Job Description Amazing Career Moments Happen Here Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible. Position Overview We're searching for an Associate Cloud Operations Engineer to join our Cloud Services team in a remote work setting. To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun. What You'll Do Liaise with Development, Support, and Implementation to provide the best possible experience to our clients. Create documentation for policies and procedures used in the department for software installations, server configurations, or troubleshooting. Work closely with other Cloud Services groups to resolve issues or help with configuration changes/testing. Work in SQL, performing activities like database backups, restores, and running scripts. P erforms other duties as assigned by the immediate manager or the management team We're Excited to Learn More About You 3+ years of technical support experience in a Windows domain environment, including troubleshooting simple to complex software/hardware issues. This role operates as a 4x10 from Thursday - Sunday, 8:00 AM - 6:30 PM CT Experience with Microsoft Windows Server and desktop operating systems. Working knowledge of scripting for administrative tasks (VB Script, PowerShell, or Command Line batch files), additional Microsoft products, including SQL Server Management Studio Working knowledge of TCP/IP and network troubleshooting Highly organized with excellent time management skills Excellent written communication skills Associate degree in Information Technology, Information Systems, or related field; or equivalent Location Candidate will need to reside in the United States, working arrangement will be hybrid/remote We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses, as well as candidates without a degree or a background in tech, to apply! When You Join Team Applied, You Can Expect: A culture that values who you are A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day: Medical, Dental, and Vision Coverage Holiday and Vacation Time Health & Wellness Days A Bonus Day for Your Birthday Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/ Our targeted starting base salary in the United States for this position ranges from $55,000 - $75,000 USD . To determine a new team member's starting pay, we consider a variety of factors, including someone's depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission. Your Security Matters: Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. AI Utilization We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans. EEO Statement Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. #LI-Remote #LI-US

Job Description Amazing Career Moments Happen Here Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible. Position Overview We're searching for an Associate Cloud Operations Engineer to join our Cloud Services team in a remote work setting. To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun. What You'll Do Liaise with Development, Support, and Implementation to provide the best possible experience to our clients. Create documentation for policies and procedures used in the department for software installations, server configurations, or troubleshooting. Work closely with other Cloud Services groups to resolve issues or help with configuration changes/testing. Work in SQL, performing activities like database backups, restores, and running scripts. P erforms other duties as assigned by the immediate manager or the management team We're Excited to Learn More About You 3+ years of technical support experience in a Windows domain environment, including troubleshooting simple to complex software/hardware issues. This role operates as a 5x8 from Tuesday - Saturday, 10:30 AM - 7:00 PM CT Experience with Microsoft Windows Server and desktop operating systems. Working knowledge of scripting for administrative tasks (VB Script, PowerShell, or Command Line batch files), additional Microsoft products, including SQL Server Management Studio Working knowledge of TCP/IP and network troubleshooting Highly organized with excellent time management skills Excellent written communication skills Associate degree in Information Technology, Information Systems, or related field; or equivalent Location Candidate will need to reside in the United States, working arrangement will be hybrid/remote We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses, as well as candidates without a degree or a background in tech, to apply! When You Join Team Applied, You Can Expect: A culture that values who you are A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day: Medical, Dental, and Vision Coverage Holiday and Vacation Time Health & Wellness Days A Bonus Day for Your Birthday Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/ Our targeted starting base salary in the United States for this position ranges from $55,000 - $75,000 USD . To determine a new team member's starting pay, we consider a variety of factors, including someone's depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission. Your Security Matters: Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. AI Utilization We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans. EEO Statement Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. #LI-Remote #LI-US

• Lead reliability availability, scalability, and recovery design for critical systems. • Define and evolve SLOs, SLIs, and error budget practices across services. • Identify systemic reliability risks and drive cross-team remediation efforts. • Influence application and platform architecture to improve operational outcomes. • Act as a technical lead during major incidents and complex outages. • Drive high-quality root cause analysis and recommend corrective actions. • Improve incident response processes, tooling, and runbooks. • Design and implement advanced automation to eliminate operational toil at scale. • Build and maintain shared SRE tooling and platforms. • Set engineering standards for reliability-focused code and operational practices. • Review and improve CI/CD, deployment, and rollback strategies. • Partner with Release and Change Management to automate release practices. • Lead risk assessments for high impact changes and releases. • Ensure compliance requirements are met without sacrificing engineering velocity. • Serve as a reliability authority for release readiness decisions. • Mentor junior SREs and junior engineers through technical guidance and review. • Lead by example in operational excellence and engineering rigor. • Influence reliability culture across engineering and product teams.

• Support and facilitate cross team communication • Ownership of: Systems and Service Monitoring • Software Deployments • Organize and execute deployments • Effectively utilize tools like Jira, Confluence, and Bitbucket to collect issues relating to deployment • Create release structures • Deploy code • Research and create proof-of-concepts for new technologies and processes • Support and enhance the SDLC • Act as a knowledge source regarding who should be contacted when problems arise • Document new and existing processes, technologies, and tools for future supportability