Located in San Diego, California, National University (NU) is veteran-founded, military-friendly nonprofit university. Since it was established by retired U.S.
Academic and Finance Counselor I
Location
United States
Posted
10 days ago
Salary
$21 - $24 / hour
Seniority
Senior
Job Description
Academic and Finance Counselor I
National University
• Serve as a trusted guide for students explaining University policies, Financial Aid guidelines, and Title IV regulations in a clear, supportive way • Provide personalized, student-centered support to help each learner stay on track toward their goals • Manage your student caseload with care, using sound judgment and proactive communication • Manage student Accounts Receivable, including document collection, student payments, and financial aid • Monitor and facilitate voucher collection and submission for processing by the student finance team • Facilitate appropriate referrals to other departments and campus resources • Navigate multiple systems and reports to stay informed and ensure seamless student support • Communicate with students across channels, phone, email, video, and chat, offering timely, professional, and friendly service • Handle escalated student concerns effectively, turning challenges into solutions • Execute outreach and communication strategies that strengthen engagement and student success • Monitor academic progress, identify at-risk populations, and provide resolutions to assist students in successful program completion • Use coaching techniques to build strong relationships and motivate students toward graduation • Offer creative ideas and resources that boost student satisfaction, persistence, and achievement • Collaborate across departments to deliver a connected, positive student experience • Share University updates, assist with departmental initiatives, and contribute to special projects • Maintain consistent and reliable attendance to fulfill the requirements of this position • Perform other duties as assigned
Job Requirements
- Bachelor’s degree preferred
- Minimum of three (3) years of related experience in recruiting, advising, student services, retention, academic counseling, marketing, educational services, or customer service required
- Experience in a fast-paced, student or customer-focused environment preferred
- Background in academic advising and course enrollment within a college or university setting preferred
- Experience supporting online students preferred
- Experience with Financial Aid or Title IX regulations preferred
- Experience interpreting and ensuring compliance with federal regulations and guidelines preferred
- Experience in higher education and technology-driven environments preferred
Benefits
- medical
- dental
- vision
- 403b with match
- paid holidays
- PTO
- free education benefits
- growth opportunities
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