• Support design and innovation project activities. • Structure complex problems and identify opportunities through active listening to partners and users. • Facilitate Design Thinking processes (or other methodologies), leading workshops and activities to solve critical challenges. • Map user journeys and operational or project workflows. • Translate technical requirements and user needs into solutions that are understandable for managers, supporting decision making. • Develop data and information visualizations (dashboards and infographics) to monitor results. • Rapidly validate solutions and prototypes, collecting feedback for continuous improvement of projects. • Monitor the progress of initiatives and support delivery tracking.

• Apply strong visual storytelling principles to support engagement and comprehension across platforms. • Design and adapt assets for digital campaigns, including social graphics, email visuals, landing page elements, and internal communications. • Design and execute high-quality print assets including flyers, brochures, signage, posters, and event materials. • Edit and produce short-form video and multimedia content for enrollment campaigns, social media, testimonial videos, and school marketing initiatives. • Create basic motion graphics, multimedia assets, and video adaptations across marketing channels. • Use AI-assisted creative tools to support concepting, image generation, video creation, and creative exploration. • Partner closely with designers, copywriters, content strategists, marketing managers, and project managers to deliver cohesive creative. • Contribute to templates, design systems, and workflows that improve consistency and efficiency. • Ensure consistent brand application across schools, campaigns, and formats. • Maintain organized files, versioning, and creative asset libraries. • Participate constructively in critiques and feedback cycles. • Manage multiple projects while meeting deadlines and maintaining quality standards

• Du gestaltest Creative-Kampagnen für Mawave’s eigene digitalen Kanäle: Social-Media-Kanäle (Statics, Videos, UGC und Animationen), Newsletter und die Website. • Du erstellst kreative Konzepte für Mawave’s Events (Einladungen bis hin zu Messestand-Design) und PR Aktionen. • Mit deiner Erfahrung kümmerst du dich um Bildsprache, Bildbearbeitung & Shooting-Begleitung. • Im Bereich Videoediting cuttest und gradest du Social Media Posts und Award Videos. • Zusammen im Team geht es an die visuelle Recherche und kreative Ideenentwicklung für Marketing Kampagnen. • Du erstellst aussagekräftiges Storytelling, um unsere Kunden-Projekte nach außen zu tragen (Speakings, Case Studies, Pitch-Präsentationen). • Die Weiterentwicklung der Mawave-CI liegt mit in deiner Verantwortung. • Bei Freier Kapazität: Offenheit für Unterstützung in unseren Projetkteams auf Kunden langfristig: Pitch-Support > Slideerstellung. • Die Kreation von Mawave Merch für die Crew, Events oder das Office liegt ebenfalls in deiner Verantwortung.

Role Description As an Instructional Designer working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. Instructional Designer analyzes the training needs for client-based programs. Works closely with clients to assess, develop, and implement training materials. Designs and develops new hire, cross-training, and other training materials using ADDIE and other curriculum development methodology. Evaluates and administers traditional and eLearning training solutions using various multimedia formats and authoring tools. Assesses content development effectiveness to enhance training content as needed. Partners with Operations, Clients, and all other stakeholders to build knowledge checks, assessments, and training recommendations when needed. During a Typical Day, You’ll: - Design, Development, and Implementation (60%) - Design and develop learning objectives and outcomes. - Partner with internal and external clients to create and edit training materials. - Select the most effective instructional methods for delivery, including but not limited to, eLearning, Self-Paced Training, Instructor-Led Training (ILT), or Virtual ILT delivery methods. - Design and develop facilitator and participant material for new hire, continuous, and cross-training by project. - Design practical application scenarios including practical application exercises, role-plays, case studies, games, and simulations. - Develop and maintain knowledge artifacts to be used in both training and production. - Develop and conduct Train-The-Trainer (TTT) sessions. - Maintain source materials and final content in a shared location (SharePoint) for future development needs. - Project and Program Management (20%) - Develop timelines and project plans for development, deliver project plans, and receive approval of timelines. - Partner with all customers (internal and external) to identify training needs by program. - Schedule and lead regular project meetings with all clients (internal and external) to include communication of project status and development. - Training Analysis/Evaluation (20%) - Conduct Front End Analysis (FEA) to identify curriculum objectives and development needs. - Conduct analysis on operational performance to identify knowledge gaps. - Develop training action plans for individuals and groups based on performance needs. - Measure the effectiveness of training and modify content when gaps are identified. - Develop evaluations of content that are linked to the performance objectives to aid in validating content effectiveness. Qualifications - Bachelor’s Degree (preferably in Instructional Design, Education, Adult Learning/Training, Graphic Arts, or other related educational fields) and relevant curriculum design experience required, or a combination of education and experience. - ISD Certifications are highly desirable. - Certifications in design programs (Articulate, Camtasia, Captivate, etc.) are highly desirable. - Minimum of 3 years of professional training and development experience. - 1-3 years of Instructional or Curriculum Design preferred. - Call Center experience is preferred. Requirements - Strong project management and organizational skills. - Ability to work with all levels of employee and management. - Creativity. - Ability to work in a fast-paced environment. - Ability to develop training material with short timelines. - Excellent writing, communication, and presentation skills. - Detail oriented. - Positive attitude. - Ability to prioritize business requests and self-manage workload and timelines. - Advanced computer skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, etc.). - Design skills: Online design tools (Articulate Storyline 360, Camtasia, Captivate), and Photoshop, etc. - Analytical, design and development skills. - Maintain a positive work environment that fosters team performance. - Background in using methodologies like Kirkpatrick or Gagne to design and measure training effectiveness. Benefits - Health/Dental/Vision/Life Insurance. - Flexible Spending Account (FSA) and Health Savings Account (HSA). - 401(k) with company match. - Vacation/Sick Time and Paid Holidays. - Tuition Reimbursement. - Employee Assistance Program. - Employee Discount Program. - Training and Development Programs (Percepta College). - Employee Rewards Program (Perci Perks). Company Description Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. - Culture of Service – to be treated like you are the customer from day one. - Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges the value in your contributions. - Respect – a team that is accountable, dependable and gives you their full attention. - Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization. - Career Growth – lots of learning opportunities for aspiring minds. - Diversity – be a part of our growing diverse and community-minded organization that is all about having fun! - Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs provide incentives and promote physical, mental, and financial wellness.