Role Description Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Customer Service Case Manager (Bilingual French) working fully remote in Melbourne, FL, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture. As a Customer Service Case Manager (Bilingual French), you'll play a key role in creating exceptional customer experiences for a globally recognized leader in high-quality automotive products and services. You'll build lasting relationships with customers and prospective buyers by taking the time to understand their needs, concerns, lifestyles, and preferences. Through active listening, expert guidance, and timely, personalized solutions, you'll help resolve issues with confidence and care. During a Typical Day, You’ll: - Deliver an exceptional customer experience by building trust and guiding customers through the pre-purchase journey, including vehicle information, availability, specifications, promotions, products and services, and dealer connections. - Serve as a knowledgeable resource for product information, sales inquiries, and service support while handling inbound calls, emails, and chats in a professional, courteous, and timely manner. - Actively listen to customer needs, manage interactions efficiently, and resolve inquiries and concerns using available resources, including dealerships, subject matter experts, leadership, and field service engineers. - Serve as a liaison between customers, dealerships, and internal support teams to ensure timely follow-up, issue resolution, and overall customer satisfaction. - Document customer interactions accurately, return voicemail and email messages promptly, and maintain strong organizational and written communication skills. - Utilize customer satisfaction tools, including financial assistance, service plans, maintenance plans, and payment solutions, to resolve customer concerns and strengthen brand loyalty. - Participate in business initiatives, marketing and sales projects, special events, and other activities that support departmental and organizational objectives. - Achieve established performance goals, provide feedback to support continuous improvement, and collaborate effectively with team members to ensure shared success. Qualifications - High school diploma required; an Associate or bachelor’s degree is preferred. - Bilingual English and Canadian French (Fluent) – must be able to pass verbal and written assessments. - A minimum of two (2) years of experience in customer service, call center, hospitality, public relations, or sales. - Experience in a luxury field (hospitality or brand product) is a plus. - Knowledge of the automotive industry is a plus. - Strong verbal and written communication skills. - Strong customer service, interpersonal, and relationship-building skills. - Typing skills (minimum of 30 words per minute). Requirements - Pay rate of $20.34 per hour, inclusive of the base pay of $18.34 per hour + $2.00 per hour premium for the bilingual French skill. - Health/Dental/Vision/Life Insurance, with Flexible Spending Account (FSA) and Health Savings Account (HSA) options. - Traditional 401(k) Retirement Plan. - Vacation/Sick Time and Paid Holidays. - Tuition Reimbursement Training & Development Programs (Percepta College). - Employee Assistance Program (EAP). - Employee Discount Program. - Award-Winning Employee Rewards & Recognition Program (Perci Perks). Company Description Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. - Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. - Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. - Leave it better – We take ownership and leave every process, person, and place better than we found it. - Win together – We succeed as one—celebrating, supporting, and showing up for each other. - Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

• Support the development and maintenance of relationships with stakeholders across government and the private sector • Gather customer feedback to help improve products and services • Support outreach approaches and assist in creating and updating fact sheets, online updates, and stakeholder materials • Coordinate schedules and support facilitation of meetings, briefings, presentations, virtual webinars, ad hoc training, and technical demonstrations • Assist stakeholders in planning exercises, workshops, demonstrations, and training as requested by the Government • Support stakeholder mission-critical visits and engagement activities in various locations across the United States as requested • Document stakeholder communications in an Engagement Lifecycle Management tool and help maintain documentation and deliverables • Support production of Event Summaries and Stakeholder Engagement Activity Reports • Coordinate with stakeholders to increase participation in communications efforts (e.g., User Working Group sessions)

• Receive inbound calls to support students with loan applications • Assist students and family members regarding payments, eligibility, and funding • Make a difference in supporting a student’s academic future • Work up to 9 hours daily including breaks in a fast-paced environment • Handle customer inquiries, challenges, and maintain accurate records

Role Description Help people. Work from home. Build a career with Knowledge Rhino. Knowledge Rhino is hiring experienced professionals to join our growing remote team. You'll connect with existing healthcare members, educate them about the valuable benefits already included in their health plans, and help them access services available at no additional cost. - Make outbound calls to existing healthcare members - Educate members on their plan benefits and available services - Deliver compassionate, professional customer service - Make a real difference—one conversation at a time Qualifications - Fluent in English - Outbound call center or customer service experience - Strong communication and people skills - Ability to work independently from home - Texas residency - Ability to pass a background check - A Windows 11 computer with two screens, 16 GB of RAM, a wired Internet connection, and a noise cancelling headset Benefits - 100% Remote – Work from Home - Make a meaningful impact every day - Join a supportive, growing team - Opportunities for career growth Company Description Ready to turn great conversations into meaningful impact? Apply today and grow your career with Knowledge Rhino!