Role Description This is your chance to be a part of an in-house Technology team that's creating consumer-facing, the latest technologies revolutionizing the hospitality industry around the world! As a Manager Technology Field Services Brazil, you will bring your technical skills to a hospitality company with an award-winning culture. On the CALA Field Services Team reporting to the Director of CALA Field Services, you will support projects including openings and conversions involving Franchised and Managed properties. Occasionally, you will also support our projects in other CALA countries. What you'll do during a typical day: - Provide leadership and direction for IT operations, systems, applications, communications (voice and data), and computing services across assigned properties, aligned with corporate technical vision and standards. - Plan, prioritize, and lead IT implementation and projects - including new openings and property transformations - to meet hotel business needs and streamline operations while adhering to hardware and software standards. - Lead, develop, and support Technical Field Service teams, overseeing staffing, performance management, succession planning, vendor partnerships, and service delivery while fostering a culture of customer service. - Ensure compliance with security, audit, and brand standards (SOX, PCI, PABP) while driving operational efficiency and cost‑effective technology solutions. How you'll collaborate with others: - You will be a technical resource to the properties, owners, the regional executive team and assist in the escalation of complex IT issues and projects. - You will communicate with the executive teams of our franchised, managed and owned properties, run technology-related projects, support and deliver IT Systems to align with Corporate and Brand IT standards. - You will also review IT projects, deliverables, contracts, purchase orders, invoices, and budgets, while communicating project status, risks, and outcomes to leadership and stakeholders. Deliverables you'll take ownership of: - Research and evaluate local and global technology solutions to drive business growth, presenting cost‑effective recommendations to executives, leading pilots, and overseeing deployment to improve productivity and reduce operational costs. - Monitor IT service delivery by overseeing support tickets, escalations, and resolutions. - Manage third‑party vendors to ensure service quality, cost control, and accountability. Qualifications - Seven (7) + years professional experience in Information Technology or related field. - Five (5) + years technical work experience in Hospitality, Operations, or IT Support. - Two (2) years of management or supervisory experience. - Experience with these Hospitality related systems: PMS, POS, Keycard, PBX, and Voicemail. - Communication fluency in English, Spanish and Portuguese. - Willing to travel up to 50% of the time. Requirements - BA/BS bachelor's degree in technology or related field. - In-depth knowledge of Microsoft Operating systems. - Experience administering networks in a Windows Server/Workstation environment preferably in an environment with more than 50 nodes and 2 or more domains. (Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations.) - Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications. (Applicable Microsoft network admin certifications (MCSA or MCSE). - Experience solving hardware/software problems. - Cisco or Microsoft application certifications (e.g. MCSA, MCSE, MCTS or MCITP for Windows Server, MCDST for workstations). Benefits - Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program. - Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents. - Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP). - Paid time off (PTO) – Recharge, relax, and take time for what matters most.

• Develop and execute the accumulations strategy aligned with organizational goals and member experience objectives • Establish roadmaps, priorities, and governance processes for accumulations initiatives • Drive continuous improvement efforts to enhance accuracy, scalability, and operational efficiency • Oversee the design, implementation, and maintenance of integrated accumulations solutions across multiple products and benefit plans • Serve as the subject matter expert for large-scale initiatives involving accumulations modernization, system integrations, and regulatory requirements • Partner with Product, Technology, Operations, and Compliance teams to define requirements and deliver solutions • Ensure successful execution of projects through planning, risk management, stakeholder engagement, and change management • Monitor accumulations performance, accuracy, and reconciliation processes • Identify and resolve complex accumulations issues affecting claims adjudication, member cost-sharing, or provider reimbursement • Establish metrics, KPIs, and reporting frameworks to measure operational effectiveness • Lead root cause analysis and corrective action efforts for accumulations-related incidents • Collaborate with Claims, Benefits Configuration, Enrollment, Finance, Actuarial, and Customer Experience teams • Partner with external vendors and technology partners to ensure seamless data exchange and integration • Serve as the primary business leader for accumulations-related initiatives and enterprise programs • Facilitate executive-level communications and provide regular updates on program status, risks, and outcomes • Ensure accumulations processes comply with applicable federal and state regulations, benefit design requirements, and organizational policies • Support audit activities and maintain documentation for accumulations controls and procedures • Establish governance standards for accumulations configuration, testing, and deployment activities

Role Description The Senior Manager, Global Inventory Deployment is critical to the success of Paula's Choice's supply chain organization. The role is responsible for leading a consolidated global team of inventory analysts and managers focused on optimizing finished goods placement across all markets while maintaining high service levels across every channel the business operates in. - Consolidate and lead the full global Inventory Deployment function as the single accountable owner of finished goods placement across all markets and channels. - Set the global inventory deployment strategy, defining global allocation policy and decision frameworks. - Make cross-market allocation decisions that optimize global inventory health. - Lead, develop, and hold accountable a consolidated global team. - Own the integration of Inventory Deployment into the global S&OP process. - Drive the transformation of the Inventory Deployment function from reactive and manual to structured and scalable. - Define and govern global North Star KPIs for inventory deployment. - Own daily global inventory execution with commercial rigor. - Lead the global Supply Signal manual approvals cycle. - Manage global expiry date and SLOB strategy. - Serve as the senior cross-functional partner for all channel leads globally. - Drive the roadmap to reduce manual platform dependency across the function. Qualifications - 7-10+ years of progressive experience in supply chain, inventory management, or inventory deployment in a multi-channel, multi-market consumer goods or beauty environment. - Demonstrated experience managing inventory across DTC, marketplace, wholesale/retail, and international channels simultaneously. - Prior experience leading a multi-person team, including management of other managers or senior analysts. - Experience working within ERP systems operationally (NetSuite strongly preferred). - Advanced Excel proficiency; Power BI or equivalent BI tool experience for operational reporting. - Familiarity with Smartsheet or equivalent tracker-based tools. - Master’s degree – Business or Supply Chain preferred. - APICS CPIM or CSCP certification a plus. Requirements - Ability to handle long periods of both sitting and screen time. - Travel requirements: Up to 20%. Benefits - Generous paid time off, including time off to volunteer. - Learning and development resources to support personal and professional growth. - Wellness benefits like meditation app memberships, product discounts, and free samples of products. - Most roles are fully remote. - Great location for hybrid or fully onsite roles in Seattle’s International District. - Dog-friendly office. Company Description Paula’s Choice, a global skincare leader founded in 1995, empowers individuals to define beauty on their own terms through science-backed products. Our mission comes to life through four core values: - Build Trust: We set the standard for skincare, transparency, and shared knowledge. - Be Bold: We lead through innovation and by challenging the status quo. - Act with Kindness: We operate with respect and care—for our customers, colleagues, and the planet. - Create Community: We believe in the power of connection.

Role Description At Coretelligent, our Service Delivery Managers are strategic partners who ensure clients receive exceptional service, proactive guidance, and measurable value from their managed services investment. As the primary post-sale relationship owner, you'll serve as the operational quarterback for an assigned portfolio of clients, partnering across service delivery, engineering, security, projects, and leadership to deliver a seamless client experience. This role blends client relationship management, operational oversight, and strategic planning. You'll monitor account health, lead service reviews, manage escalations, identify opportunities for continuous improvement, and drive long-term client retention while ensuring contracted services are delivered effectively. The ideal candidate understands the pace and complexity of an MSP environment, communicates confidently with both technical and executive stakeholders, and enjoys solving problems through collaboration, accountability, and proactive client engagement. Remote (U.S) | Exempt | Reports to Manager, Service Delivery What You’ll Do: - Serve as the primary post-sale relationship owner for an assigned portfolio of managed services clients, building trusted relationships across technical and executive stakeholders. - Own the overall client experience by coordinating across Service Desk, Engineering, Projects, CoreArmor, Field Services, and other internal teams to ensure successful service delivery. - Develop and maintain Client Health Plans, account roadmaps, and ongoing service strategies that improve client outcomes and strengthen long-term partnerships. - Monitor account health through ticket trends, service metrics, escalations, client feedback, and operational dashboards to proactively identify risks and opportunities. - Lead recurring service reviews, executive business reviews, and strategic planning conversations aligned to each client's business objectives. - Own service escalations from initiation through resolution, ensuring timely communication, clear expectations, and successful outcomes. - Review client environments to identify operational improvements, technology recommendations, service enhancements, and opportunities to expand the value Coretelligent delivers. - Partner with leadership to develop retention strategies, recovery plans for at-risk accounts, and continuous improvement initiatives across the client portfolio. - Ensure contracted services are delivered in alignment with Statements of Work (SOWs), service level agreements (SLAs), and client expectations. - Maintain accurate account documentation, health plans, reporting, and client activity within ServiceNow, CRM, and other operational platforms. - Contribute to process improvements, documentation standards, and operational best practices that enhance both the client and employee experience. Qualifications - 3–7+ years of experience in Managed Services (MSP), Service Delivery, Technical Account Management, Customer Success, IT Operations, or a similar client-facing technology role. - Experience managing a portfolio of clients while building trusted relationships with technical teams, operational stakeholders, and executive leadership. - Strong understanding of managed services delivery, including service operations, ticket lifecycle, escalation management, SLAs, and client health management. - Ability to interpret contracts, Statements of Work (SOWs), and service commitments while ensuring client expectations remain aligned with service delivery. - Strong business acumen with the ability to identify operational improvements, mitigate risk, and proactively strengthen long-term client relationships. - Excellent communication, presentation, and relationship-building skills with the ability to confidently engage both technical and non-technical audiences. - Demonstrated ability to manage multiple priorities, adapt to changing business needs, and remain organized within a fast-paced, high-touch client environment. - Experience partnering cross-functionally with engineering, service delivery, projects, cybersecurity, and leadership teams to drive successful client outcomes. - Experience with ServiceNow, ConnectWise, Autotask, Salesforce, or similar IT service management (ITSM) and CRM platforms preferred. - Technical understanding of infrastructure, cloud services, cybersecurity, Microsoft technologies, and managed IT environments strongly preferred. - ITIL Foundation certification or similar service management experience is a plus. Benefits - Health, Dental, & Vision - Flexible Spending Account (FSA) - 401k - Health Reimbursement Account (HRA) - Health Savings Account (HSA) - Life Insurance - Disability Insurance - Paid Parental Leave - Holiday Pay - Flexible Vacation & Sick Days Perks - Observed company holidays, including a day off on your birthday - Flexible vacation - Spot bonuses for demonstrated excellence - Community and social events - Learning and development - Flexible working life - $100 well-being allowance - Other health & wellness perks