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Client Services Representative
Location
United States
Posted
13 days ago
Salary
$25 - $30 / hour
Seniority
Mid Level
Job Description
Client Services Representative
Easterseals Northern California
• Answering inbound phone calls • Responding to e-mail correspondence • Providing information about services and processes • Triage client calls and make decisions regarding client needs • Schedule appointments adhering to funder guidelines and state regulations • De-escalate situations and provide service recovery • Document all customer contact accurately • Provide notification to Clinical Case Manager and/or other departments regarding inquiries requiring follow up • Verify protected health information and authorization for services • Participate in activities supporting coordination of client referrals and assessments
Job Requirements
- 2+ years of experience in customer service call/contact center
- Associate degree preferred
- Health care industry experience preferred
- Proficient in Microsoft Office (Outlook, Word, Excel, etc.)
- Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population
- Excellent verbal and writing communication skills; frequent proofreading and checking documents for accuracy
Benefits
- individual development programs
- great team support
- opportunities for career advancement
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