Role Description As a Client Advisor (CA), you are accountable for building and growing a multi-state territory with a primary focus on acquiring new partners and expanding Sentinel U’s footprint in nursing education. You will: - Prospect and develop pipeline. - Deliver compelling demonstrations and close new business. - Identify upsell opportunities and support the long-term success of current partners. - Travel overnight up to 50%, including industry conferences and team meetings. If you are someone who wants to do work that matters, who finds energy in hard problems, and who believes that how you sell is just as important as what you sell, you will feel right at home here. Qualifications - Bachelor’s degree required. - 3+ years of successful outside sales experience in a quota-carrying environment with a documented track record of hitting and exceeding sales goals, specifically in business development. - Previous experience in one or more of the following is highly preferred: nursing education, ed-tech, higher education sales, healthcare sales, or SaaS-based eLearning and courseware solutions. - Excellent prospecting and pipeline generation skills. - Skilled at consultative, multi-stakeholder selling. - Strong sales planning, territory management, and process execution skills. - Experience managing longer sales cycles involving multiple stakeholders. - Demo and presentation skills. - Ability to travel up to 50% of the time. - Thrives in a fast-paced, team environment. - Excellent verbal and written communication skills. - Proficiency with CRM software (i.e., Salesforce/HubSpot). - Must possess a valid and unrestricted driver’s license. Requirements - Currently reside, or willing to relocate to, assigned territory. Company Description Sentinel U® didn't start in a boardroom; it started in a classroom. Conceived by nurse educators who understood firsthand the gap between textbook knowledge and real-world clinical readiness, what began as a single virtual community health simulation has grown into a comprehensive virtual nursing education platform. Our work is guided by a commitment to clinical accuracy, pedagogical integrity, and purposeful innovation. We don't simply digitize old methods; we reimagine what learning can look like when you bridge technology and nursing expertise into one meaningful experience. Today, we partner with nursing schools and healthcare organizations across the country, delivering immersive virtual simulations, intelligent performance analytics, and evidence-based debriefing tools that prepare nurses to think critically, act decisively, and care deeply. We are for educators. We are for learners. We are for every patient who will one day be cared for by a nurse who practiced here first.

Title: Information Services Team Leader, Health Sci Library Location: Cleveland United States Full/Part Time Full-Time Regular/Temporary Regular Job Description: Salary Grade Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting. The salary range is between $65,780 and $83,212, depending on qualifications, experience, department budgets, and industry data. Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess. Job Description POSITION OBJECTIVE The Information Services Team Leader serves as the functional head of Information Services for the Cleveland Health Sciences Library (CHSL), providing strategic leadership, coordination, and subject-matter expertise in patron-facing library services. The position leads and mentors the Information Services team within a distributed leadership model; coordinates high-level instruction, reference, educational support, and evidence synthesis services; and actively contributes to service delivery for the Schools of Medicine, Dental Medicine, and Nursing. As an expert in information services, the Team Leader guides the development and expansion of service areas--including scholarly communications, data management, AI and emerging technologies, and research impact--and is consulted on library-wide and university-wide initiatives and policy discussions. This role directly supports CHSLs mission to advance education, research, and clinical practice through innovative, responsive, and collaborative information services. ESSENTIAL FUNCTIONS - Serve as head of the Information Services department for the Cleveland Health Sciences Library, providing strategic leadership, supervision, and coordination for a team of librarians delivering instruction, reference, educational support, and evidence synthesis services. Lead and advance the Distributed Leadership Working Groups model, empowering librarians to assume leadership roles in specialized service areas, lead internal professional development initiatives, monitor emerging trends, and coordinate projects across functional boundaries. Serve as a primary stakeholder for one Distributed Leadership Working Group. Establish team priorities and strategic initiatives to ensure equitable, high-impact services across the Schools of Medicine, Nursing, and Dental Medicine. Oversee assessment and reporting activities, including the collection, analysis, and use of service metrics to inform planning, resource allocation, and continuous improvement. Provide expert input into departmental budget planning and resource needs and serve as a consultative resource for library-wide initiatives and policy discussions related to information services. (30%) - Serve as an expert practitioner in information services by leading and delivering advanced instruction, reference, and educational support. Partner with faculty in the Schools of Medicine, Nursing, and Dental Medicine to align library services with curricular objectives, embed information literacy and evidence-based practice competencies into academic programs, and support continuing education initiatives. Design and deliver high-level instructional programming grounded in adult learning theory through classroom, virtual, and workshop formats. Develop scalable learning objects, including tutorials, videos, and research guides, to support asynchronous learning. Implement and evaluate assessment strategies to measure instructional effectiveness and learner outcomes, contributing to continuous improvement of educational services. (25%) - Provide expert leadership in evidence synthesis and research support services, including the development and expansion of systematic review, scoping review, and meta-analysis services. Serve as a librarian collaborator and co-author on faculty-led research projects, contributing methodological expertise and scholarly output. Advise researchers across the research lifecycle, from protocol development and registration to publication strategy and research impact assessment. Offer advanced consultation in literature-based research methods, evidence-based practice, citation management, critical appraisal, scholarly metrics, and the responsible application of AI and emerging technologies. Serve as a resource to library leadership on evolving research practices and tools. (25%) - Serve as the primary department liaison and ambassador for the Cleveland Health Sciences Library to the Schools of Medicine, Nursing, and Dental Medicine. Develop and lead outreach and engagement strategies that strengthen relationships with faculty, learners, and administrators and increase awareness of library services and expertise. Represent the library on institutional committees, initiatives, and collaborative projects as appropriate, contributing to the library¿s visibility and strategic role within the academic health sciences community. (15%) NONESSENTIAL FUNCTIONS Perform other duties as assigned. (5%) CONTACTS Department: Frequent daily contact with all departmental staff to maintain workflow, supervise Information Services staff, works with other department heads to coordinate services, under the direction of the Director of the CHSL. University: Moderate contact with other university departments in the Health Sciences schools and the other Campus Libraries, leading or participating in committees, as a liaison to the department in curricular activities, and to exchange information. External: Occasionally participate in local, regional, and national organizations to maintain a network of information professionals which enhances our services and to stay abreast of trends and changes in the profession. Collaborate occasionally with members of the OhioLINK consortia and other academic campus libraries. Students: Frequent communication with students to support their education and research needs. SUPERVISORY RESPONSIBILITY Supervises Information Services librarians and division librarian assistant(s) QUALIFICATIONS Experience: 6 years of appropriate experience may be required Education: Masters degree in Library Science required. Second Masters or advanced degree preferred. REQUIRED SKILLS - Experience teaching Evidence-Based Practice concepts to clinicians or health sciences students. - Experience with or understanding of evidence synthesis review types of literature based research. - Familiarity with citation management tools (EndNote, Zotero, review software (Covidence, Rayyan), and organizational/ content creation tools like Springshare, Adobe, etc. - Knowledge of Generative AI tools in health sciences, etc. - Interest in attaining Academy of Health Information Professionals (AHIP) membership and/or contributing to the field of Health Sciences Librarianship. - Strong organizational, leadership, emotional intelligence (EQ), and interpersonal skills - Able to interact well with various constituencies, such as institutional leaders, faculty, staff, students, and occasionally members of the public using virtual technologies or face to face. - Ability to interact and work collaboratively across functions, levels, and departments toward shared objectives; and ability to work cooperatively and strategically in a team environment with all levels of professional, technical and administrative staff and to integrate resources on a timely and organized basis. - Understanding of the field of health sciences librarianship, preferred - Strong analytical skills and problem-solving capabilities, conflict resolution skills - Sound management and supervisory skills, ability to think strategically while balancing several complex agendas, excellent writing and communication skills - Flexibility and creativity; problem solving ability - Ability to work under pressure while remaining attentive to detail - Ability to demonstrate successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university. - Ability to meet consistent attendance. - Willingness to learn and work with artificial intelligence (AI) tools and technologies. - Commitment to fostering an environment of belonging. WORKING CONDITIONS General office environment. The employee will perform repetitive motion using computer mouse and keyboard to type. Hybrid Eligibility This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form. EEO Statement Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.

Title: Information Services Team Leader, Health Sci Library Location: Cleveland, OH, United States Job Description: Job ID 14559 Location Case Main Campus Full/Part Time Full-Time Regular/Temporary Regular Salary Grade Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting. The salary range is between $77,620 and $98,190, depending on qualifications, experience, department budgets, and industry data. Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess. Job Description POSITION OBJECTIVE The Team Leader, Information Services serves as the head of the Information Services department for the Cleveland Health Sciences Library (CHSL). This position provides senior-level leadership, strategic direction, and operational oversight for a core library function. The position emphasizes building strategic partnerships, addressing clinical and research information needs, and delivering impactful library support to the students, faculty, and staff of the Schools of Medicine, Dental Medicine, and Nursing, and for anticipating and responding to evolving institutional and disciplinary information needs. As a senior library leader, the Team Leader directs a distributed leadership model that empowers librarians to lead service portfolios in instruction, reference, educational support, and evidence synthesis, and to expand these services into emerging areas such as scholarly communications, data management, AI and emerging information technologies, and research impact. The role exercises substantial autonomy in setting priorities, leading service innovation, coordinating cross-functional initiatives, and developing policies, workflows, and assessment strategies that have department-wide and library-wide impact. The position combines active engagement in high-level information services with responsibility for mentoring, coaching, and evaluating librarians and library assistants, supporting professional growth and succession planning. As a trusted advisor to library leadership, the Team Lead contributes to strategic planning, resource allocation, and organizational decision-making, and represents CHSL in institutional initiatives and collaborations. This role directly supports the library's mission by providing vision, leadership, and expertise that advance education, research, and clinical practice across the academic health sciences. ESSENTIAL FUNCTIONS - Provide senior leadership for the Information Services department, supervising and mentoring a team of librarians and fostering a culture of innovation, accountability, and continuous professional growth. Lead and advance the Distributed Leadership Working Group structure, enabling librarians to specialize in service areas, lead internal professional development initiatives, and coordinate projects laterally across the department. Serve as Lead Stakeholder for a key Working Group, setting long-term goals and guiding strategic direction. Coordinate departmental priorities to ensure consistent, high-impact support for the Schools of Medicine, Dental Medicine, and Nursing and alignment across Working Groups. Design, implement, and finalize high-level assessment and reporting frameworks, including metrics that demonstrate departmental productivity, instructional impact, and institutional value. Provide strategic oversight of departmental budget planning, resource allocation, and staffing needs in collaboration with library leadership. (30%) - Establish and sustain strategic partnerships with faculty leadership and program directors to integrate library expertise into the educational missions of the health sciences schools. Lead the standardization and curricular integration of information literacy and evidence-based practice competencies across academic programs. Provide advanced reference and research support to faculty, learners, and staff. Design and deliver complex instructional programming grounded in adult learning theory across in-person, virtual, and workshop formats. Oversee the development of scalable learning objects, including instructional videos, tutorials, and research guides, to support asynchronous learning. Implement, analyze, and apply assessment tools to evaluate instructional effectiveness and educational outcomes. (25%) - Provide leadership for evidence synthesis and research support services, expanding and refining service offerings in response to emerging health sciences research practices, digital scholarship, and AI-enabled tools. Serve as a librarian collaborator on systematic reviews, scoping reviews, and meta-analyses, including co-authoring scholarly publications with faculty partners. Continually evaluate and optimize research service workflows, including intake, triage, and project management processes. Pilot and assess advanced research methodologies, search strategies, and data extraction techniques to enhance service quality and rigor. Offer expert consultation across the research lifecycle, including protocol registration, research integrity, publication strategy, and scholarly impact assessment. (25%) - Serve as a senior ambassador for the Cleveland Health Sciences Library to the Schools of Medicine, Dental Medicine, and Nursing, representing library expertise and priorities to faculty leadership, department chairs, and clinical partners. Design, implement, and evaluate structured outreach frameworks that increase library visibility and engagement across the university's teaching, research, and clinical missions. Utilize data-driven insights to identify emerging opportunities for expanding the library's services, partnerships, and institutional impact. (15%) NONESSENTIAL FUNCTIONS Perform other duties as assigned. (5%) CONTACTS Department: Frequent daily contact with all departmental staff to maintain workflow, supervise Information Services staff, works with other department heads to coordinate services under the direction of the Director of the CHSL. University: Moderate contact with other university departments in the Health Sciences schools and the other Campus Libraries, leading or participating in committees, as a liaison to the department in curricular activities, and to exchange information. External: Occasionally participate in local, regional, and national organizations to maintain a network of information professionals which enhances our services and to stay abreast of trends and changes in the profession. Collaborate occasionally with members of the OhioLINK consortia and other academic campus libraries. Students: Frequent communication with students to support their education and research needs. SUPERVISORY RESPONSIBILITY Supervises Information Services librarians and division librarian assistant(s) QUALIFICATIONS Experience: 10 years of appropriate experience is required. Education: Master's degree in Library Science required. Advanced degree preferred, may be required. REQUIRED SKILLS - Experience teaching Evidence-Based Practice concepts to clinicians or health sciences students. - Experience participating/leading in evidence synthesis review types of literature based research. - Familiarity with citation management tools (EndNote, Zotero, review software (Covidence, Rayyan), and organizational/ content creation tools like Springshare, Adobe, etc. - Strong organizational, leadership, emotional intelligence (EQ), and interpersonal skills - Able to interact well with various constituencies, such as institutional leaders, faculty, staff, students, and occasionally members of the public using virtual technologies or face to face. - Ability to interact and work collaboratively across functions, levels, and departments toward shared objectives; and ability to work cooperatively and strategically in a team environment with all levels of professional, technical and administrative staff and to integrate resources on a timely and organized basis. - Understanding of the field of health sciences librarianship, preferred - Strong analytical skills and problem-solving capabilities, conflict resolution skills - Sound management and supervisory skills, ability to think strategically while balancing several complex agendas, excellent writing and communication skills - Flexibility and creativity; problem solving ability - Ability to work under pressure while remaining attentive to detail - Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university. - Experience with grant writing, securing external funding, managing budgets or strategic planning. - Experience using Generative AI tools in health sciences, etc. - Membership in the Academy of Health Information Professionals (AHIP) and/or contributing to the field of Health Sciences Librarianship. - Experience with interprofessional education. - Commitment to fostering an environment of belonging. - Ability to demonstrate successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest. - Ability to meet consistent attendance. - Ability to interact with colleagues, supervisors, and customers face to face. - Willingness to learn and work with artificial intelligence (AI) tools and technologies. WORKING CONDITIONS General office environment. The employee will perform repetitive motion using computer mouse and keyboard to type. Hybrid Eligibility This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form. EEO Statement Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.

• Serves as the main Sponsor/CRO and PI/site contact on assigned studies • Manages the day-to-day relationship for assigned top tier accounts • Manages review of Protocol/site submissions by reading, reviewing, and understanding protocol and all supporting documentation • Demonstrates an advanced understanding of multiple types of Protocol and Site Submissions • Documents and executes client customizations; processes change requests • Manages vendor relations and documentation for foreign language translations • Maintains a high level of accuracy and attention to detail and collaborates with the quality assurance team to ensure a minimal rate of error. • Completes work in a timely manner, responding to customers within 24 hours of email/voicemail receipt • Escalates any customer or timeline issues to management • Assists with process improvement initiatives • Attends conferences and workshops • Other duties as assigned