Easterseals Northern California

• Answering inbound phone calls • Responding to e-mail correspondence • Providing information about services and processes • Triage client calls and make decisions regarding client needs • Schedule appointments adhering to funder guidelines and state regulations • De-escalate situations and provide service recovery • Document all customer contact accurately • Provide notification to Clinical Case Manager and/or other departments regarding inquiries requiring follow up • Verify protected health information and authorization for services • Participate in activities supporting coordination of client referrals and assessments

• Design and develop engaging, high-impact learning solutions. • Create engaging learning activities and compelling course content that enhances retention and transfer of knowledge. • Develop high-quality eLearning modules using tools such as Articulate Storyline 360/Rise. • Apply validated instructional design methodologies (e.g., ADDIE, SAM) to create learning solutions. • Partner with subject matter experts to identify target audience training needs and define learning objectives. • Design assessments and evaluation instruments to measure learning effectiveness and ROI. • Stay current on L&D trends, including using AI tools for content curation and rapid prototyping. • Establish project scope, manage review cycles, and negotiate competing priorities among project stakeholders to keep development on schedule. • Apply inclusive design frameworks and Universal Design for Learning (UDL) principles to ensure all learning materials are culturally responsive and fully accessible (WCAG 2.1 compliant) for a diverse audience.

• Serve as a subject matter expert on assigned data domains and source systems • Partner with stakeholders to define metrics and reporting needs • Develop scalable analytical solutions that improve accuracy, efficiency, and business understanding • Support enterprise reporting, ad hoc analysis, data quality validation, process improvement, and documentation • Help business leaders interpret trends, risks, and opportunities • Determine, implement, and evaluate business metrics • Produce ad hoc reports and analyses by gathering, transforming, and interpreting data from multiple systems • Analyze complex datasets using SQL, Python, and business intelligence tools • Develop and maintain dashboards, reports, and analytical tools using Tableau and other BI platforms • Troubleshoot questions and issues related to data, reporting, dashboards, source systems, definitions, and metric logic • Partner with stakeholders to gather requirements, define success measures, and deliver scalable data products • Identify opportunities for process improvement, automation, self-service reporting

• Establish, lead, and continuously mature Catalight’s enterprise data governance program, policies, standards, and operating model • Define governance frameworks for data quality, metadata management, lineage, stewardship, access management, retention, and lifecycle management • Develop governance roadmaps and maturity strategies aligned with Catalight’s analytics, AI/ML, and data democratization objectives • Serve as the primary subject matter expert for HIPAA, PHI, PII, and healthcare data governance requirements within the Data & Analytics organization • Define and enforce data classification, handling, retention, masking, and access control standards for sensitive healthcare data • Partner with Security, Compliance, Legal, and Technology teams to ensure data governance practices align with regulatory and organizational requirements • Support audit readiness, compliance reporting, risk assessments, and remediation efforts related to healthcare and regulated data • Establish governance controls to ensure appropriate segregation and protection of sensitive and non-sensitive analytical environments

Title: Direct Support Worker Location: Keaau United States Job Description: Full time job requisition id JR1404 Are you a self-motivated and reliable person who can work with adults with disabilities while helping them develop their skills and grow? Then we need you! At Easterseals Hawaii, we are dedicated to serving people with disabilities and building communities of Aloha where everyone has the ability to live independent, fulfilling lives. Our Direct Support Professional promote the individual growth of program participants in a safe and positive learning environment (either in a program, community, or home-based setting) with a focus on increasing the participant’s options, opportunities, and community integration with daily life in support of our mission to make a positive difference. Depending on the needs of the program and the candidate’s availability, Direct Support Professional are assigned to a facility or in-home based clientele. Our skilled staff will provide you with the training you need to feel comfortable and confident in all aspects of the role. Core Responsibilities & Essential Job Functions - Support participants to achieve the highest level of independence possible in pursuit of their definition of a “good life.” - Provide input and implement the participant’s Individual Plan. - Follow organizational guidelines to promote the participant’s health and safety. - Monitor, respond to and report issues of concern to the Case Coordinator or other supervisor. - Provide personal care and assistance with daily living activities (toileting, dressing, feeding, etc.) as needed, while respecting the participant’s privacy and confidentiality. - Accurately complete all participant-related data and documentation by the assigned deadline via a web-based platform. - Accurately submit timesheets, leave requests, required credentialing documents, work related training and other required paperwork by the assigned deadline via the Family of Company’s (FoC) web-based platforms. - Attend and participate in department meetings and training as required. - Other duties as assigned. - Assist in maintaining a clean, hygienic, and safe environment. - Respond appropriately and immediately to emergencies as defined in the Family of Companies (FoC) Operational procedures. - Report any safety concerns to the Program Manager or other supervisor. - Handle multiple tasks, adhere to deadlines, and process urgent projects while paying attention to detail. - Other duties as assigned. Qualifications Minimum Education, Experience & Training Equivalent to: - Must be at least 18 years of age. - High School diploma, General Equivalency Diploma (GED) or equivalent Knowledge & Skills: - Exercise patience and understanding working with participants of many skill levels and individual needs. - Be culturally respectful while working with an ethnically, linguistically, and economically diverse population. - Communicate effectively (verbally and written), and read, using the primary language within the workplace. - Exercise confidentiality and discretion pertaining to the work environment as required by HIPPA. - Be committed to the values of the organization while demonstrating good judgment, flexibility, and discretion when dealing with confidential and sensitive matters. - Operating knowledge of a computer, iPad or tablet, applications and software, standard office equipment and Microsoft (Outlook, Word, and Excel). Must be able to use an iPhone or work cell phone if applicable. - Ability to work comfortably with individuals at all levels within the organization Physical Requirements: - Frequent bending, reaching, squatting, kneeling, twisting when working with participants. - Responsive to audio and visual cues from participants and their families, other staff members, and the environment - Work calmly during behavioral and health-related incidents. - Use logic and reasoning for anticipating future needs, goals, and events. - Stand or sit for extended periods of time, stand for up to 6-8 hours a day. - Occasional lifting, carrying, pushing, and loading materials up to and including 50lbs. - Aid during transfers when applicable. Some participants may require the use of a Hoyer lift for transfers. - Frequent driving (to and from office, the community, and participants’ homes) when applicable. - Work at participants’ homes, community settings, and ESH facility, depending on assignment. CONDITIONS OF EMPLOYMENT - Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position. - Reliable transportation needed. - (For locations where driving is required) Must have a valid Driver’s License with Insurance, proof of current vehicle registration and safety check; maintain a clean driving record. - Must pass health screenings, obtain vaccinations and clear TB testing based on company policies. Freedom from any communicable disease or medical conditions that would interfere with the physical requirements of this position. - Obtain and maintain clearance through the Office of Inspector General. - Obtain and maintain current First Aid and CPR certification. - Must attend all required training. Time Type: Full time Compensation: 17.50-18.50 Hourly The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization. Easterseals Hawaii is an equal opportunity employer.

• Interpret and operationalize requirements across CMS, Medi-Cal (DHCS), DMHC, and other federal/state regulators. • Support compliance related to managed care contracts, delegated entities, and provider network operations. • Monitor and assess regulatory changes impacting health plans, reimbursement models, and care delivery. • Partner with legal, operations, and finance teams to ensure regulatory alignment in contracts and business practices. • Lead compliance oversight for billing, coding, documentation, and reimbursement practices. • Evaluate controls related to claims submission, denials management, and payment integrity. • Identify and mitigate risks related to overpayments, underpayments, and False Claims Act exposure. • Collaborate with Internal Audit and Enterprise Risk to align compliance monitoring with audit plans and enterprise risks. • Support compliance with HIPAA, HITECH, and applicable state privacy laws.

• Designing, implementing, and supporting robust AWS-based infrastructure solutions • Configure and support hybrid networking solutions such as VPN, Direct Connect, private endpoints, and Transit Gateway • Develop, manage, and maintain infrastructure using Terraform • Build and support CI/CD pipelines for infrastructure and application deployment • Build and maintain Docker images, including multi-stage builds and compose configurations • Implement and manage monitoring using CloudWatch and Datadog • Participate in incident response and root cause analysis

• Support the design, implementation, and operation of cloud-based infrastructure • Focus on the hands-on delivery, maintenance, and support of AWS environments • Ensure high availability and performance • Implement AWS infrastructure components such as VPCs, subnets, and routing • Assist with hybrid connectivity, high availability, and disaster recovery configurations • Use Terraform to provision and manage infrastructure • Support CI/CD pipelines for infrastructure deployments • Work with Docker to build and run containerized applications • Use CloudWatch and Datadog for monitoring and alerting • Collaborate with engineering teams to support deployments and operations

• Partner with SVP of Operations for strategic priorities • Lead cross-functional projects • Design and implement operational processes • Support regulatory and compliance activities

• Manage end-to-end interview scheduling, including phone screens, panel interviews, and final rounds • Serve as a central point of contact for recruiting operations, ensuring smooth workflow and communication across stakeholders • Develop and implement outreach and sourcing strategies to attract a diverse pool of qualified candidates • Screen applications and identify qualified candidates for hiring teams • Assist with job postings and development of job announcements for events and campaigns