• Communicate with customers to monitor inventories and anticipate their production needs and to schedule all necessary equipment to move waste by-products. • Arrange and negotiate third-party freight costs. • Monitor and maintain shipment status via computer system. • Respond to customer complaints in a timely manner. • Initiate calls to customers to set up deliveries. • Review pricing with the Sales and Marketing groups. • Develop interactive relationships with vendors, customers and outside freight carriers. • Responsible for all necessary documentation for all shipments. • Initiate calls to customers to ensure timely and accurate invoicing. • Gather and process the cost information.

• Coordinates the planning and implementation of business logistics and maintenance activities • Communicates with staff in accordance with established policies and objectives • Foster a team-oriented work environment • Provide PR/PO support with the Missions Business Unit • Coordinate local dispatch activities • Upholding policies for local dispatch operations • Submits recommendations for logistics policies and procedures • Ensures compliance to agreements and contracts • Works directly with the Missions Business Unit • Collaborates with Operations Team to monitor proficiency and recommend improvements • Reviews and analyzes reports to recommend process improvements.

• Lead, coach, and develop a team of Application Support Engineers to achieve high levels of performance, quality, and customer satisfaction. • Oversee day-to-day support operations, including case assignment, workload balancing, escalation management, and resource planning. • Provide advanced technical support to Acumatica customers and partners, handling complex and high-priority cases. • Serve as an escalation point for challenging technical issues and ambiguous situations. • Drive timely and effective resolution of customer issues by coordinating with Engineering, Product Management, Documentation, and other cross-functional teams. • Analyze support processes, identify improvement opportunities, and recommend operational enhancements to support leadership.

Role Description The Senior Supply Chain Specialist will be a dedicated point of contact for new programs, supporting a variety of project initiatives in conjunction with the Customer Operations, Contract Operations and Client Services team. This is a critical support position in the Customer Operations team, requiring an eye for detail as well as excellent communication, documentation management and critical thinking skills. Responsibilities - Participates as a key member of Customer Operations in leading the fulfillment of client requests. - Works and leads discussions with internal teams in day-to-day duties of program obligations such as running reports, investigating problems, interacting with other departments, and flagging issues for follow-up. - Ability to prioritize needs and assess feasibility of requests from the client. - Help foster effective and trusting relationships with internal stakeholders. - Responds in a timely, professional, courteous manner with accurate answers to problems and inquiries from internal and external sources. - Maintains document retention and record keeping. - Leads solutioning of all issues for client with internal teams. - Ability to be liaison between client and internal teams. - Proactively addresses, researches, and resolves issues faced by internal teams. - Escalates high priority or reoccurring issues to the appropriate parties to ensure resolution. - Requires knowledge and use of multiple software systems. - Attends regular meetings with other operational teams to receive instruction, share creative ideas and provide relevant updates. - Maintains regular, courteous interdepartmental relations and communication. - Ability to manage inventory with inbound international movement. Qualifications - Bachelor's Degree or equivalent combination of education and experience. - Prior experience in customer/client facing role. - Ability to read, write, speak, and understand the English language. - Working knowledge of Microsoft Office Suite including Word, Excel, and Outlook. Requirements - Specialty pharmacy or PBM experience. - International shipment understanding. - Knowledge of supply chain management and/or Distribution Center operations. Knowledge, Skills & Abilities - Adaptable to regularly changing priorities and deadlines. - Excellent at time management. - Organized by nature. - Attentive to details. - Able to prioritize multiple tasks. - Urgent in the completion of tasks. - Successful in clear, concise verbal and written business communication. - Effective in building rapport across departments and along chain of command. - Prepared to self-motivate and work independently. - Advanced in critical thinking. - Creative in finding solutions. - Working knowledge of MS Office, especially Outlook, Word, Excel and PowerPoint. Physical Demands - Limited travel may be required. - Location of job activities 100% inside. - Extensive manual dexterity (keyboarding, mouse, phone). - Use of phone for communication. - Sit for prolonged periods of time. - Occasionally lift, carry, and move up to 25 pounds. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation & Benefits The expected base pay range for this position is $60,000-$80,000 per year. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include: - Access to health, dental, and vision insurance. - Retirement plan options. - Paid time off. - Paid parental leave. - Employee assistance programs. - Other perks. - Eligible employees may also have access to performance bonuses. Company Description CareTria is an equal opportunity employer.