Role Description A market leader within the recycling environment is looking for a highly organised and hands-on remote Operations Coordinator to support daily site and operational activities. You will play a key role in coordinating truck movements, monitoring collections and deliveries, and ensuring drivers, sites, and internal teams are aligned to keep operations running smoothly and on schedule. This is a full-time remote position offering flexible working hours. Key Responsibilities - Operations & Truck Coordination - Schedule daily truck movements for collections, deliveries, and site requirements - Monitor and track trucks throughout the day using tracking systems and driver updates - Proactively chase drivers for progress updates, ETAs, and completion confirmations - Adjust schedules in response to site changes, breakdowns, or operational delays - Ensure materials are collected, delivered, or processed according to operational plans - Driver & Site Liaison - Maintain regular communication with drivers regarding routes, site access, and instructions - Proactively resolve on-the-ground operational issues quickly and efficiently - Escalate risks or delays that may impact site productivity or customer commitments - Administration & Reporting - Maintain accurate records of truck movements, loads, and completion times - Track missed collections, delays, and operational issues - Prepare daily operational updates and basic performance reports - Ensure documentation is completed and filed correctly - Credit Control - Follow up on any outstanding overdue payments with customers Qualifications - Tertiary qualification in Supply Chain a distinct advantage - Previous experience in an operations coordination role (construction, building materials, waste, or recycling an added advantage) - Strong scheduling, tracking, and follow-up skills - Experience coordinating drivers, vehicles, or site-based operations - Confident communicator, able to follow up firmly and professionally - Strong organisational and time management skills - Experience in using tracking systems, spreadsheets, and operational tools Benefits - Fully remote position

Role Description As an Operations Coordinator, you will play a crucial role in ensuring the smooth and efficient running of our daily operations. You will work closely with our team to coordinate and manage various tasks and projects, ensuring that deadlines are met and goals are achieved. This is a fast-paced and dynamic role that requires a high level of organization, attention to detail, and the ability to multitask effectively. - Coordinate and manage projects and tasks to ensure timely and efficient completion - Monitor and track project progress and provide regular updates to stakeholders - Assist in the development and implementation of operational processes and procedures - Communicate with team members and clients to gather information and resolve issues - Manage and maintain databases and records - Conduct research and provide insights to support decision-making - Assist in the preparation of reports and presentations - Collaborate with various departments to ensure smooth communication and workflow - Identify areas for improvement and make recommendations for increased efficiency and productivity - Perform other duties as assigned by the Operations Manager Qualifications - Bachelor's degree in Business Administration, Operations Management, or a related field - Previous experience in a similar role, preferably in a technology or startup company - Excellent organizational and time-management skills - Strong attention to detail and ability to multitask - Excellent communication and interpersonal skills - Proficient in Microsoft Office and project management tools - Ability to work independently and in a team environment - Proactive and able to take initiative - Flexible and able to adapt to changing priorities - Previous experience working remotely is a plus Requirements - Full-time or Part-time availability Benefits - Competitive salary - Benefits package - Opportunities for growth and development within the company

Role Description - Interact with multiple departments, internally and externally, in representation of Billing Operations. - Monitor and analyze reports, dashboards, and metrics, identifying and communicating trends, as needed. - Prepare presentations and reports supporting recommended solutions to issues. - Responsible for working with leadership and implementation of action plans. - Collaborate with other departments and outside payers/vendors to execute solutions. - Participates in workgroups as both contributor and lead with various internal and external departments for efficiency gains and problem/payer resolution. - Assist in New Start implementations, including research, data analysis, payer review and follow up. - Meet with Regional/Medical/Reimbursement directors to communicate site updates and information on RCM Operations calls, as needed. - Provide assistance and support for multiple client contracts/locations with reporting requests, site start-ups processes, monitoring various reports, hosting calls to resolve issues, etc. - Perform quality assurance checks of processes at standard intervals, to include system issues, chart flow, etc. - Provides support to Information Technology and Information Systems teams communicating and managing operational needs. - Coordinate with Operations Analyst and Senior Management on areas of support, follow up requests, and research on areas of operational improvements. - Help facilitate projects across multiple departments. - Work special reports as needed, such as claims patterns, reimbursement trends, metric tracking. - Coordination of project documentation and assistance with tracking and monitoring various projects. - Build networking relationships both internally and externally understanding what information should be kept confidential or restricted. Qualifications - High school diploma or GED equivalent required. - Two (2) years minimum experience of related leadership and/or training with similar responsibilities required. - Prior experience performing similar reporting and/or analytical duties required. - Prior experience at a medical office and working in the Medical Billing field is preferred. - College coursework is highly desirable. - Strong organizational and leadership skills. - Excellent oral and written communication skills as well as strong interpersonal skills. - Knowledge of Billing Operations/Accounts Receivable processes and procedures. - Knowledge of and skilled with Microsoft O365 or Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). - Strong analytical skills to parse through meaningful information and filter out unneeded data. - Ability to analyze various types of reports. - Ability to use creative problem-solving skills. - Ability to define problems, collect data, establish facts, and draw valid conclusions. - Ability to read, analyze and interpret financial information and legal documents. - Ability to respond to inquiries and complaints from clients or regulatory agencies. - Ability to manage multiple tasks in a fast-paced, collaborative, and cross-functional environment. - Ability to remain organized and effectively manage competing priorities while meeting deadlines. - Ability to maintain confidentiality and compliance. Benefits - Superior health plan options. - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service). - Generous paid time off starting 3-4 weeks’ annually. - Student Loan Refinancing Discounts. - Professional and Career Development Program. - EAP and travel assistance included. - Wellness program. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

Role Description The Vice President, Operations at HSO oversees operational activities across customer-facing functions, such as: - Software support - Customer onboarding - Data conversions - Customer training - Project management - Process excellence The Vice President, Operations is responsible for: - A customer-focused approach within the organization - Transforming the overall customer experience through technology (AI) - Focused leadership, strategic planning, and operational excellence to drive growth, efficiency, and performance across the organization Key Responsibilities: - Directs the strategic vision and day-to-day execution of customer software support, onboarding, data conversion, training teams, project management, and process teams. - Develops and maintains comprehensive customer journey maps, defining key milestones from initial engagement through ongoing service and renewal. - Focuses on improving costs and customer experience through technology and offshoring, and the deployment of A.I. agents. - Connects effectively with product and engineering teams to reduce causes of support calls, training hours, and barriers to adoption. - Drives ‘just-in-time' learning for customers, reducing training hours and practice closure. - Interfaces regularly with customers through outreach, satisfaction surveys, and feedback sessions to align operational priorities with customer needs. - Identifies recurring issues or bottlenecks; plans, promotes, and implements long-term solutions that drive operational efficiency and high satisfaction scores. - Designs and manages a real-time operations dashboard tracking critical metrics (e.g., ticket resolution times, onboarding completion rates, training satisfaction) and reports progress against KPIs. - Monitors and drives performance through data and coaches direct reports and management teams to deliver timely, high-quality service; makes process or resource changes based on data analysis. - Drives automation and process excellence through six sigma or similar methodologies to reduce time to onboard, hours of practice closure, and improve customer satisfaction. - Creates and organizes knowledge to optimize team and A.I. performance. - Establishes and enforces policies, procedures, and best practices that support the company’s strategic objectives and scalable growth. - Partners cross-functionally with Product, Engineering, Sales, and Marketing to ensure smooth handoffs and a cohesive customer experience. - Leads change management efforts by communicating company vision, mission, and operational priorities to all levels of the organization. - Stays current on industry best practices in operations management, customer success methodologies, and software delivery, and educates the executive team on emerging trends. - Member of the HSO executive team. Qualifications - In-depth knowledge of the company, competitive environment, technology, and economic or social implications of organization activities. - Experience in developing strategic plans and objectives for the organization in alignment with corporate strategy. - Ability to oversee direction and approve tactical administrative or operational policies and resource allocation decisions. Requirements - Executive responsible for multiple functions, departments, and/or geographic marketplaces. - Participates in the development of corporate methods, techniques, and evaluation criteria for projects, programs, and people. - Approves budgets and schedules to meet corporate requirements. Benefits - A great place to work with fantastic people. - A career in the healthcare technology industry, with the ability to grow and realize your full potential. - Competitive compensation. - Excellent benefits package, including: - Medical, Dental, and Vision Coverage - 401K Plan with Company Match - Paid Time Off (PTO) - Paid Parental Leave - Short Term Disability - Work Life Assistance Program - Health Savings and Flexible Spending Accounts - Education Benefits - Worldwide Scholarship Program - Volunteer Opportunities - And more. - *Benefits may vary by location or status.