Role Description As an Instructional Designer working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. Instructional Designer analyzes the training needs for client-based programs. Works closely with clients to assess, develop, and implement training materials. Designs and develops new hire, cross-training, and other training materials using ADDIE and other curriculum development methodology. Evaluates and administers traditional and eLearning training solutions using various multimedia formats and authoring tools. Assesses content development effectiveness to enhance training content as needed. Partners with Operations, Clients, and all other stakeholders to build knowledge checks, assessments, and training recommendations when needed. During a Typical Day, You’ll: - Design, Development, and Implementation (60%) - Design and develop learning objectives and outcomes. - Partner with internal and external clients to create and edit training materials. - Select the most effective instructional methods for delivery, including but not limited to, eLearning, Self-Paced Training, Instructor-Led Training (ILT), or Virtual ILT delivery methods. - Design and develop facilitator and participant material for new hire, continuous, and cross-training by project. - Design practical application scenarios including practical application exercises, role-plays, case studies, games, and simulations. - Develop and maintain knowledge artifacts to be used in both training and production. - Develop and conduct Train-The-Trainer (TTT) sessions. - Maintain source materials and final content in a shared location (SharePoint) for future development needs. - Project and Program Management (20%) - Develop timelines and project plans for development, deliver project plans, and receive approval of timelines. - Partner with all customers (internal and external) to identify training needs by program. - Schedule and lead regular project meetings with all clients (internal and external) to include communication of project status and development. - Training Analysis/Evaluation (20%) - Conduct Front End Analysis (FEA) to identify curriculum objectives and development needs. - Conduct analysis on operational performance to identify knowledge gaps. - Develop training action plans for individuals and groups based on performance needs. - Measure the effectiveness of training and modify content when gaps are identified. - Develop evaluations of content that are linked to the performance objectives to aid in validating content effectiveness. Qualifications - Bachelor’s Degree (preferably in Instructional Design, Education, Adult Learning/Training, Graphic Arts, or other related educational fields) and relevant curriculum design experience required, or a combination of education and experience. - ISD Certifications are highly desirable. - Certifications in design programs (Articulate, Camtasia, Captivate, etc.) are highly desirable. - Minimum of 3 years of professional training and development experience. - 1-3 years of Instructional or Curriculum Design preferred. - Call Center experience is preferred. Requirements - Strong project management and organizational skills. - Ability to work with all levels of employee and management. - Creativity. - Ability to work in a fast-paced environment. - Ability to develop training material with short timelines. - Excellent writing, communication, and presentation skills. - Detail oriented. - Positive attitude. - Ability to prioritize business requests and self-manage workload and timelines. - Advanced computer skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, etc.). - Design skills: Online design tools (Articulate Storyline 360, Camtasia, Captivate), and Photoshop, etc. - Analytical, design and development skills. - Maintain a positive work environment that fosters team performance. - Background in using methodologies like Kirkpatrick or Gagne to design and measure training effectiveness. Benefits - Health/Dental/Vision/Life Insurance. - Flexible Spending Account (FSA) and Health Savings Account (HSA). - 401(k) with company match. - Vacation/Sick Time and Paid Holidays. - Tuition Reimbursement. - Employee Assistance Program. - Employee Discount Program. - Training and Development Programs (Percepta College). - Employee Rewards Program (Perci Perks). Company Description Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. - Culture of Service – to be treated like you are the customer from day one. - Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges the value in your contributions. - Respect – a team that is accountable, dependable and gives you their full attention. - Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization. - Career Growth – lots of learning opportunities for aspiring minds. - Diversity – be a part of our growing diverse and community-minded organization that is all about having fun! - Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs provide incentives and promote physical, mental, and financial wellness.

Role Description We're looking for a Lead Designer to lead a brand-new, dedicated creative team supporting a global enterprise B2B technology client. In this role, you'll establish the visual standards, creative systems, and team workflows that power a high-volume, multi-channel content program. You'll lead and mentor designers and motion designers while partnering closely with strategy, production, editing, and account teams to deliver exceptional creative that balances consistency, scalability, and innovation. - Set the Creative Vision: Establish and maintain the creative standard across static design, display advertising, email, HTML5 banners, motion, and digital campaigns, ensuring every deliverable reflects premium craft and brand excellence. - Lead and Inspire the Team: Manage, mentor, and develop designers and motion designers through thoughtful creative direction, constructive feedback, and ongoing coaching that helps the team do its best work. - Build Creative Systems That Scale: Develop design systems, templates, workflows, review processes, and quality standards that enable consistent, high-quality creative production across multiple campaigns. - Direct Creative Execution: Translate client brand guidelines and campaign objectives into compelling visual concepts, storyboards, and creative direction that resonate across digital platforms. - Champion Brand Excellence: Ensure creative work remains cohesive, platform-appropriate, and aligned with brand standards while continually raising the quality of the team's output. - Collaborate Across Disciplines: Partner closely with Video Editors, Motion Designers, Copywriters, Creative Strategists, Project Managers, and Account teams to bring integrated campaigns from concept through execution. - Work Smarter with AI: Leverage AI-assisted creative tools and scalable workflows where they improve efficiency, while applying thoughtful creative judgment to deliver polished, brand-right work. Qualifications - 6+ years of experience in art direction, digital design, or creative leadership within an agency or fast-paced marketing environment. - Experience leading, mentoring, or managing creative teams while fostering collaboration and creative growth. - A portfolio showcasing exceptional work across digital campaigns, display advertising, design systems, email, and motion storyboards. - Advanced proficiency in Figma and Adobe Creative Suite, with the ability to direct motion design and collaborate effectively with animation teams. - Experience building scalable creative systems, templates, workflows, and production processes. - Strong understanding of typography, composition, branding, visual storytelling, and digital design best practices. - Ability to translate brand guidelines into elevated, platform-specific creative that feels thoughtful and original. - Excellent communication, collaboration, and presentation skills with experience working across cross-functional teams. - A proactive, builder mindset with enthusiasm for shaping new processes, teams, and ways of working. Requirements - Bonus Points If You Have: - Experience supporting enterprise technology, SaaS, or B2B brands. - Experience leading large-scale display advertising or HTML5 banner programs. - Background in performance marketing or agency creative environments. - Experience designing for SaaS platforms, digital products, or UI-driven brands. - Familiarity with AI-powered creative tools and workflows. Benefits - Medical, Dental, Vision, Short/Long-Term Disability, Life/AD&D - 401k - Employer match - HSA - Employer contributes - Flexible Vacation & PTO plan - Paid Maternity / Paternity - Paid Holidays - Remote/Flex day schedule - Laid back office environment - The coolest team ;) - Fun company events & off-sites - Salary Range: $73,000 - $85,000

Role Description We're looking for a Senior Designer to join a brand-new, dedicated creative team supporting a global enterprise B2B technology client. In this role, you'll help define the visual standards for a high-volume creative program, building scalable design systems while creating best-in-class work across digital channels. You'll partner closely with the Art Director, Motion Design team, editors, and strategists to bring compelling creative to life while mentoring fellow designers and helping shape the team's creative foundation. - Set the Creative Standard: Create exceptional digital creative across static ads, display banners, email, landing pages, and motion storyboards that establish the visual quality bar for the team. - Build Design Systems That Scale: Develop reusable templates, design systems, components, and workflows that enable consistent, efficient creative production across multiple campaigns. - Elevate Creative Excellence: Provide thoughtful feedback, mentor fellow designers, and help maintain a high standard of craft across every deliverable. - Bring Ideas to Life: Develop visual concepts, campaign assets, and storyboards that support motion, video, and digital experiences while ensuring every design communicates clearly and effectively. - Champion Brand Consistency: Translate brand guidelines into elevated, platform-specific creative that feels fresh, engaging, and cohesive across every touchpoint. - Collaborate Across Creative Teams: Partner with Art Directors, Motion Designers, Video Editors, Copywriters, and Creative Strategists to bring integrated campaigns from concept through execution. - Work Smarter with AI: Leverage AI-assisted creative tools and templated workflows where they enhance efficiency while applying strong design judgment to deliver polished, brand-right creative. Qualifications - 5+ years of experience in digital design, advertising, or creative marketing with a portfolio showcasing exceptional work across digital campaigns. - Advanced proficiency in Figma and Adobe Creative Suite, with the ability to produce polished, production-ready creative. - Experience designing static advertising, display campaigns, email, landing pages, and visual concepts for digital marketing. - Experience building design systems, templates, and scalable creative processes. - Strong understanding of typography, layout, composition, color, and visual hierarchy. - Ability to translate established brand guidelines into elevated, platform-appropriate creative solutions. - Experience mentoring designers or providing creative feedback within collaborative teams. - Strong communication skills with a proactive, collaborative approach to problem-solving. - Experience designing and building emails in Marketo or a comparable email service platform is highly preferred. Requirements - Bonus Points If You Have: - Experience supporting enterprise technology, SaaS, or B2B brands. - Experience creating or adapting HTML5 display banners using Google Web Designer, Celtra, or similar tools. - Motion design or animation experience using Adobe After Effects. - Experience designing for digital products, SaaS platforms, or UI-based experiences. Benefits - Medical, Dental, Vision, Short/Long-Term Disability, Life/AD&D - 401k - Employer match - HSA - Employer contributes - Flexible Vacation & PTO plan - Paid Maternity / Paternity - Paid Holidays - Remote/Flex day schedule - Laid back office environment - The coolest team ;) - Fun company events & off-sites - Salary Range: $64,000 - $75,000

Role Description We're looking for a Senior Motion Designer to join a brand-new, dedicated creative team supporting a global enterprise B2B technology client. In this role, you'll help define how motion comes to life across the program, establishing creative standards, building scalable systems, and producing premium work that engages technical and executive audiences alike. You'll collaborate closely with the Art Director, designers, editors, and cross-functional partners while mentoring teammates and helping shape a motion practice built for scale. - Set the Creative Standard: Create polished, high-impact motion graphics that establish the quality bar across typography, layout, compositing, transitions, UI animation, and storytelling. - Build Motion Systems That Scale: Develop reusable After Effects templates, animation guidelines, and HTML5 display standards that enable efficient, consistent production across high-volume creative programs. - Own HTML5 Motion Design: Lead the creation of animated HTML5 display ads, banner systems, and ad platform specifications, ensuring every asset meets technical requirements, performance standards, and brand expectations. - Bring Technical Stories to Life: Design and animate UI interactions, product demonstrations, explainer content, and kinetic typography that simplify complex enterprise technology concepts into engaging visual experiences. - Collaborate Across Creative Teams: Partner closely with the Art Director, Senior Video Editor, designers, copywriters, and strategists to bring concepts from storyboard to final execution while maintaining a consistent visual language. - Mentor and Elevate Craft: Provide thoughtful creative direction, feedback, and technical guidance that helps motion designers strengthen their skills and maintain high-quality execution across the team. - Work Smarter with AI: Leverage AI-assisted tools and emerging creative technologies where they enhance efficiency, while applying strong creative judgment to determine when traditional motion design delivers the best result. Qualifications - 5+ years of professional motion design experience with a portfolio or demo reel showcasing polished, high-end creative work. - Advanced expertise in Adobe After Effects and strong proficiency in Adobe Premiere Pro. - Exceptional understanding of typography, composition, animation principles, pacing, and UI-driven motion design. - Experience creating animated HTML5 display advertising, banner systems, and assets that meet platform specifications and performance requirements. - Experience developing motion templates, design systems, and scalable production workflows. - Strong collaboration and communication skills with experience working across multidisciplinary creative teams. - A proactive, solutions-oriented mindset with the ability to work independently while mentoring others and helping shape evolving creative processes. - Comfort leveraging AI-powered creative tools to improve workflows while maintaining exceptional creative quality. Requirements - Bonus Points If You Have: - Experience supporting enterprise technology, SaaS, or other B2B brands. - Experience with 3D motion design using Cinema 4D, Blender, or similar tools. - Strong design foundation with experience in Figma and Adobe Creative Suite. - Experience working within high-volume, multi-campaign creative production environments. Benefits - Medical, Dental, Vision, Short/Long-Term Disability, Life/AD&D - 401k - Employer match - HSA - Employer contributes - Flexible Vacation & PTO plan - Paid Maternity / Paternity - Paid Holidays - Remote/Flex day schedule - Laid back office environment - The coolest team ;) - Fun company events & off-sites - Salary Range: $70,500 - $83,000