Role Description We are currently seeking an energetic, self-motivated professional with a positive attitude, excellent interpersonal and communication skills to join our dedicated team as a Bilingual Member Care Representative in our fast-paced, high call volume Contact Center. - The Bilingual Member Care Representative plays a critical role in our member experience by providing a variety of service functions for our members. - Works with members to best identify additional financial solutions that help to meet the member's specific needs. - Assists non-members in establishing their membership and setting up their accounts by phone. - Must be able to work a 40 hour a week variable schedule with hours between 8 a.m. and 6:05 p.m. EST Monday through Friday and on Saturdays from 8 a.m. to 2:05 p.m. EST. Qualifications - High school diploma or equivalent (GED) required. - Must read and speak Spanish fluently. - Minimum of one year experience working in a financial institution required. - Previous contact center experience helpful. - Must have experience selling and cross-selling products or services. - Must reside in one of the following states - MD, VA, PA, WVA, TX, FL, DE, IN or NC. - Must have excellent member service skills, including strong verbal and written communication skills. - Ability to demonstrate patience and professionalism in dealing with members. - Functional knowledge of Microsoft Office suite of products. - Ability to perform routine mathematical calculations. - Ability to function in a call center environment and utilize standard office equipment including but not limited to: computer, 10 key calculator, fax, copier, telephone, etc. Requirements - Must be able to work in a fast-paced environment and utilize available resources to help members. Company Description Educational Systems FCU has proudly served the education community for over 70 years. With over $1.3 billion in assets and 95,000 members, we're a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community, and we are proud of our values: trustworthy, excellence, collaborative, empowerment, and caring. Our vision is to make financial wellness and stability accessible for all the communities we serve. Our success is a result of our Ambassador's commitment to making a difference each day and helping the members of the education community achieve their financial goals and dreams.

Role Description Performs site qualification, site initiation, interim monitoring, site management and close-out visits (performed on-site or remotely) ensuring regulatory, ICH-GCP and/or Good Pharmacoepidemiology Practice (GPP) and protocol compliance. - Uses judgment and experience to evaluate overall performance of site and site staff and to provide recommendations regarding site-specific actions; immediately communicates/escalates serious issues to the project team and develops action plans. - Maintains a working knowledge of ICH/GCP Guidelines or other applicable guidance, relevant regulations, and company SOPs/processes. - Verifies the process of obtaining informed consent has been adequately performed and documented for each subject/patient as required/appropriate. - Demonstrates diligence in protecting the confidentiality of each subject/patient. - Assesses factors that might affect subject/patient’s safety and clinical data integrity at an investigator/physician site such as protocol deviation/violations and pharmacovigilance issues. - Per the Clinical Monitoring/Site Management Plan (CMP/SMP): Assesses site processes. - Conducts Source Document Review of appropriate site source documents and medical records. - Verifies required clinical data entered in the case report form (CRF) is accurate and complete via review of site source documents and medical records. - Applies query resolution techniques remotely and on site, and provides guidance to site staff as necessary, driving query resolution to closure within agreed timelines. - Utilizes available hardware and software to support the effective conduct of the clinical study data review and capture. - Verifies site compliance with electronic data capture requirements. - May perform investigational product (IP) inventory, reconciliation and reviews storage and security. - Verifies the IP has been dispensed and administered to subjects/patients according to the protocol. - Verifies issues or risks associated with blinded or randomized information related to IP. - Applies knowledge of GCP/local regulations and organizational procedures to ensure IP is appropriately (re)labelled, imported and released/returned. - Routinely reviews the Investigator Site File (ISF) for accuracy, timeliness and completeness. - Reconciles contents of the ISF with the Trial Master File (TMF). - Ensures the investigator/physician site is aware of the requirement of archiving essential documents in accordance with local guidelines and regulations. - Documents activities via confirmation letters, follow-up letters, trip reports, communication logs, and other required project documents as per SOPs and Clinical Monitoring Plan/Site Management Plan. - Supports subject/patient recruitment, retention and awareness strategies. - Enters data into tracking systems as required to track all observations, ongoing status and assigned action items to resolution. - Understands project scope, budgets, and timelines for own and others’ activities in the clinical team; manages site-level activities/communication to ensure project objectives, deliverables and timelines are met. - Must be able to quickly adapt to changing priorities to achieve goals/targets. - May act as primary liaison with project site personnel, or in collaboration with Central Monitoring Associate. - Ensures all assigned sites and project-specific site team members are trained and compliant with applicable requirements. - Prepares for and attends Investigator Meetings and/or sponsor face to face meetings. - Participates, and may, with supervision, lead, global clinical monitoring/project staff meetings (inclusive of Sponsor representation, as applicable) and attends clinical training sessions according to the project specific requirements. - Provides guidance at the site and project level towards audit readiness standards and supports preparation for audit and required follow-up actions. - May provide training or mentorship to more junior level CRAs. - May perform training and sign off visits for junior CRA staff, as assigned. - May be mentored and assigned clinical operations lead tasks under supervision of an experienced Clinical Operations Lead (COL), or operational line manager. - For Real World Late Phase (RWLP), the Sr. CRA I will use the business card title of Sr. Site Management Associate I. - Additional responsibilities include: - Site support throughout the study lifecycle from site identification through close out. - Knowledge of local requirements for real world late phase study designs. - Chart abstraction activities and data collection. - As required, collaborate and build relationships with Sponsor and other affiliates, medical science liaisons and local country staff. - Identify and communicate out of scope activities to Lead CRA/Project Manager. - Proactively suggest potential sites based on local knowledge of treatment patterns, patient advocacy and Health Care Provider (HCP) associations. - Identify operational efficiencies and process improvements. - Develop country level informed consent forms. - Collaborate with RWLP Regulatory team to ensure updated regulatory information is applied and shared. - Participate in bid defense meetings. Qualifications - Bachelor’s degree or RN in a related field or equivalent combination of education, training and experience. - Knowledge of Good Clinical Practice/ICH Guidelines and other applicable regulatory requirements. - Must demonstrate good computer skills and be able to embrace new technologies. - Excellent communication, presentation and interpersonal skills. - Basic level of critical thinking skills expected. - Ability to manage required travel of up to 75% on a regular basis. Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Role Description We are currently seeking a Bilingual Case Manager (English/Spanish) to join one of our client firms. This role is ideal for an experienced personal injury professional who is passionate about client service, thrives in a fast-paced environment, and is looking for a long-term opportunity with a growing U.S. law firm. - Manage a caseload of personal injury cases from intake through resolution. - Serve as the primary point of contact for clients, providing regular updates and ensuring an excellent client experience. - Coordinate medical treatment, request medical records, and manage billing documentation. - Work closely with attorneys to keep cases moving efficiently and support overall case strategy. - Draft correspondence, case summaries, and other legal documents. - Communicate professionally with insurance adjusters, medical providers, and other third parties. - Track deadlines, follow-ups, and important case milestones. - Maintain accurate and organized case files within the firm's case management system. - Assist with settlement preparation, including collecting supporting documentation and resolving outstanding balances. - Provide additional administrative and case management support as needed. Qualifications - Must be located outside of the United States (international applicants only). - Fluent in both English and Spanish (written and spoken) required. - Personal injury law firm experience is strongly preferred. - Previous experience as a Case Manager or in a similar legal support role is preferred. - Strong understanding of personal injury case workflows, medical treatment coordination, and settlement processes. - Excellent written and verbal communication skills. - Highly organized with exceptional attention to detail. - Able to manage multiple cases and deadlines in a fast-paced environment. - Proficient with Microsoft Office, Google Workspace, and legal case management software. - Reliable high-speed internet connection and a dedicated remote workspace. Requirements - Full-time availability. - Must be available to work during US hours. Benefits - 100% remote position. - Long-term opportunity with a U.S.-based personal injury law firm. - Supportive and collaborative team environment. - Opportunities for professional growth and career advancement. - Competitive compensation based on experience.

• Support the commercial estimating process by preparing accurate quantity takeoffs. • Perform back-end pricing by sourcing materials and equipment for bids. • Obtain current pricing and product availability from suppliers. • Review project plans to identify required materials and quantities. • Assist in developing and maintaining a material and cost database. • Collaborate with the estimating team to ensure bids are accurate and complete. • Maintain organized estimating records and support improvement of estimating processes.