• Owning the post‑sale customer relationship, acting as the primary point of contact and strategic advisor. • Leading onboarding, ensuring customers achieve early and sustained value. • Developing and executing success plans, defining customer goals, value milestones and measurable outcomes. • Monitoring customer health (e.g. usage, adoption, engagement, NPS), proactively addressing risks and driving retention. • Delivering regular business reviews aligned to customer priorities, performance and value delivery. • Championing customer feedback, advocating for user needs and influencing product and service improvements. • Partnering with Account Managers to ensure seamless handovers, coordinated account strategy and renewal alignment. • Working with Product, Marketing and other cross functional teams to deliver an integrated customer experience. • Providing account insights, risk assessments and strategic recommendations to the Regional Manager, Customer Success (RMCS). • Maintaining accurate customer documentation and activities in CRM and CS systems (e.g. Salesforce).

• As the Partner Solutions Consultant, you will be part of a highly talented and fast-paced team that is responsible for relaunching and scaling our App Marketplace Program at ServiceTitan. • You will serve as the product manager for our partner applications from the ideation phase to go to market and beyond. • You will be accountable for building out potential product workflows with our current and potential app marketplace partners. • You will dive in to deeply understand our customers and their needs, collect and analyze data from partners and customer teams, and be a part of a team that is launching impactful solutions for our customers. • You will leverage new and existing partnerships to deliver innovative solutions for our customers. • Manage the product lifecycle of a partnership and / or integration end-to-end, including identifying a product gap use-case, running a workflow review, negotiating product scope, launching and program managing roll-out, enabling internal teams on the product solution an app provides. • Collaborate with leaders across ServiceTitan’s Product, Sales, Success, and Support organizations to understand and influence ServiceTitan’s product roadmap and inform our partnership and integration strategy.

• owning the post‑sale customer relationship • leading onboarding to ensure customer value • developing success plans and defining customer goals • monitoring customer health and addressing risks • delivering regular business reviews • advocating for user needs and championing feedback • partnering with Account Managers for coordinated strategy • providing insights and strategic recommendations

• Use your extensive product knowledge to act as a subject matter expert and advisor to our consulting teams • Support high-stakes customer implementations and pre-sale activities • Drive internal enablement initiatives • Mentor and advise consultants, including shadowing on customer calls • Collaborate with the Product team to understand new features and create essential training and enablement collateral for consultants and subcontractors • Provide expert assistance on escalated customer implementations to ensure successful outcomes and support pre-sale activities • Travel an estimated 25% for customer visits, industry events, and department training