Anatomy IT

The Technical Recruiter is a key driver of our team’s growth and success. In our Managed Services environment, this role partners closely with the Director of Human Resources and senior leadership to attract and hire top technical talent who thrive in client-facing, fast-paced environments. The ideal candidate takes ownership of the recruiting process, and is passionate about delivering an exceptional candidate experience while helping shape our company culture. This is a remote, part-time position working up to 20 hours per week. RESPONSIBILITIES - Source, engage, and hire qualified technical talent across MSP roles (Service Desk, NOC, Field Engineers, vCIOs, Project Engineers, etc.) - Leverage job boards, social platforms, and college/university partnerships to build strong candidate pipelines - Manage and maintain candidate activity within the Applicant Tracking System (ATS) - Partner with hiring managers and foster open communication on recruitment process - Track and achieve recruiting metrics - Review and refine job descriptions and job postings to identify required skills, background, impact of role, and ideal profile for open positions - Advise hiring managers on recruiting techniques for attracting, evaluating, and retaining top talent - Extend offers, fill positions, and work with Director of HR on onboarding candidates - Proactively identify and engage passive candidates to support current and future hiring needs - Support additional recruiting and HR initiatives as assigned JOB REQUIRMENTS - High School diploma required, Bachelor degree preferred - Minimum of 2+ years of experience recruiting for technical roles, preferably within an IT MSP or similar services environment - Familiarity with common MSP roles, tools, and technologies (e.g., ticketing systems, RMM tools, Microsoft stack, networking fundamentals) - Strong understanding of social recruiting strategies and tools - Proven ability to meet recruiting goals and hire candidates who demonstrate long-term success and retention - Strong communication and organization skills - Self-motivated with the ability to work independently in a remote environment WHY ANATOMY IT? Anatomy IT embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. We believe in putting our customers first, empowering our people to drive growth, being technologically innovative, simplifying the complex, delivering results to our commitments with a sense of urgency while embracing diversity, equity, and inclusion. THE COMPANY Anatomy IT helps healthcare providers deliver exceptional patient care through technology and cybersecurity solutions. With 30+ years of experience, we understand healthcare organizations' unique risks, opportunities, and challenges. Anatomy IT is one of the largest and fastest-growing healthcare IT companies, partnering with over 19,000 providers and healthcare staff nationwide, including ASCs, physician groups and hospitals. EQUAL OPPORTUNITY EMPLOYER We are proud to be an equal opportunity employer – and celebrate our employees' differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better. **The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be a comprehensive list of all responsibilities, and skills required of employees.

The Commercial Account Manager (CAM) is the primary sales and relationship liaison between Anatomy and our customers. You will provide direction to our customers related to their technical roadmap and their workstations, servers, storage, and networking, often from multiple vendors. Having a project management mindset is helpful as there are lots of moving parts on a day-to-day basis. In the CAM role you will work with a high volume of clients. You will be tasked with developing a relationship and becoming a trusted advisor to our customers. You will be the face of Anatomy to our customers and in turn be their voice within Anatomy. This position requires a highly motivated team player with excellent interpersonal skills. This position is remote and sits within our commercial team. You will do great things in this role if you are a customer advocate at heart, understand customer health and risk mitigation, aren’t afraid to ask the hard questions, and can ferret out upsell opportunities. If you have a strong background in IT that is even better as often AMs do end up providing consultation to the customers to help them determine what they need to be successful. RESPONSIBILITIES - Develop and maintain executive and departmental relationships with assigned clients. - Perform regular reviews of client agreements to look for opportunities to expand or refresh. - Proactive outreach to customers on a regular basis. - Address and follow up on all client escalated issues. - Monitor customer health and proactively work with internal teams and customers to reduce churn and mitigate accounts identified as at risk or “red”. - Maintain sales forecasts, key contacts & roles, account notes, and other related documentation in Salesforce for all assigned accounts. - Proactively work to quickly close any reactive tickets assigned to CAM from ConnectWise (ticketing system). - Have visibility into the support status of each account and assist as required for any high-profile issues. - Have visibility into the accounts receivable status of each account and assist where needed for any delinquencies. - Attain the annual sales quota established for your defined set of clients. - Role is quota based so CAM will actively be looking for ways to drive success and expansion within existing customer base. - Develop and present project, service, and product quotes to clients. - Provide a consultative approach to your customer relationships with an eye on upsell and expansion opportunities. - Keep an eye on expiration of any software and hardware for your customer and recommend replacements. - This is an entry level role where you will own a book of business and work with a high volume of customers. EDUCATION & EXPERTISE - Solid customer service and organizational skills - 4-year bachelor’s degree from an accredited institution - 2 – 3 years’ work experience in an account management role, commercial sales, project management role or related role - High-level understanding of business technology; good technical acumen - Ability to navigate difficult customers and situations - Travel to client sites 10% - Presenting proposals; strong written and verbal communication - Customer-first approach - Active approach to solving problems and receiving feedback - Strong work ethic - Salesforce experience a plus - ConnectWise experience a plus WHY ANATOMY IT? Anatomy IT embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. We believe in putting our customers first, empowering our people to drive growth, being technologically innovative, simplifying the complex, delivering results to our commitments with a sense of urgency while embracing diversity, equity, and inclusion. THE COMPANY Anatomy IT helps healthcare providers deliver exceptional patient care through technology and cybersecurity solutions. With 30+ years of experience, we understand healthcare organizations' unique risks, opportunities, and challenges. Anatomy IT is one of the largest and fastest-growing healthcare IT companies, partnering with over 19,000 providers and healthcare staff nationwide, including ASCs, physician groups and hospitals. BENEFITS We love collaborating and working together as a team. Our benefits include healthcare (medical, dental & vision), 401K fund contribution, paid-time-off, short & long-term disability, and a family atmosphere of caring and concern for each team member. EQUAL OPPORTUNITY EMPLOYER We are proud to be an equal opportunity employer – and celebrate our employees' differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better. **The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be a comprehensive list of all the responsibilities and skills required of employees.

This position requires a highly motivated team player with excellent interpersonal skills. You will be the face of ANATOMY to our customers and in turn be their voice within Anatomy. This position is remote and sits within our commercial team. As an Account Manager (AM) you are the primary sales and relationship liaison between Anatomy and our customers. You will provide direction to our customers related to their technical roadmap and their workstations, servers, storage, and networking, often from multiple vendors. Having a project management mindset is helpful as there are lots of moving parts on a day-to-day basis. You will be tasked with developing a relationship and becoming a trusted advisor to our customers. You will do great things in this role if you are a customer advocate at heart, understand customer health and risk mitigation, aren’t afraid to ask the hard questions, and can ferret out upsell opportunities. If you have a strong background in IT that is even better as often AMs do end up providing consultation to the customers to help them determine what they need to be successful. RESPONSIBILITIES - Develop and maintain executive and departmental relationships with assigned clients. - Establish and implement short- and long-range goals and objectives for each account. - Perform regular reviews of client agreements to look for opportunities to expand or refresh. - Proactive outreach to customers on a regular basis. - Address and follow up on all client escalated issues. - Deliver PulseCheck Business review presentations several times a year (QBRs). - Monitor customer health and proactively work with internal teams and customers to reduce churn and mitigate accounts identified as at risk or “red”. - Maintain sales forecasts, key contacts & roles, account notes, and other related documentation in Salesforce for all assigned accounts. - Proactively work to quickly close any reactive tickets assigned to AM from ConnectWise (ticketing system). - Have visibility into the support status of each account and assist as required for any high-profile issues. - Have visibility into the accounts receivable status of each account and assist where needed for any delinquencies. - Attain the annual sales quota established for your defined set of clients. - Role is quota based so AM will actively be looking for ways to drive success and expansion within existing customer base. - Develop and present project, service, and product quotes to clients. - Provide a consultative approach to your customer relationships with an eye on upsell and expansion opportunities. - Gather internal and external information to create working budgets with clients on a quarterly and annual basis. - Keep an eye on expiration of any software and hardware for your customer and recommend replacements. EDUCATION & EXPERTISE - Solid customer service and organizational skills - 4-year bachelor’s degree from an accredited institution - 2 – 3 years’ work experience in an account management role, project management role or related role - High-level understanding of business technology; good understanding of network topology and its dependencies - Ability to navigate difficult customers and situations - Travel to client sites 20-30% - Presenting proposals; strong written and verbal communication - Customer-first approach - Active approach to solving problems and receiving feedback - Strong work ethic - Salesforce experience a plus - ConnectWise experience a plus WHY ANATOMY IT? Anatomy IT embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. We believe in putting our customers first, empowering our people to drive growth, being technologically innovative, simplifying the complex, delivering results to our commitments with a sense of urgency while embracing diversity, equity, and inclusion. THE COMPANY Anatomy IT helps healthcare providers deliver exceptional patient care through technology and cybersecurity solutions. With 30+ years of experience, we understand healthcare organizations' unique risks, opportunities, and challenges. Anatomy IT is one of the largest and fastest-growing healthcare IT companies, partnering with over 19,000 providers and healthcare staff nationwide, including ASCs, physician groups and hospitals. BENEFITS We love collaborating and working together as a team. Our benefits include healthcare (medical, dental & vision), 401K fund contribution, paid-time-off, short & long-term disability, and a family atmosphere of caring and concern for each team member. EQUAL OPPORTUNITY EMPLOYER We are proud to be an equal opportunity employer – and celebrate our employees' differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better. **The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be a comprehensive list of all the responsibilities and skills required of employees.

Anatomy IT is a managed IT services and cybersecurity provider purpose-built for healthcare organizations. We support regulated healthcare environments across multiple care settings, helping clients reduce risk, maintain compliance, modernize infrastructure, and deliver reliable, secure technology that supports patient care and clinical operations. Our solutions span managed IT services, cybersecurity, cloud, professional services, hardware, advisory services, software, and licensing. Precision in scoping and solution design is critical to both client success and company performance. Our clients choose partners they trust. Presales and Solutions plays a critical role in establishing credibility, clarity, and confidence across long decision cycles in healthcare IT. ABOUT THE ROLE The Director of Presales and Solution Design leads the team responsible for discovery support, solution architecture, scoping, and quoting across all revenue categories, including Licensing, Software, Hardware, Professional Services, and Managed IT/Monthly Recurring Revenue solutions. This role ensures Anatomy IT delivers solutions that are technically sound, financially viable, and operationally supportable. It is a working leadership position. The Director is expected to lead, coach, and establish standards while remaining hands on in complex, high value, or high-risk opportunities. WHAT SUCCESS LOOKS LIKE Within the first 60 days: - Presales workflows are predictable and efficient - Solution quality and scoping consistency improve - Quote cycles accelerate with fewer revisions - Margin discipline becomes visible and measurable - Sales leadership views presales as a deal acceleration engine - Aligned with Sales, Service Delivery, and Marketing on how scoping standards support consistent go-to-market execution RESPONSIBILITIES Presales and Solution Design Leadership - Lead, coach, and develop the presales and quoting team - Establish clear standards for solution quality, scope integrity, and pricing discipline - Drive consistency across licensing, software, hardware, services, and managed offerings - Serve as the senior escalation point for solution design and scoping decisions - Partner closely with Sales on deal strategy and technical positioning - Directly participate in discovery, scoping, and solution design when required Scoping and Commercial Discipline - Own quote accuracy, turnaround time, and proposal quality - Ensure solutions meet margin, profitability, and risk standards - Identify and correct pricing inconsistencies and margin leakage - Govern nonstandard solution requests and exception handling - Balance speed, accuracy, and financial performance across opportunities Solution Governance and Standards - Define supported solution structures, configurations, and guardrails - Reduce unnecessary solution complexity and variability - Improve repeatability and scalability of offerings - Ensure alignment between pre-sales designs and delivery capabilities - Maintain clarity on standard versus exception-based solutions Cross Functional Alignment - Partner with Sales leadership to accelerate and de risk opportunities - Align with Service Delivery to ensure solutions are deployable and supportable - Collaborate with Finance on cost inputs, pricing models, and margin expectations - Work with Revenue Operations on tooling, workflow, and process efficiency - Support Marketing with clear articulation of solutions and value propositions Partner and Vendor Coordination - Ensure partner and vendor choices align with solution strategy and standards - Reduce vendor driven complexity and delivery friction - Support presales effectiveness through strong partner engagement Decision-Making Authority - Heavily influence portfolio definitions, pricing models, lifecycle decisions, and product retirement strategies. - Assist with partner selection and provide recommendations on strategic vendor investments or exits. - Influence contract terms, discounting, and vendor agreements. - Establish presales and quoting standards, methodologies, and escalation processes. - Approve or deny non-standard product, pricing, or solution exceptions in accordance with Anatomy IT standards. EDUCATION & EXPERTISE Required Experience and Background - Prior experience working within a Managed Services Provider environment is required - Direct exposure to recurring revenue models and managed services constructs is required - Customer facing at an executive level with strong presentation skills - Experience scoping across hardware, software, licensing, professional services, and MRR offerings is required - Candidates without MSP experience will not be considered Highly Valued Experience - Experience within an MSSP or security focused MSP environment - Leadership of presales, solution architecture, or quoting teams - Strong commercial and margin discipline in a services led business - Ability to operate effectively as both leader and individual contributor Ideal Candidate Profile - Strong background in presales, solution architecture, or sales engineering - Deep understanding of MSP solution structures and pricing dynamics - High comfort level with scoping complex, multi component solutions - Strong financial and margin awareness - Decisive, practical, and execution oriented - Able to simplify complexity without sacrificing solution integrity Preferred Qualifications - Experience supporting healthcare-focused technology services organizations, particularly in healthcare IT, cybersecurity, or other regulated environments - Strong understanding of healthcare operational, security, and compliance requirements and how they influence solution design, pricing, and delivery - Familiarity with healthcare buyer personas, including VP of IT, Director of IT, CIO, Compliance leadership, and executive stakeholders - Experience working with or managing strategic technology partners, vendors, and alliances within an MSP, MSSP, or adjacent services model - Demonstrated experience governing complex service portfolios, including scope definition, pricing guardrails, margin management, and lifecycle decisions - Working knowledge of cybersecurity and managed services portfolios, such as MDR, EDR, email security, vulnerability management, security awareness training, compliance services, cloud infrastructure, and managed IT services REPORTING RELATIONSHIP This position reports directly to the Chief Revenue Officer and works closely with Sales, Channel, Revenue Operations, Service Delivery, Security, and Finance leadership to ensure portfolio standards, partner strategy, and presales execution align with revenue objectives and operational realities. WORK ENVIRONMENT This role is typically remote, with periodic travel required for internal leadership meetings, strategic planning sessions, partner engagements, and customer-facing support for complex or high-impact opportunities. THE COMPANY Anatomy IT is a managed IT services and cybersecurity provider purpose-built for healthcare organizations. We support regulated healthcare environments across multiple care settings, helping clients reduce risk, maintain compliance, modernize infrastructure, and deliver reliable, secure technology that supports patient care and clinical operations. Our clients choose partners they trust. WHY ANATOMY IT? Anatomy IT embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. We deliver exceptional results by caring deeply for people and community, speaking up with honesty, fueling our mission with passion and grit, and taking full ownership with integrity and accountability. BENEFITS We love collaborating and working together as a team. Our benefits include healthcare (medical, dental & vision), 401K fund contribution, paid-time-off, short & long-term disability, and a family atmosphere of caring and concern for each team member. EQUAL OPPORTUNITY EMPLOYER We are proud to be an equal opportunity employer – and celebrate our employees' differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better. **The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be a comprehensive list of all the responsibilities and skills required of team members.

The Cybersecurity Analyst is a position that requires a highly motivated team player with excellent interpersonal skills; it is an exempt position. The Cybersecurity Analyst is responsible for the implementation, integration, administration, automation, documentation, and reporting of security related services and tools. The position is fast-paced and requires the ability to quickly move between a diverse set of clients and issues, this role is vital in securing hundreds of organizations. Passion for security and technology will offer great opportunity to play a foundational role within the team; initiative, out-of-the-box thinking, and great communication skills are important for this position. RESPONSIBILITIES - Management of: - Information security incident response - Security awareness training - Dark Web monitoring - Network and endpoint detection and response systems - Security information and event management (SIEM) / external SOC-as-a-Service platforms - Cloud security solutions - Firewalls - Identity and access management - Vulnerability management - Maintain consistency and standardization of our management of client environments - Tune alerts and suggest or implement automations to improve our team’s efficiency - Adhere to and evangelize information security policies, procedures, and guidelines - Develop, enhance, and update operational documentation such as standard operating procedures, knowledgebase articles, and hardening procedures - Contribute to improving the quality of service provided to our clients by actively providing input to improve processes EDUCATION & EXPERTISE - Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, Business, or another related field - 3 - 5 years of experience in information technology - One or more years of professional experience in cybersecurity areas such as threat hunting, incident response, forensics, security analysis, or security engineering - Demonstrated strong technical acumen through technical certification(s) related to security analysis (CySA+, CSA, GCIA), cloud security (CCSP, GCSA, CCSK, Azure, AWS), enterprise cybersecurity (CISSP), or another related field is preferred. - Excellent written and oral communication skills - Diverse technical competences and the ability to quickly learn new technologies and skills - Basic understanding of security and compliance frameworks standards such as HIPAA, NIST CSF and 800 series, CIS CSC, etc. - MSP Experience preferred THE COMPANY Anatomy IT is a managed IT services and cybersecurity provider purpose-built for healthcare organizations. We support regulated healthcare environments across multiple care settings, helping clients reduce risk, maintain compliance, modernize infrastructure, and deliver reliable, secure technology that supports patient care and clinical operations. Our clients choose partners they trust. WHY ANATOMY IT? Anatomy IT embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. We deliver exceptional results by caring deeply for people and community, speaking up with honesty, fueling our mission with passion and grit, and taking full ownership with integrity and accountability. BENEFITS We love collaborating and working together as a team. Our benefits include healthcare (medical, dental & vision), 401K fund contribution, paid-time-off, short & long-term disability, and a family atmosphere of caring and concern for each team member. EQUAL OPPORTUNITY EMPLOYER We are proud to be an equal opportunity employer – and celebrate our employees' differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better. **The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be a comprehensive list of all the responsibilities and skills required of team members.