• Collaborate with clients to understand stakeholder expectations and fleet operations while forming relationships with key team members. • Gather and organize data required for Fleetworthy services. • Set up new customer accounts. • Partner with the sales team to align purchased services with client needs. • Coordinate with third-party partners, vendors, and agencies to establish client and Fleetworthy access. • Work with internal operational teams to ensure alignment on client expectations and service delivery. • Ensure services and billing are initiated promptly. • Document and participate in client meetings and conference calls. • Respond promptly to customer and internal communications, ensuring requests are addressed effectively. • Proactively communicate with clients to gather information and provide account updates. • Support the creation and maintenance of documented procedures for implementation processes. • Provide input on project estimates and timelines. • Maintain current work-in-progress records and archives.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior Implementation Consultant - Payroll, you’ll leverage your technical background to develop tailored solutions for our enterprise customers. You’ll own the delivery lifecycle for new and existing implementations, developing strong relationships that set our customers up for success. You’ll support the team with local internal initiatives and be given time to innovate and own areas of process improvement. Responsibilities - Manage the end-to-end delivery and implementation of complex Payroll projects for Deputy’s largest enterprise customers. - Act as a trusted advisor to customers by providing best practices, thought leadership and identifying areas of opportunity throughout the payroll implementation process. - Mentor and support junior team members on payroll implementation best practices, technical nuances, and customer engagement strategies to build overall team capability and confidence. - Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders. - Define and communicate project plans with clearly defined timelines and deliverables. - Collaborate with Solutions Architects to design custom solutions as needed to fulfil customer requirements. - Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer’s requirements and project timelines. - Interpret and map customer’s business structure to the Deputy platform, optimising for ease of use and performance. - Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health. - Take a train-the-trainer approach, equipping customer with training sessions and materials to ensure continued success. - Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, ensuring a smooth transition from Implementation into longer-term support. Qualifications - Proven ability to understand, define, and document deliverables, including but not limited to: requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams. - Must have strong understanding of and experience with implementation cycles for both internally and externally managed initiatives. - Solid history of establishing and meeting work schedules with limited time frames and under tight deadlines. - Ability to understand and relate to both technical and non-technical project team members. - Experience with enterprise SaaS applications. - 6+ Years of professional experience in delivery, implementation, or project management with at least 3 of those as a payroll implementation specialist. Benefits - Enjoy a flexible remote-first work policy (with a work-from-home stipend to set you up for success!). - Own a piece of Deputy via our Employee Share Ownership Plan (ESOP). - Take paid parental leave to support you and your family. - Stay protected with Group Salary Continuance Insurance. - Access support through our Employee Assistance Program. - Enjoy additional leave days — including study assistance, celebration days and volunteering. - Join our global working groups focused on collaboration, belonging and connection. - Get creative at our annual Hackathons. - Take advantage of our novated leasing for electric vehicles, internet reimbursement and more!

• Engage with targeted customer organizations and understand customer business needs. • Participate in defining holistic solutions from both business and technical perspective. • Organize and lead technical customer needs identification and scoping calls. • Deliver and sell the technical solution strategy and vision to senior client executives. • Create and cultivate key trusted-advisor relationships with senior level IT executives. • Provide leadership in understanding best practices around advanced cloud-based data solutions. • Build and maintain relationships with partner pre-sales and solutions engineers. • Provide feedback on offerings to enhance corporate competency meeting customer needs. • Ensure the customer is highly satisfied with all solutions delivered and is a referenceable customer.

• Configure and implement Medallia’s customer experience platform based on client requirements. • Implement and maintain Adobe Analytics tracking across digital platforms; define tagging plans and data layer requirements • Configure and support CJA reporting structures and enable cross-journey analysis (as applicable) • Deploy/operate Medallia DXA instrumentation and integrate findings into the measurement approach • Perform QA and debugging to ensure data accuracy, consistency, and reliability (pre/post release validation) • Build dashboards and standardized reporting outputs; partner with stakeholders to refine KPIs and definitions • Create documentation and deliver knowledge transfer sessions for client teams (runbooks, standards, governance) • Collaborate with privacy/security stakeholders to support compliant data capture and retention