inbound patient phone calls and portal/secure messages with professionalism, empathy, and timely follow-through • Handle patient escalations with care and composure, resolving concerns or routing to appropriate leadership when needed • Communicate clearly about patient financial responsibility, explaining charges in plain language that is easy to understand • Process patient payments accurately via phone, portal, and other approved payment channels • Set up and manage patient payment plans in accordance with Diana Health policies, ensuring payment arrangements are documented and tracked • Monitor payment plan adherence and proactively follow up with patients to support successful completion • Maintain accurate and thorough documentation of all account activity and patient communications • Educate patients about available financial assistance programs and eligibility criteria • Guide patients through the financial assistance application process with compassion and clarity • Review and process financial assistance applications in accordance with established policies • Collaborate with internal teams to ensure timely decisions and a seamless patient experience throughout the assistance process • Comply with all revenue cycle and patient financial services policies and procedures • Maintain strict confidentiality and HIPAA compliance in all patient interactions and documentation • Prioritize tasks effectively to meet response time standards and patient experience goals • Accurately track daily activity and meet department productivity standards as defined by management • Support special projects and initiatives as assigned by Manager or Supervisor