Role Description We are seeking a compassionate and detail-oriented Bilingual RN Case Manager to join our team. This role is responsible for delivering comprehensive case management services across the continuum of care. The RN Case Manager will assess, plan, implement, coordinate, monitor, and evaluate care for assigned consumers, ensuring quality outcomes and cost-effective treatment. This role is based in our Dubuque office and is also available remotely. - Provide telephonic case management and utilization review for assigned consumers. - Develop, implement, and monitor individualized care plans to ensure quality and cost-effective outcomes. - Collaborate with healthcare providers, payors, and internal teams to coordinate care. - Serve as a liaison between consumers and benefit administrators, ensuring clear communication and support. - Track and report case outcomes, including cost savings and quality improvements. Qualifications - Bilingual: the ability to speak Spanish. - Education: RN licensure in the State of Iowa required. BSN or higher preferred. - Experience: Minimum 2 years of clinical practice. Case management or utilization review experience strongly preferred. - Skills: Strong communication, problem-solving, and computer skills. Ability to work independently. Benefits - Most benefits start day 1 - Medical, Dental, Vision Insurance - Flex Spending or HSA - 401(k) with company match - Profit-Sharing/Defined Contribution (1-year waiting period) - PTO/Paid Holidays - Company-paid ST and LT Disability - Maternity Leave/Parental Leave - Subsidized Parking - Company-paid Term Life/Accidental Death Insurance Company Description At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in. As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.

Title: LICSW- *Bilingual in Spanish Required/Hybrid* Location: Beth Israel Lahey Health Specialty Care Job Description: When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Description: This position encompasses the following duties: - Advocate for patient needs by conducting ongoing psychosocial needs assessments and communicating these needs to the treatment team - Plan and implement appropriate inpatient disposition in collaboration with the treatment team - Effectively identify patient, family, institutional and community barriers to discharge or transitions in treatment. Coordinate referrals and facilitate transitions in treatment while addressing the barriers identified - Coordinate the development and formulation of psychosocial and case management needs assessments through available resources in the community - Facilitate and/or provide direct clinical therapeutic interventions to prevent relapse and ensure continuity of care based on physician care plans - Provide information/education to patients and their families/significant others regarding illness, recovery and treatment options - Work collaboratively and professionally with the treatment team in maintaining a collaborative relationship with the outside providers and the reimbursement team to optimize the provision of high-quality patient care Qualifications: - Master’s Degree in social work required with a current valid LICSW - Bilingual (Spanish speaking) required. Exhibits ability to be competent in the following areas: - Individual case management and knowledge of managed care - De-escalation/restraint management techniques - Motivational Interviewing and short-term treatment techniques - Strong ability to assess and evaluate patient needs and develop treatment plans to address the identified needs. - Strong organizational skills - Ability to be flexible in a fast-paced work environment - Brief family interventions as required Schedule: - Full-time/ 40 hours/ Potential travel between Lynn and Salem practices- Hybrid *3 days on-site, 2 days remote* Pay Range: $41.00 - $53.00 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

Role Description The Remote Office Assistant will provide phone-based and administrative support to Special Touch Home Care's office team. The ideal candidate will be comfortable handling incoming calls, documenting information accurately, assisting with scheduling and administrative coordination, and communicating professionally with patients, caregivers, clients, staff, and management. This role requires strong communication skills in both English and Russian, excellent attention to detail, and the ability to work independently while remaining responsive and connected to the team throughout the day. Job Duties - Answer and manage incoming calls from patients, caregivers, clients, and staff - Provide professional communication and support in both English and Russian - Document calls, messages, and interactions accurately and promptly - Assist with scheduling support and administrative coordination - Complete reports, data entry, and other office-related tasks - Communicate effectively with management and team members - Handle time-sensitive matters with professionalism, discretion, and attention to detail - Follow company procedures and maintain organized records - Support daily operational needs as assigned Qualifications - Fluent English, spoken and written - Fluent Russian, spoken and written - Strong communication and customer service skills - Professional phone etiquette - Excellent organizational and multitasking abilities - Strong computer skills and ability to learn new systems quickly - Reliable high-speed internet connection - Ability to work independently and manage responsibilities effectively - Dependable, responsive, and available during scheduled working hours Preferred Qualifications - Experience in customer service, administrative support, call center operations, healthcare coordination, interpretation, or translation - Experience working remotely - Experience supporting U.S.-based businesses - Spanish language skills are a plus Schedule - Monday through Friday - 9:00 AM – 5:00 PM Eastern Time / New York Time - Approximately 35–40 hours per week Compensation & Growth - $12 USD per hour - 18,000 ARS per hour - Weekly payments - Long-term opportunity - Potential for increased responsibilities and compensation based on performance and tenure Engagement Type - Independent Contractor Language Requirements - English required - Russian required - Spanish preferred

• Greeting patients with a friendly and professional demeanor. • Managing appointment schedules and coordinating bookings. • Assisting patients with paperwork and payments. • Answering phone calls and addressing patient inquiries. • Collaborating with radiologists, technologists, and other healthcare staff to ensure efficient workflow. • Maintaining accurate records and managing the center’s database systems. • Helping maintain a clean, welcoming environment in the reception area. • Scheduling appointments for the broader operations team. • Order entry • Schedule patients (excluding Express MRI) • Handle incoming emails • Restore/retrieve imaging as needed • Confirm appointments with patients • Provide imaging center updates • Support day-to-day market operations • Assist with BPO coordination and oversight to help ensure workflows are running efficiently • Deliver fast, responsive customer service across our patients providers and attorneys • Update patient information in our Product across assigned buckets with attention to detail and speed.