Walgreens

Title: Senior Business Analyst Location: IL-DEERFIELD Job Description: **Job Description:** **Job Summary:** Responsible for collecting, summarizing data and providing analysis that will assist Pharmacy & Retail Operations management in both long- and short-range strategic planning, and the development and implementation of programs. Maintains a thorough understanding of business processes pertaining to all aspects of Pharmacy & Retail Operations. Provides more complex analysis to develop cost benefits of proposed programs through collection and data. Work on projects in Pharmacy & Retail Operations including process improvement, strategy development, industry trends, competitive analysis, and company positioning. Manages complex ad-hoc projects and analyses, as needed. **Job Responsibilities:** + Responsible for collecting, summarizing data and providing analysis that will assist Pharmacy &Retail Operations management in both long- and short-range strategic planning, and the development and implementation of programs + Maintains a comprehensive understanding of business processes and practices pertaining to allaspects of Pharmacy & Retail Operations within the Retail Hub. + Provides more complex analysis of corresponding data to build business case for system andoperational procedure changes, enhancements, development of functional specifications orinterface opportunities with costs and or return on investment summarized. + Serves as operation point of contact for various projects to drive project execution. Communicatesrelevant project information to stakeholders, both corporately and in the field. + Collects, analyzes, makes specific recommendations, and presents information pertaining toproposed programs to meet the business and strategic goals of Pharmacy & Retail Operations andthe Company. Manages complex ad-hoc projects and analyses, as needed. + Plans, designs and deploys appropriate reports and tools. + Collaborates across Pharmacy & Retail Operations, IT, legal and regulatory, process improvementteams, and others, to develop operational solutions. + Coaches, mentors, guides, and provides oversight to less senior Business Analysts. About Walgreens Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. **Job ID:** 1765337BR **Title:** Senior Business Analyst - Remote **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Retail **Full Store Address:** 108 WILMOT ROAD,DEERFIELD,IL 60015 **Full District Office Address:** 130 ENTERPRISE DR,PITTSBURGH,PA,15275-00000-01424-M **External Basic Qualifications:** + Bachelor's Degree and at least 1 year of experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions; OR, High School Diploma/GED and 4 years of experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions. + At least 1 year of experience querying databases (for example: SQL, Golden, Business Objects, EDW, SAS and/or SQL Server). + Experience in identifying operational issues and recommending and implementing strategies to resolve issues and problems. + Experience communicating the impact of business analysis results to business leaders. + Intermediate to Advanced level skill in Microsoft Word, PowerPoint, and Excel. **Preferred Qualifications:** + Bachelor's Degree (Engineering Preferred) + SQL knowledge + Strong analytical skills, using appropriate tools and techniques to investigate data/information and draw sound conclusions. + Demonstrated ability to develop and maintain Power BI dashboards and reports leveraging data tables to enable data-driven decision-making. + Root Cause Analysis Experience. + Experience working in virtual teams. + Proficient in translating process knowledge into data validation insights, recognizing discrepancies, and recommending corrective updates. We will consider employment of qualified applicants with arrest and conviction records. The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits **Shift:** **Store:**

Title: Senior Cyber Security Specialist II Location: IL-DEERFIELD Job Summary This role supports Walgreens’ Threat Detection and Response function, with a focus on leading complex security investigations, advancing enterprise detection capabilities, and improving incident response effectiveness across hybrid environments. As a senior-level individual contributor, you will serve as a technical escalation point for high-impact and complex security incidents, owning investigations end to end from triage through root cause analysis, containment, remediation, and post-incident improvement. This role requires deep hands-on expertise, strong judgment, and the ability to operate independently in ambiguous and time-sensitive situations. You will help shape detection strategy by building and tuning detection logic, proactively hunting for threats, and using automation to improve response speed, consistency, and scalability. This work spans hybrid infrastructure, cloud environments, applications, identity systems, endpoints, and enterprise platforms, using log analysis, behavioral signals, threat intelligence, and attacker TTPs to identify and mitigate risk. Key responsibilities include: - Designing, implementing, and tuning detection logic across enterprise and cloud environments - Leading complex incident response efforts and driving investigations through resolution - Conducting proactive threat hunting and converting findings into actionable detections - Developing automation to improve detection, enrichment, triage, and response workflows - Partnering with security, engineering, infrastructure, and business teams to improve logging, telemetry, and observability - Identifying gaps in detection coverage, tooling, processes, and response procedures, and driving improvements - Providing technical guidance, mentoring team members, and contributing to overall team capability through knowledge sharing, documentation, and tabletop exercises - Communicating technical findings clearly to both technical and non-technical audiences, including leadership when needed Success in this role requires the ability to take ownership, make sound decisions under pressure, and independently drive outcomes across complex security scenarios. The ideal candidate is hands-on, technically strong, comfortable navigating ambiguity, and able to influence improvements that strengthen Walgreens’ overall security posture. Location Requirement: This is a hybrid role based in Deerfield, IL, with 4 days onsite and 1 day remote. Work Authorization: Work visa sponsorship is not available for this role. Job Responsibilities - Leads threat detection by identifying threats at the first phase of an attack or compromise. Detects threat actor activity including exploitation and risk to critical systems. - Monitors specific cyber threat actors to understand their tactics and techniques. - Utilizes data analysis, threat intelligence and cutting-edge security technologies to find unusual behavior and malicious activity. - Leads the hunt for hidden and unidentified threats to the organization’s cyber environment. - Tracks down the malicious agents who are already in a network and removes them from the environment once discovered. - Works with security monitoring tools such as firewalls, data loss prevention, network intrusion detection and antivirus software. - Uses a hypothesis-driven approach and behavioral analysis to uncover connections and correlations between potential cyber threats. - Reviews audit logs to identify unusual behavior in the network and endpoint devices. Documents findings and incident investigations. Provides feedback and training to improve security controls. - Leads in assessing network vulnerabilities and identifying critical security flaws by testing and validating the security of the network and/or testing the network to understand where vulnerabilities exist and where corrections are needed About Walgreens Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. External Basic Qualifications - Bachelor’s degree and at least 5 years of Information/Cyber Security experience OR a High School Diploma/GED and at least 7 years of Information/Cyber Security experience - Experience presenting to and interacting with the Executive level. - At least 4 years of Cyber Security experience in at least three of the following: Active threat hunting (open source or commercial tooling), Intrusion analysis, Managed or enterprise information security services, Incident response, Endpoint forensics (Windows, MAC, or Linux), Malware analysis, Penetration testing, Network defense, Threat hunting, Information security consulting - Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors. - Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions. - At least 2 years of experience contributing to financial decisions in the workplace. - At least 2 years of direct leadership, indirect leadership and/or cross-functional team leadership. - Willing to travel up to/at least 10% of the time for business purposes (within state and out of state). Preferred Qualifications - Bachelor’s degree and at least 5 years of Information/Cyber Security experience OR a High School Diploma/GED and at least 7 years of Information/Cyber Security experience - Experience presenting to and interacting with the Executive level. - At least 4 years of Cyber Security experience in at least three of the following: Active threat hunting (open source or commercial tooling), Intrusion analysis, Managed or enterprise information security services, Incident response, Endpoint forensics (Windows, MAC, or Linux), Malware analysis, Penetration testing, Network defense, Threat hunting, Information security consulting - Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors. - Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions. We will consider employment of qualified applicants with arrest and conviction records. Job Function Information Technology Common Location 200 WILMOT RD,DEERFIELD,IL,60015-04620-00001-2 Pay Grade ID CORP-F3 Pay Type Salaried Start Rate 127500 Max Rate 204000

Title: Senior Business Analyst -Payer Implementation - Remote Location: IL-DEERFIELD Remote Job Description: The Senior Business Analyst - Implementation is responsible for coordinating Specialty Rx projects and client implementations. Supports implementation of projects by assisting in the development and execution of implementation plans. Provides the first point of contact for internal Walgreens customers through the implementation stages of a project. Coordinates appropriate actions to initiate resolution of client situations; while assisting in identifying opportunity to improve processes and procedures. Job Responsibilities: - Responsible for collecting, summarizing data and providing analysis that will assist Pharmacy & Retail Operations management in both long- and short-range strategic planning, and the development and implementation of programs - Maintains a comprehensive understanding of business processes and practices pertaining to all aspects of Pharmacy & Retail Operations within the Retail Hub. - Provides more complex analysis of corresponding data to build business case for system and operational procedure changes, enhancements, development of functional specifications or interface opportunities with costs and or return on investment summarized. - Serves as operation point of contact for various projects to drive project execution. Communicates relevant project information to stakeholders, both corporately and in the field. - Collects, analyzes, makes specific recommendations, and presents information pertaining to proposed programs to meet the business and strategic goals of Pharmacy & Retail Operations and the Company. Manages complex ad-hoc projects and analyses, as needed. - Plans, designs and deploys appropriate reports and tools. - Collaborates across Pharmacy & Retail Operations, IT, legal and regulatory, process improvement teams, and others, to develop operational solutions. - Coaches, mentors, guides, and provides oversight to less senior Business Analysts. About Walgreens Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. External Basic Qualifications - Bachelor’s Degree and at least 1 year of experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions; OR, High School Diploma/GED and 4 years of experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions. - At least 1 year of experience querying databases (for example: SQL, Golden, Business Objects, EDW, SAS and/or SQL Server). - Experience in identifying operational issues and recommending and implementing strategies to resolve issues and problems. - Experience communicating the impact of business analysis results to business leaders. - Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns). - Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling). - Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font). Preferred Qualifications - Master’s Degree or MBA. - Bachelor’s Degree. - Retail Pharmacy Experience. We will consider employment of qualified applicants with arrest and conviction records. The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. The actual salary an employee can expect to receive, $59,500 - $152,400, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law.

Title: Pharmacist Centralized Services Work From Home - NY Location: MIRAMAR,FL,33025-03959-04580-2 Job ID 1613920BR Job Description: Job Summary: Responsible for the implementation of healthcare strategies and driving patient health outcomes. Executes patient intervention pharmacy programs and ensures compliance of clinical pharmacy services. Responsible for executing against identified partner-established pharmacy programs. Drives Pharmacy financial performance by executing on pharmacy programs to maximize reimbursements while improving patient health outcomes. Responsible for prescription processing from a remote setting. Fosters strong relationships with medical communities in assigned area and acts as a representative and liaison of the company. Serves as a subject matter expert and resource to other pharmacists and field leaders. Maintains current knowledge of Pharmacy industry and maintains required licensure. Job Responsibilities - Implements direct patient care programs, including but not limited to Medication Therapy Management programs, Immunization Services, and Payer and Pharma Adherence & Clinical Programs. Drives the execution of multiple business plans and projects to ensure business needs are being met. - Drives compliance and continuous quality improvement in the delivery of clinical pharmacy patient care and services by studying, evaluating, and re-designing processes; monitoring and analyzing results; and implementing changes. Helps ensure area Pharmacies adhere to regulatory compliance, standard operating procedures and FDA regulations. - Drives regional pharmacy financial performance by aligning business strategies with company financial goals. Implements and executes patient intervention pharmacy programs to maximize financial performance. - Supports efforts on enhancing patient experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and retail, clinical, or wellness services such as immunizations, disease state management and Specialty programs). - Provides expertise, resources, education and support to pharmacists and field leadership. Supports staff training experiences and development opportunities. Promotes teamwork and motivates Pharmacy staff by fostering a shared vision and supporting company policies, procedures, mission, values, and standards of ethics and integrity. - Conducts data and clinical reviews and taking necessary actions to ensure accuracy and appropriateness of medications. - Reviews drug histories and patient profiles to ensure proper and safe drug therapy. Provides individualized patient/provider consultation. - Through use of superior communication skills, wins the trust of patients by listening to their issues and providing a sounding board for the pharmacy concerns. - Provides feedback as to the effectiveness of the Customer Retention Program including comments from patients as the value of individual consultations. - Responsible for all questions, dialogues, and issues which relate directly to patient therapy. - Provides clinical consultation and knowledge to patients, doctors, and insurance plans as needed. - Performs other work consistent with the job responsibilities in this document as assigned by management. - Follows guidelines and procedures for all job responsibilities in order to meet goals. Adheres to company policies and procedures including all HIPAA guidelines/regulations. - Ensures compliance with federal, state, and local pharmacy laws. About Walgreens Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Basic Qualifications - BS in Pharmacy or PharmD and at least one (1) year of experience in a retail pharmacy environment. - Current Pharmacist license as granted by the appropriate state licensing authority. - Experience motivating team members to research and resolve issues. - Experience working with confidential information. - Willing to work non-standard hours, which may include evenings, holidays and/or weekends. - Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates. - Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary. - Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. - Willing to travel up to 10% of the time for business purposes (within state and out of state). Preferred Qualifications - Willingness to obtain other state pharmacy licenses if needed. - Knowledge of insurance plans. - Knowledge of computer operating systems including Intercom, Promise, and Plus. - Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets). - Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show). - Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions). We will consider employment of qualified applicants with arrest and conviction records. The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. Salary Range: $113360 - $131040 / Salaried

Title: Principal Software Engineer II Location: Deerfield United States Job ID 1765238BR Job Description: Walgreens is seeking a Principal Software Engineer II to serve as a senior technical authority and hands-on engineering leader supporting highly strategic Digital and Store technology platforms within the Retail Consumer and Digital organization. This role is responsible for architecting, designing, building, and troubleshooting complex distributed systems that power Walgreens’ online, mobile, and store technology ecosystems. The position plays a key role in driving engineering excellence, modern architecture practices, and the adoption of AI-assisted development tools across the software development lifecycle. The ideal candidate combines deep technical expertise with strong hands-on engineering capability, including writing code, reviewing designs, debugging production issues, analyzing thread or memory dumps, and helping engineering teams resolve complex technical challenges. This role will work closely with engineering leadership, architects, and product teams to design scalable, resilient systems and unblock teams working on mission-critical platforms. This position is based in Deerfield, Illinois and follows a hybrid work model requiring four days per week in the office. Job Responsibilities - Implements activities that impact the critical directions of the organization. Typically assigned to the most critical and strategic / complex / high risk undertakings. - Writes code that establishes coding specifications, typically for software programs and systems that have no precedent. Leads in developing the technical "vision" and design specifications for assigned projects and oversees implementation. - Interacts with internal and external peers and management to develop unprecedented solutions that affect several departments. - Uses professional concepts in developing resolution to critical issues and broad design matters. - Owns the development and rollout for an entire product, or large project. Champions process (Scrum, TDD, etc.). - Recognized internally and externally as an expert in the field. Determines leading edge technical / business approaches and/or develops major new technical tools. - Works on assignments / objectives that regularly require the use of innovation - Works on issues that impact design/selling success or address future concepts, products or technologies. - Evangelizes new ideas, technologies and solutions to gain acceptance from a wide range of audiences. - Creates formal networks with key decision makers and serves as external spokesperson for the organization. - Writes tech specs and identifies risks before starting major projects. - Goes above and beyond to reduce complexity. About Walgreens Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Basic Qualifications - Bachelor's degree and at least 8 years of experience in Engineering, Software Engineering or related field OR a High School Diploma/GED and at least 11 years of experience in Engineering, Software Engineering or related field - Experience writing code for highly complex and strategic online applications, microservices or mobile applications - Experience in algorithms, systems, architecture and bits-and-bytes - Experience with programming languages important to the organization and has in-depth knowledge of Unix/Linux, C++ or Java or Node and Service Oriented Architecture - Experience leading cross-functional teams and mentoring individual contributors - At least 5 years of experience contributing to financial decisions in the workplace. - At least 5 years of direct leadership, indirect leadership and/or cross- functional team leadership. - Willing to travel up to 10% of the time for business purposes (within state and out of state). Preferred Qualifications - Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related field - Experience building large-scale digital or e-commerce platforms - Experience supporting Android/mobile ecosystems - Experience designing and operating cloud-native platforms (Azure or AWS) - Experience with container platforms and orchestration technologies (Docker, Kubernetes) - Experience working in Agile or product-centric development environments - Experience building highly resilient and observable systems - Experience leading cross-organization technical initiatives - Experience simplifying complex systems and reducing technical debt across large engineering environments We will consider employment of qualified applicants with arrest and conviction records. #LI-JW1 Salary Range: $165900 - $282200 / Salaried

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Responsible for entering new prescriptions for patients, processing exceptions, making contact with physician offices and patients. Assists in fulfillment efforts such as picking, packing, and manifesting based on business needs. - Provides pharmacist call back and/or patient quality assurance support. - Responsible for entering patient demographics and prescription into the data processing system. - Works with new patient/new referral imaging folder. - Loads insurance plan and coordination of benefits into the data processing system for new patient/new referrals. - Participates in the review/audit of test claims for new patient/new referral. - Handles processing of reorders and emails distribution as needed. - Responsible for image indexing, AE report filing. - Provides primary support and expertise for specialized programs such as ETT or Pharma. - Performs the job responsibilities listed for programs that require special handling or provide support for specific disease states. - Other registered and/or licensed responsibilities as judgement or necessity dictate. Qualifications - High school diploma from an accredited school or equivalent GED. - Must obtain active technician license or certification (e.g., PTCB or ExCPT if the state requires it) within the first 90 days and maintain an active technician license or certification. - At least 1 year of work experience in healthcare, specialty pharmacy, PBM and/or call center settings. - Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. - Basic knowledge of and skills using MS Windows, MS Office Suite and/or similar operating/software programs. - Good verbal and written communication and interpersonal skills with the ability to communicate in a diplomatic and confidential manner. - PTCB or ExCPT certification. Requirements - We will consider employment of qualified applicants with arrest and conviction records.

Role Description The Account Executive is responsible for driving revenue by engaging with relevant brands and agencies and will prospect, develop, expand and manage assigned accounts to drive revenue and build business opportunities for the Walgreens Retail Media Program. - Drives the sales cycle for WAG by building a strong pipeline of demand for Walgreens advertising solutions among a subset of both existing and new clients. - Understands client needs and pitches advertising and data solutions that will best serve their needs through capability overviews, demonstrations, negotiations and management of sales activities. - Responsible for direct advertiser sales, including negotiations and management of strategic partnerships at mid-levels within the advertiser’s organization, and in concert with their agency. - Coordinates cross-functional teams (e.g., media planning, ops, analytics) to develop and implement marketing strategies (both onsite and offsite). - Reviews results of campaigns to continuously look for opportunities to serve clients better through enhanced products and capabilities. - Actively listens to the needs of advertisers and champions opportunities to drive growth and consideration of the Walgreens offering in the marketplace. - Develops leads, cold calls potential advertisers, manages existing customer relationships and closes the deal, either over the telephone or in person with the aim of maximizing sales revenues, increasing their portfolio and hitting targets. Qualifications - Bachelor’s Degree and at least 2 years of experience in media sales OR High School/GED and at least 5 years of experience in media sales. - Experience in Digital Media Sales. - Deep understanding of the online advertising space with a focus on exchange and audience-based selling and the technologies that enable it. - Relationships with relevant brand and agency teams. - Experience with partner/channel management, business development and negotiations with executives that may be VP-levels within their organizations. - At least 1 year of direct leadership, indirect leadership and/or cross-functional team leadership. - Willing to travel up to 50% of the time for business purposes (within state and out of state). - Bachelor’s degree and at least 5-7 years of experience in media sales. Requirements - We will consider employment of qualified applicants with arrest and conviction records. Benefits - The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. - To review benefits, please visit jobs.walgreens.com/benefits . - Salary Range: $102200 - 173800 / Salaried.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Responsible for verifying patient eligibility, coordinating benefits, running test claims, and determining patient coverage/responsibility for services. Handles inbound and outbound calls with customers, physician offices, patients or third-party providers about the company’s products or services following standard SOPs and procedures, working under direct supervision. Ensures all contacts receive efficient and courteous service. - Respond to all levels of inbound Pharmacy Benefit Manager (PBM) and major medical insurance related phone calls. - Resolve questions and problems submitted by customers and Pharmacy Benefit Manager (PBM) following established guidelines and standard SOPs and procedures. - Request and load PBM and/or Major Medical insurance plans. - Process all non-clinical PBM rejections which may include but not limited to rejections for plan limits, coverage termed or prior authorization. - Assist physicians in the prior authorization process including initiation of prior authorizations. - May be cross-trained and/or work on Major Medical (MM) and Specialized PBM Plans. - Verify benefits for Major Medical via online resources or over the phone. - Confirm network status, review FDA guidelines, and prior authorization requirements to ensure payment of claims. - Resolve questions and problems submitted by customers and Major Medical plans following established guidelines and standard SOPs and procedures. - Facilitate the reimbursement windshields for PBM major medical claims. - Identify and assess individual customer or patient needs and provide education on or assist with grant applications, complex funding needs, commercial copay assistance enrollment along with appropriate action to satisfy those needs. - Provide primary support and expertise for specialized programs such as the patient assistance program or special handling. - Manage Pharma requirements including but not limited to warm transfers, bridge/quick start, enhanced prior authorization and appeal support. - May administer order queue such as Submission Problems or Waiting for Payment. - Document contact interactions, records details, complaints, comments, and actions taken. Qualifications - High school diploma/GED - Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction in healthcare, specialty pharmacy, PBM, call center setting or other related industry - Ability to communicate clearly and effectively (written and verbal). - Good interpersonal skills with the ability to communicate in a diplomatic and confidential manner - Basic level PC skills, MS Windows, MS Office Suite and/or other similar operating/software programs. - Experience with providing customer service related to adherence, complex disease states quality, After Call Work (ACW), etc. - Experience in identifying operational issues and recommending and implementing strategies to resolve problems. - Intermediate level PC skills, MS Windows, MS Office Suite and/or other similar operating/software programs. Requirements - We will consider employment of qualified applicants with arrest and conviction records. Company Description Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Responsible for the implementation of healthcare strategies and driving patient health outcomes. Executes patient intervention pharmacy programs and ensures compliance of clinical pharmacy services. Drives Pharmacy financial performance by executing on pharmacy programs to maximize reimbursements while improving patient health outcomes. Responsible for prescription processing from a remote setting. Fosters strong relationships with medical communities in assigned area and acts as a representative and liaison of the company. Serves as a subject matter expert and resource to other pharmacists and field leaders. Maintains current knowledge of Pharmacy industry and maintains required licensure. Implements direct patient care programs, including but not limited to Medication Therapy Management programs, Immunization Services, and Payer and Pharma Adherence & Clinical Programs. Drives compliance and continuous quality improvement in the delivery of clinical pharmacy patient care and services. Helps ensure area Pharmacies adhere to regulatory compliance, standard operating procedures and FDA regulations. Drives regional pharmacy financial performance by aligning business strategies with company financial goals. Supports efforts on enhancing patient experience by increasing focus on healthcare services. Provides expertise, resources, education and support to pharmacists and field leadership. Conducts data and clinical reviews and takes necessary actions to ensure accuracy and appropriateness of medications. Reviews drug histories and patient profiles to ensure proper and safe drug therapy. Provides individualized patient/provider consultation. Wins the trust of patients by listening to their issues and providing a sounding board for pharmacy concerns. Provides feedback as to the effectiveness of the Customer Retention Program. Responsible for all questions, dialogues, and issues which relate directly to patient therapy. Provides clinical consultation and knowledge to patients, doctors, and insurance plans as needed. Performs other work consistent with the job responsibilities as assigned by management. Follows guidelines and procedures for all job responsibilities in order to meet goals. Ensures compliance with federal, state, and local pharmacy laws.

Completes initial screening for patients which may include: Assists with infusion pump programming and troubleshooting based on Plan of Treatment (POT); Completes system driven assessments such as Depression Screenings for select disease states; Conducts follow-up assessments and outreach to determine medication history and to improve medication adherence; Provides disease state education including medication administration, resources on side effect management, outreached to MDO, etc. Assists with infusion pump programming and troubleshooting based on Plan of Treatment (POT); Completes system driven assessments such as Depression Screenings for select disease states; Conducts follow-up assessments and outreach to determine medication history and to improve medication adherence; Provides disease state education including medication administration, resources on side effect management, outreached to MDO, etc. Responsible for the daily nursing care activities, including completion of nursing coordination/plan of treatment forms, building supply lists, nursing assessments, initial screenings, and surveys for patients, programming and troubleshooting infusion pumps based on the Plan of Treatment (POT) established by a pharmacist, injection site/infusion site education training/techniques, obtaining nursing orders, assay management and patient clinical nursing management, and follow up calls to patients as appropriate per specialty. Audits and reports daily on team and individual performance metrics and quality statistics and assist with extrapolation of system applications to develop reports of data from regarding productivity trends. Assists in developing, updating, and implementing departmental Standard Operating Procedures related to system applications, programs, processes and merchandise. Provides support within the scope of practice for a nurse and escalating to pharmacist for patient specific medication questions, including side effect management and quality of life screening. May work with specific nursing specialties such as but not limited to: Infusion Care, Fertility Order, Nursing Network, Care Management. May have other responsibilities delegated as specific to nurse specialty and as designated by the specific department, other responsibilities as judgment or necessity dictate. Reviews prior authorization criteria for specified payers related to defined medications. Evaluates all requests for prior authorizations, appeals and accompanying tasks. Provides nursing network subject matter expert support; administers tracking pharma and payer related nursing documentation request; advises on complex cases and assists in quality care resolution. Acts as a liaison between physicians/practitioners, medical consultants and facility clinical staff. Participates in professional organizations and workshops to gain additional job related knowledge, in service programs and continuing education as required. Serves as Point of Contact for disease-specific operations teams. Associate's degree in Nursing Current license/registration as an RN (Registered Nurse) with the State Board of Nursing in the state in which the position resides Must obtain and maintain Nurse Licensing Compact multi-state license and necessary non-Nursing Licensing Compact state license within 6 months of employment start date (company sponsored); any and all exception to this timeline requires leadership approval 2 years' work experience in nursing Related work experience in a specialty pharmacy, PBM, and/or healthcare call center setting Good verbal and written communication and interpersonal skills with the ability to communicate in a diplomatic and confidential manner Willing to travel up to/at least 10% of the time for business purposes (within state and out of state). Bachelor's degree in Nursing Active Nursing Licensing Compact multistate license and nursing license(s) in states not participating in Nursing Licensure Compact Experience working with contracting and contract requirements if necessary for the appropriate specialty Proven ability to work in a team environment Organized and detail oriented with proven problem solving skills Excellent written/verbal communication skills and interpersonal skills with the ability to lead, motivate, and communicate with internal and external customers Knowledge of customer service principles and processing including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Basic skills in MS Office Suite