• Berufsbezogene Anleitung und Begleitung unserer Haushaltshilfen – Unterstützung unseres Teams im Arbeitsalltag • Durchführung von Erstgesprächen mit Kunden und Angehörigen – zur fachlichen Einschätzung und Bedarfsklärung • Psychosoziale Begleitung – als fachkompetente Ansprechperson in herausfordernden Situationen im Arbeitsalltag • Moderation von Fall- und Teambesprechungen – zur Sicherstellung einer guten Zusammenarbeit • Durchführung von Schulungen und Fortbildungen – zur Weiterentwicklung der Mitarbeitenden • Mitwirkung an der Qualitätssicherung und Dokumentation nach § 45a SGB XI und HmbPEVO – zur Einhaltung gesetzlicher Anforderungen • Flexible Durchführung – persönlich, telefonisch und digital möglich. Eine ausschließlich digitale Tätigkeit ist nicht vorgesehen

• Conduct intake assessments to evaluate Member readiness and determine appropriate level of care • Facilitate group and one-on-one counseling sessions using Affect’s evidence-based curriculum • Provide crisis support and coordinate appropriate referrals when needed • Maintain timely, accurate documentation in our electronic medical record (EMR) system • Collaborate with clinical supervisors on individualized treatment and discharge planning • Ensure compliance with HIPAA and all relevant state regulations • Applicants must be licensed in their respective state, and all credentials must be verified through the State Board’s website as part of the application process

• Working from your secure and distraction-free home office, certified Substitute Counselors will virtually support the learning program for students in Connections Academy schools across the country. • Consult frequently and regularly with students, Learning Coaches and school personnel to ensure that each child successfully completes his/her instructional program. • Act as counselor of record at various Connections Academy schools during periods of short- or long-term absences or vacancies ranging from, but not limited to, 2-20 weeks, with the average assignment being 8-12 weeks in length. • When on assignment, be online and available to students, parents, and school staff Monday through Friday from 8:00 am to 4:00 pm in the time zone of the school to: • Communicate with parents, students and teachers on a regular basis to develop and update individualized learning plans and schedules, provide feedback on student work, suggest instructional approaches and strategies, monitor completion of assignments, and verify student learning. • Review transcripts and use those to determine appropriate student course placements per school requirements. • Support student social-emotional learning through individual and small group sessions. • Prepare students for their next steps following graduation. • Complete all grading, generate progress reports, and conduct parent conferences in a timely manner, as instructed by the school. • Support the instructional program through a combination of synchronous and asynchronous web conferencing sessions (LiveLessons). • Support students and parents with alternate instructional strategies and provide assistance with daily assignments and projects. • Keep student records and data up to date, including cumulative files, online student and family information, attendance accounting, and student logs. • When not on assignment, actively check email to remain informed of upcoming assignments and important Substitute Services updates. • Meet at least monthly with an assigned Substitute Services supervisor via video conferencing software, whether on or off assignment. • Complete required professional learning targeted at individual needs throughout the year. • Maintain active certifications.

• Serve as a trusted guide for students explaining University policies, Financial Aid guidelines, and Title IV regulations in a clear, supportive way • Provide personalized, student-centered support to help each learner stay on track toward their goals • Manage your student caseload with care, using sound judgment and proactive communication • Manage student Accounts Receivable, including document collection, student payments, and financial aid • Monitor and facilitate voucher collection and submission for processing by the student finance team • Facilitate appropriate referrals to other departments and campus resources • Navigate multiple systems and reports to stay informed and ensure seamless student support • Communicate with students across channels, phone, email, video, and chat, offering timely, professional, and friendly service • Handle escalated student concerns effectively, turning challenges into solutions • Execute outreach and communication strategies that strengthen engagement and student success • Monitor academic progress, identify at-risk populations, and provide resolutions to assist students in successful program completion • Use coaching techniques to build strong relationships and motivate students toward graduation • Offer creative ideas and resources that boost student satisfaction, persistence, and achievement • Collaborate across departments to deliver a connected, positive student experience • Share University updates, assist with departmental initiatives, and contribute to special projects • Maintain consistent and reliable attendance to fulfill the requirements of this position • Perform other duties as assigned